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Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
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About the Position
The Customer Service Specialist is responsible for providing high-level service to ensure that appropriate support is provided to the client’s employees. The Customer Service Specialist is responsible for communicating telephonically to conduct and track individual, personalized benefit review sessions and properly educate employees during open enrollment.
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BCI Corporate
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Business unit
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BCInsourcing
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
Temporary Customer Service Specialist – Open Enrollment- Benefits
Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season!
As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period.
We are seeking customer-focused professionals who enjoy helping others, communicate confidently, and are comfortable working in a fast-paced, technology-driven environment. Experience in customer service, employee benefits, or insurance is preferred.
Licensed and non-licensed opportunities are available.
Compensation
Licensed Life & Health Insurance Professionals: $22.00–$24.00 per hour
Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00–$21.00 per hour
What You’ll Do
After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.
Responsibilities include:
Helping employees understand their available benefit options
Conducting individualized benefits review sessions by phone
Answering questions and providing accurate information
Guiding employees through the enrollment process
Using multiple computer systems and communication platforms to document and support each interaction
Providing a professional, positive customer experience
What We Offer
Paid training – Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires.
Competitive hourly pay – Temporary W-2 position with weekly pay.
Consistent schedule – Monday through Friday with no weekend requirements.
Company-provided equipment – Equipment needed to perform the role will be provided.
Supportive team environment – Join an experienced team dedicated to helping employees successfully navigate their benefits.
Bonus opportunities
Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations)
Referral Bonus: $100 VISA Gift Card for each hired referral
Assignment Details
Assignment Period: October–November 2026
Hours: 40 hours per week
Schedule: Monday–Friday
Shift Window: Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time
Location: Overland Park, Kansas or Remote
Travel: No travel required
Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period.
Qualifications
Qualifications
We are looking for individuals who are:
Customer-focused and committed to providing a positive employee experience
Clear, confident, and professional communicators
Comfortable communicating with customers by phone for extended periods
Highly proficient with computers, keyboards, headsets, and multiple technology platforms
Comfortable navigating computers, Google platforms, and other communication tools
Professional, dependable, and solution-oriented
Able to learn new systems and processes quickly
Available to work 40 hours per week for the entire assignment
Candidates may be asked to complete computer, keyboarding, and communication assessments as part of the interview process.
Work-Location Requirements
Temporary applicants must reside in one of our approved work states:
Alabama • Arizona • Arkansas • Colorado • Connecticut • Delaware • District of Columbia • Florida • Georgia • Illinois • Indiana • Iowa • Kansas • Kentucky • Louisiana • Maine • Maryland • Massachusetts • Michigan • Minnesota • Mississippi • Missouri • Montana • Nebraska • New Hampshire • New Jersey • North Carolina • Ohio • Oklahoma • Oregon • Pennsylvania • Rhode Island • South Carolina • South Dakota • Tennessee • Texas • Utah • Virginia • Washington • West Virginia • Wisconsin • Wyoming
About Lockton
Lockton is the world’s largest privately held, independent insurance brokerage. Through our people, expertise, and innovative solutions, we help clients protect what matters most and navigate an increasingly complex risk and benefits landscape.
As part of Lockton, BCInsourcing provides benefits communication and administrative services that help organizations connect their employees with the benefits and resources available to them.
If you are looking for a short-term opportunity where you can use your customer service skills, gain valuable benefits experience, and make a difference for employees across the country, we encourage you to apply!
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
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About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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Life at Lockton
July 17, 2026
Lockton Recognized b...
Lockton is proud to be recognized by Seramount with two 2026 honors: Seramount’s 100 Best Companies list (second consecutive year) Leading Company in Seramount’s Talent & Inclusion Index (first-time honor) Together, these recognitions reflect Lockton’s continued commitment to supporting Associates through family-friendly benefits, workplace flexibility, career advancement opportunities, and practices that help people thrive. “Our people are our greatest asset,” said Stephanie Robinson, Lockton’s Chief Diversity Officer. “We’re intentional about creating an inclusive, forward-thinking environment where Associates can grow professionally, contribute meaningfully, and enjoy treasured time with their families.” Comprehensive Support for Growing Families We are committed to supporting Associates as they grow their families – no matter how. We offer generous paid parental leave for birth, adoption, or surrogacy, along with adoption reimbursement. We also partner with a leading family health platform that provides 24/7 virtual care, fertility support, and personalized guidance to help Associates navigate every stage of their family journey. Helping Parents Return to Work with Confidence We support new parents with benefits that ease the transition back to work. Nursing mothers who travel have access to breast milk shipping services, and all Associates can access caregiver resources and work with their managers to create flexible schedules that support both personal and professional goals. Supporting Parents as They Grow Their Careers We believe parenthood should never be a barrier to professional growth. That’s why we offer continued support for parents returning to the workplace. Our Families@Work Associate Resource Group provides a strong community, helpful resources, and peer support to help parents navigate work-life balance. We also offer mentorship opportunities to ensure parents feel empowered in their careers and supported in their development. Lockton is proud to be recognized among organizations setting the standard for inclusive, supportive, and family-friendly workplaces. If you're seeking a company that values balance, flexibility, career growth, and personal development, Lockton could be the right fit for you.
March 10, 2026
Celebrating Our 2026...
Our continued commitment to young professionals has once again earned us the 2026 Handshake Early Talent Award. This award recognizes our best‑in‑class recruiting strategies, authentic engagement, and dedication to early‑career talent. We are honored to be named one of the top organizations in the insurance industry. At Lockton, we support, recognize, and believe in the next generation of talent — and we’re committed to developing young professionals who will shape the future of our industry. Create your own path We want you to build a career that’s truly your own. That’s why we offer strong talent development programs, support for certifications and designations, and growth opportunities that help you pursue a career aligned with your purpose and potential. A benefits package designed around you No matter where you are in your career, we offer benefits that support your financial, personal, and professional wellbeing, including a wellness program, mental health resources, a generous 401(k) match, and even pet insurance. Make an impact At Lockton, we take pride in our culture and our commitment to giving back. Our Associate Resource Groups help Associates connect, lead, and celebrate diverse perspectives while driving meaningful change. We also encourage Associates to support the causes that matter most to them through volunteering, donations, and community engagement. As a global company with strong local relationships, Lockton creates space for real‑world, client‑facing experiences. When you start your career here, we help you build a foundation that lasts. Explore your next step: connect with Lockton on Handshake and explore our website.
February 3, 2026
Making an impact: An...
Fundación Cuenta Conmigo is a nonprofit foundation created to support low-income families with a family member suffering from cancer in the Chilean public health system. Specifically, the foundation assists families navigating the process of their child’s cancer treatment. This includes covering expenses and helping address needs that are not supported by the State or other non-governmental institutions. This organization is near and dear to Ana Wainer’s heart. Her son, Dante’s, close friend, Vicente, was diagnosed with pre-leukemia at age 9. After long and exhausting treatment, he underwent a bone marrow transplant. Unfortunately, it was not successful. Vicente later relapsed with Acute Myeloid Leukemia, "a diagnosis that profoundly changed the lives of his family and of all of us who knew him and accompanied them throughout the process,” Ana says. At age 11, after a long and courageous battle, Vincente passed away. “Despite the deep sorrow, Vicente left us invaluable life lessons and opened our eyes to a reality that often remains invisible to much of society,” Ana says. Shortly after his passing in March 2019, Vicente’s parents founded Fundación Cuenta Conmigo in 2020. Ana was a co-founder of the foundation and served as a volunteer member on the board of directors for three years. Through her role at Lockton, she coordinated activities between Lockton and the foundation as part of their Christmas initiatives since 2022. “From the moment I introduced the foundation at Lockton, the company was very open to collaborating and the response was overwhelmingly positive,” Ana says. “When I invited my colleagues to participate as volunteers, everyone showed a genuine interest in helping in any way needed.” Ana’s love and dedication towards this foundation have been recognized by Lockton, earning her the Lockton Cares Community Impact Award for the Latin America region. This award celebrates Lockton Associates across the globe who go above and beyond to improve their communities through volunteering and philanthropy. Each recipient can direct a $25,000 donation to a charity of their choice, funded directly by the Lockton family. “As first I was genuinely surprised to hear my name, followed by a deep sense of emotion, pride, and gratitude,” Ana explains. The award funds were used to purchase a brand-new utility vehicle, which is now used to distribute the various donations the foundation receives and delivers to families undergoing treatment in public hospitals. Donations include food, Christmas gifts, medical supplies, orthopedic equipment, and other essential items as needs arise. Ana had to step down from her role on the board of directors, but this award represents the support she wished she could have continued providing. “I feel like it is a kind of legacy that Lockton helped me leave for the foundation, for Vicente, and for his family,” she says. As she becomes more familiar with Lockton culture, Ana says it was a pleasant surprise to see that the importance of culture is not something just written on paper, but something truly reflected in the company’s commitment to charitable causes around the world. “Lockton genuinely cares,” Ana says. It’s no secret how much this foundation means to Ana, and she will continue contributing and encourage more people show support in any way they can. Fundación Cuenta Conmiga gave Ana an opportunity to discover an unfamiliar world—one that anyone could find themselves in one day. “It taught me to value what I have,” she says. “To be more empathetic toward those going through difficult times."
January 21, 2026
Lockton recognized b...
Lockton is proud to be named one of Glassdoor’s 2026 Employees’ Choice Award winners, earning a Top 10 spot on the inaugural Consulting, Finance & Insurance list and securing a place on the U.S. Large Best Places to Work list for the second year in a row. These awards come directly from the people who know us best: our Associates. Glassdoor, a global leader in workplace insights, bases its rankings solely on anonymous, voluntary employee feedback. There is no company-driven nomination or application process, just real reviews from current and former Associates over the past year. “This recognition from Glassdoor is especially meaningful because it reflects the experiences and voices of our own people,” said Martyn Worsley, Lockton’s Chief People Officer. “At Lockton, we’ve created an environment where people are trusted, supported, and encouraged to grow - both professionally and personally. Our Associates shape our culture every day, and this recognition is a powerful reflection of the care, opportunity, and ownership mindset they experience here. We’re building something special at Lockton, and recognition like this reinforces that we’re on the right path.” From career growth to meaningful work to the freedom to be yourself, our Associates continue to shape a culture that stands out. Here’s what some Associates are saying about Lockton on Glassdoor: Excellence is at the core of their educational programs, client facing strategies and culture. It is the Mercedes Benz of global brokerage firms, and anyone fortunate enough to work with a great unit leader gains invaluable experience. Benefits, wellness program, and 401k match are competitive. Over 50 years of building a brand, a culture and a community. Well done, Lockton. -Kansas City, MO Associate Lockton is a great place to work! Family oriented, flexible schedule and great work life balance in my role. -Dallas, TX Associate Strong emphasis on employee well-being and work-life balance. Supportive team environment with approachable leadership. Beautiful office spaces and thoughtful amenities. Great benefits, including generous PTO and health coverage. Opportunity to take on diverse responsibilities and develop new skills. –Miami, FL Associate Great company with great people! Always feel empowered/supported and management consistently looking to give employees opportunity to move up. -Nashville, TN Associate When Lockton says it cares about their employees, they mean it, and they show it. Lots of pros for us to take advantage of. Management is incredible. My managers are always present, available, and attentive at all times. I feel heard, seen and appreciated. This is the best company I have ever worked for. -Hartford, CT Associate
