Top 20 Wifi Jobs in Eden Prairie, Mn

Technology Help Specialist
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Google Workspace
- Data analysis skills
IT Help Desk Support Technician
AvarTec —Coon Rapids, MN
- Full-time
- Clean driving record
- English
- Mid-level
- Opportunities for advancement
- Flexible schedule
CDL A Company Truck Driver
Dahl Trucking, LLC —Minnesota
- $1,400 - $1,800 a week
- Clean driving record
- Owner-operator
- CDL A
- Passenger ride along program
- Health insurance
Quick Apply
2d
IT Systems Migration Specialist
AvarTec —Coon Rapids, MN
- Full-time
- Hybrid work
- Clean driving record
- Azure
- Writing skills
Product Owner - Fixed Infrastructure
ASSA ABLOY —Eden Prairie, MN
- $120,000 - $140,000 a year
- Part-time
- Remote
- Engineering
- Mid-level
- Product management
Staff Firmware Engineer
Dojo Five —Minneapolis, MN
- Urgently hiring
- Remote
- Management
- Residential
- Mentoring
Quick Apply
Sr. Systems Administrator
Lyntris —Saint Paul, MN
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- 6 years
- Microsoft Outlook
- Computer Science
- Health savings account
- Paid holidays
14d
Entertainment Technical Specialist
Mystic Lake Casino —Prior Lake, MN
- Part-time
- Clean driving record
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Sr. Network Engineer
U.S. Bank National Association —Hopkins, MN
- $105,400 - $124,000 a year
- Full-time
- 5 years
- Office
- US work authorization
- Paid holidays
- Disability insurance
10d
Fairfield Inn & Suites Minneapolis Eden Prairie - Housekeeper
Aimbridge Hospitality —Eden Prairie, MN
- $17 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Community Associate
International Workplace Group plc —Eagan, MN
- $20.51 an hour
- Full-time
- 18 years or older
- Computer literacy
- English
- Paid holidays
- Paid time off
Hyatt Place Minneapolis Downtown - Night Auditor
Aimbridge Hospitality —Minneapolis, MN
- $19 an hour
- Full-time
- Microsoft Word
- Windows
- Hotel
- AD&D insurance
- Disability insurance
4d
Residential Housekeeper
Maid Brigade of Minneapolis/St. Paul —Saint Paul, MN
- $17 - $22 an hour
- Full-time
- Customer service
- Sanitation
- No experience needed
- Paid training
- Paid holidays
2d
Medical Assistant Instructor- Minneapolis, MN
Zollege —Crystal, MN
- $22 - $27 an hour
- Part-time
- Classroom
- CPR Certification
- 5 years
Quick Apply

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IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
Provide Tier II technical support to end users over phone, email, and remote support tools. Assist users who may be frustrated or experiencing urgent technical…
$50,000 - $55,000 a year
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Help Desk & Desktop Support Technician (1099 Independent Contractor)
North Star Vascular & Interventional —Minneapolis, MN
*Respond to help desk tickets, phone calls, and email support requests promptly and professionally *. *Identify recurring technical issues and communicate…
$30 - $33 an hour
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Technology Help Specialist

University of Minnesota -
Minneapolis, MN

Apply Now

Job Details

Full-time

Qualifications

Live chat
Optimizing workflow processes
Knowledge management
Google Workspace
Operational analysis
Network troubleshooting
Email customer support
Technical support via phone
IT user and group management
Phone communication
Incident report management
Enterprise software
Incident management software
Data analysis skills
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Trend analysis
Online articles
Bachelor's degree
Continuous improvement
Incident management operations support
Customer service knowledge base
MFA
E-learning platforms
Online help documentation
Technical support via email
4 years
Canvas LMS software

Full Job Description

Required Qualifications:

Bachelor’s degree OR a combination of education and relevant work experience to equal four years.
Customer service experience.
Exposure to and interest in technology.
Excellent verbal and written communication skills.
Action-oriented with an ability to adapt based on a dynamic environment.

The Technology Help Specialist provides high quality technical assistance to the University’s diverse community of students, faculty, and staff. As a primary point of contact for the University’s central help desk, you will be responsible for resolving a wide array of technical issues ranging from account access to enterprise software support. This role is ideal for someone who thrives in a fast paced environment and enjoys the puzzle solving aspect of IT. This role is primarily a remote position with onsite requirements as needed.

Responsibilities:

Tier 1 Technical Support (70%)

Initial Point of Contact: Tier 1 supports receiving user inquiries via phone, email, chat, or self-service portal.
Troubleshooting: Using internal knowledge base articles and other provided training materials and resources, you will diagnose and resolve issues related to University-wide applications, including (but not limited to) Canvas (LMS), Google Workspace, WiFi connectivity (eduroam), and Duo Security (MFA).
Account Management and Resolution: Assist with password resets, Internet ID management ,software installations, printer connectivity issues, and University account provisioning with a focus on first-call resolution.
Incident Logging & Categorization: Document all incidents and service requests in the IT Service Management (ITSM) tool.
Escalation: Smoothly transferring complex, unresolved, or high-priority incidents to Tier 2 or Tier 3 specialists within agreed-upon service levels (SLAs).

Analysis & Continuous Improvement (20%)

Trend Identification: Analyze incoming ticket data to identify recurring technical issues or service outages and escalate to Tier 2/3 teams as necessary.
Knowledge Base Contribution: Draft and update internal knowledge base articles.
Process Optimization: Provide feedback on call center workflows and scripts to improve First Contact Resolution rates.

Professional Development & Coordination (10%)

Technical Training: Stay current with emerging University technologies and security protocols.
Collaboration: Participate in team meetings and contribute to a supportive, inclusive team culture.

The Office of Information Technology (OIT) is the University's central IT unit and provides enterprise-level technologies and services that are broadly consumed, core to central administrative business operations, and tend to offer substantial economies of scale. We are part of a larger ecosystem of IT professionals who work in academic and support units systemwide. Local or collegiate IT units often offer discipline-specific, niche, and complementary services to the OIT central services.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required application materials: resume and cover letter.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.

Apply Now

Refine Your Search

wifi jobs in eden prairie, mn

Technology Help Specialist

IT Help Desk Support Technician

CDL A Company Truck Driver

IT Systems Migration Specialist

Product Owner - Fixed Infrastructure

Staff Firmware Engineer

Sr. Systems Administrator

Entertainment Technical Specialist

Sr. Network Engineer

Fairfield Inn & Suites Minneapolis Eden Prairie - Housekeeper

Community Associate

Hyatt Place Minneapolis Downtown - Night Auditor

Residential Housekeeper

Medical Assistant Instructor- Minneapolis, MN

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