Top 108 It support Jobs in Edgewood Md

IT Field Support Technician
Cellular Sales Verizon Authorized Retailer —Rosedale, MD
- $23 - $33 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
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1d
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
IT Helpdesk Specialist
SURVICE Engineering Company —Belcamp, MD
- $20 - $25 an hour
- Part-time
- Office
- Windows
- Travel
- 401(k)
- Tuition reimbursement
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5d
IT Support Analyst
Aberdeen Proving Ground Federal Credit Union —Edgewood, MD
- $53,800 - $86,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Disability insurance
- Health insurance
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5d
Systems Support Specialist
Kennedy Krieger Institute —Baltimore, MD
- $57,140.30 - $99,305.86 a year
- Full-time
- Computer science
- Computer Science
- Research
IT - Field Service Technician
Royal Farms —Middle River, MD
- $25 - $30 an hour
- Full-time
- Research
- Mid-level
- Ability to lift 50 pounds
Help Desk Support
22nd Century Technologies Inc. —Aberdeen, MD
- $48,000 - $50,000 a year
- Full-time
- 11+ years
- English
- Mid-level
Quick Apply
IT Support Specialist I
Leggett & Platt —Havre de Grace, MD
- English
- Research
- Residential
Technical Warehouse Support
COMEQ —White Marsh, MD
- $24 - $35 an hour
- Full-time
- Heavy lifting
- Basic math
- Mid-level
- Health insurance
- Dental insurance
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Field Engineer L2 Deskside / Smart Hands Support
PTYTECH LLC —Havre de Grace, MD
- $38 an hour
- Full-time
- Background check
- 5 years
- Mid-level
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IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
Help Desk Support Specialist
NOTRE DAME PREPARATORY SCHOOL —Towson, MD
- $48,000 - $63,000 a year
- Online Application
- Background check
- School experience
- Computer science
- Disability insurance
- Health insurance
IT SYSTEMS TECHNICAL SPECIALIST
State of Maryland - DPSCS Information Technology & Communications Div —Baltimore, MD
- $93,138 - $146,883 a year
- Online Application
- Bilingual
- Computer Science
- Military
- Paid parental leave
- Health insurance
8d
IS Analyst
Royal Farms —Baltimore, MD
- $55,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
8d
Service Desk Technician I
Mariner Finance —Nottingham, MD
- $22.11 - $26.55 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Communications Support/Computer Technician
Katmai —Aberdeen Proving Ground, MD
- $85,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
5d
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Middle River, MD
- $35,000 - $52,000 a year
- Full-time
- Mid-level
- 3 years
- SharePoint
Quick Apply
IT Technical Support Specialist
RSC2 INC —Aberdeen Proving Ground, MD
- $75,000 - $176,000 a year
- Full-time
- Computer Science
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Assistant I - Non-Merit
Baltimore County, MD —Towson, MD
- $45,000 - $64,524 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- Office
- Paid holidays
- Health insurance

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it support jobs near edgewood md

IT Field Support Technician

Cellular Sales Verizon Authorized Retailer -
Rosedale, MD

Quick Apply

Job Details

Full-time
$23 - $33 an hour
1 day ago

Qualifications

Customer communication
Company vehicle operation
High school diploma or GED
Driver's License

Full Job Description

IT Field Support Technician

Classification
Non-Exempt

Reports to
IT Field Support Manager

JOB DESCRIPTION

Summary/Objective
Works under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.

Essential Functions

Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
Assist with identifying problems and providing potential resolutions.
Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
Maintains up to date knowledge of company software, hardware and approved documented procedures.
Schedules preventative maintenance on company owned vehicle.
Escalate and schedules vendor services as necessary.
Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
Manage and track inventory stockroom(s) for designated territory according to team standards.
Responsible for expense records and reports for company provided procurement card.

Competencies

Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job is in a store/retail environment.

Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
This is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.

Travel
30-60%

Required Education and Experience

HS diploma
Minimum 3 years verifiable technology support

Preferred Education and Experience

Two or four year degree
Industry certifications a plus
Understanding of ITIL

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

Ability to deal with stress and changing priorities.
Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
Excellent interpersonal skills with the ability to work both independently and as part of a team.
Strong troubleshooting skills
Must possess a valid US driver's license with a clean driving history for the past 3 years.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

$23-$33 an hour

#2024MG

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Refine Your Search

it support jobs in edgewood md

IT Field Support Technician

IT Helpdesk Technician

IT Helpdesk Specialist

IT Support Analyst

Systems Support Specialist

IT - Field Service Technician

Help Desk Support

IT Support Specialist I

Technical Warehouse Support

Field Engineer L2 Deskside / Smart Hands Support

IT Help Desk Support

Help Desk Support Specialist

IT SYSTEMS TECHNICAL SPECIALIST

IS Analyst

Service Desk Technician I

Communications Support/Computer Technician

Helpdesk Support Specialist

Desktop Support Technician

IT Technical Support Specialist

Technical Support Assistant I - Non-Merit

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