Top 6 Technical support specialist Jobs in Eden Nc

Client Support Specialist - Financial Services, North Hills, NC
Advyzon —North Hills, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Vision insurance
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Eden, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Client Support Specialist - Financial Services, North Hills, NC

Advyzon
North Hills, NC

Quick Apply

Job Details

Full-time

Benefits

Dental insurance
Vision insurance

Qualifications

Live chat
Jira
Customer records maintenance
Managing customer accounts
Computer science
Financial services customer support
Economics
Customer relationship building
Technical support via phone
Computer Science
Texting/chatbox tools
Bachelor's degree in finance
Bachelor's degree in business
Bachelor's degree in economics
Mid-level
Incident Escalation
User training (technical support)
Finance
Managing clients in a customer support role
Collaboration with product development teams
Help files
Bachelor's degree
Managing clients in a finance role
Data Security (Data management)
Financial product expertise
SaaS platforms
Customer support ticket management
Sales management systems proficiency
Customer service knowledge base
APIs

Full Job Description

Job Title: Client Support Specialist
Department: Customer Success / Client Services
Location: North Hills, NC
Job Type: Full-Time

About the Role
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.

Key Responsibilities

Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features.
Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
Maintain up-to-date records of client interactions using CRM and support ticketing systems.
Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.

Qualifications

Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
Prior experience in client support, customer success, or technical support is a plus—preferably in a FinTech, SaaS, or financial services environment.
Strong understanding of financial products and support systems.
Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
Familiarity with APIs, data security practices, and financial compliance is a plus.
Empathetic communicator with a client-first mindset and a passion for financial technology.

What We Offer

Competitive salary and performance bonuses
Health, dental, and vision insurance
Professional development and training programs
Opportunity to grow in a rapidly scaling FinTech company

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technical support specialist jobs in eden nc

Client Support Specialist - Financial Services, North Hills, NC

Seasonal, Operations Technical Specialist (Part Time)

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