Top 110 Customer service representative Jobs in Edgington, Il

Digital Branch Representative
ASCENTRA CREDIT UNION —Bettendorf, IA
- $19.46 - $21.30 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
MidAmerican Energy Company —Davenport, IA
- $20.80 an hour
- Overtime
- Background check
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance
10d
Customer Service Specialist - East Moline, IL
Atlas Roofing Corporation —East Moline, IL
- $45,000 - $55,000 a year
- Full-time
- Inventory management
- Customer service
- ERP systems
- AD&D insurance
- Disability insurance
Quick Apply
Inbound Customer Service Agent
Kone —Moline, IL
- $57,200 - $75,000 a year
- Full-time
- Management
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Customer Support
AFC Industries —Muscatine, IA
- $20 - $22 an hour
- Monday to Friday
- High school
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Customer Experience Representative
Midland Scientific Inc —Davenport, IA
- $20 - $25 an hour
- Monday to Friday
- Computer literacy
- Writing skills
- ERP systems
17h
Representative- Cust Svc
Walman —Milan, IL
- From $17 an hour
- Full-time
- Microsoft Word
- HIPAA
- High school diploma or GED
- Health insurance
- Paid time off
1d
Remote Member Service Representative - Part Time
Copart —Eldridge, IA
- $16.04 - $24.00 an hour
- Overtime
- Remote
- Bilingual
- Computer literacy
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
Quick Apply
8d
Call Center Representative
Bally's Quad Cities Casino & Hotel —Rock Island, IL
- $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Communication skills
Quick Apply
1d
Customer Service Representative
Backyard Bowl —Milan, IL
- $15 - $16 an hour
- Part-time
- Bilingual
- Office
- Organizational skills
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Associate I
Dollar Tree —Muscatine, IA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Support Specialist
Metro Talent Co —Bettendorf, IA
- $24.00 - $28.90 an hour
- Seasonal
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid time off
- Flexible schedule
Quick Apply
Customer Service Representative
UP MANAGEMENT LLC —Rock Island, IL
- From $20 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
8d
Customer Service Specialist
RiverStone Group Inc. —Moline, IL
- $18 - $23 an hour
- Seasonal
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - City Line Veterinary Center
Community Veterinary Partners —Moline, IL
- $16.50 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid parental leave
- Dental insurance
Quick Apply
Client Service Representative
Old National Bank —Davenport, IA
- $17.00 - $27.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Customer Service
Kwik Trip —Davenport, IA
- $15.00 - $20.30 an hour
- Weekends as needed
- Cash register
- Food service experience
- 16+ years old
- Health insurance
- 401(k)
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Milan, IL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
3d
Customer Service Rep
Planet Fitness - Baseline Fitness —Moline, IL
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
Customer Relations Representative - State Farm Agent Team Member
Justin Cook - State Farm Agent —Aledo, IL
- $35,000 - $75,000 a year
- Full-time
- 18 years or older
- Office
- Communication skills
- 401(k)
- Paid time off
Quick Apply

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Digital Branch Representative

ASCENTRA CREDIT UNION -
Bettendorf, IA

Apply Now

Job Details

Full-time
$19.46 - $21.30 an hour

Qualifications

Computer operation
Phone communication
Computer literacy
High school diploma or GED
Computer skills
Video conferences (communication methods)
Client interaction via phone calls

Full Job Description

JOB TITLE: DIGITAL BRANCH REPRESENTATIVE

FLSA STATUS: NON-EXEMPT
REVISED DATE: 12/29/2023

REPORTS TO: ASSISTANT DIGITAL BRANCH SUPERVISOR

PRIMARY FUNCTION:
This position exists to provide exceptional member service through our various digital communication methods, complete transactions, and problem solve with members in an efficient, courteous, and timely manner. This position is responsible for assisting members through any questions regarding the use of our digital platforms. Responsible for projecting a professional image to the members through voice, online chats, and video platform communications.

PRINCIPAL DUTIES/RESPONSIBILITIES:
1. Complete member inquiries and transactions in a timely and professional manner
2. Answer all incoming calls and respond to all digital communication platforms. Assess the situation, ask any clarifying questions, and direct members to correct department for resolution as needed.
3. Assist members in resolving any questions/complaints, referring when necessary.
4. Act as a subject matter expert for our members on all consumer facing digital platforms.
5. Assist onboarding and advising members in using all digital platforms offered.
6. Troubleshoot members digital banking using proper programs and tools and resources.
7. Outbound calling to members when needed.
8. Process daily, weekly, and monthly digital branch reports.
9. Process online check orders.
10. Process and respond to account and deposit verifications.
11. Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence.

GENERAL DUTIES/RESPONSIBILITIES:
12. Promote products and services.
13. Attend all meetings as required.
14. Maintain clean and professional work area and appearance.
15. Maintain positive public relations and promote credit union within the community.
16. Complete educational programs as required.
17. Perform the following commitments of service to each and every member at all times:
a. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
b. Keep a smile in my voice as well as on my face.
c. Answer the telephone or digital communication within the allotted 20 seconds.
d. Call people by name and thank them.
e. Give people my full and undivided attention; focus on the person face to face, telephone, and online chat.
f. Take responsibility for solving the individual's problem instead of referring it to someone else.
g. Deliver on commitments of action(s) to be taken, so excuses won't be necessary.
h. Follow through on necessary action(s) to be sure the problem is solved.
i. Know that what's important is not only who or what created the problem but how the problem can be corrected.
j. Protect confidential information.
18. Other duties as assigned.

REQUIREMENTS OF THE POSITION:

High school diploma or GED.
One to three years similar or related experience.
Excellent telephone etiquette and skills.
Excellent communication and organizational skills.
Professional, pleasant, and outgoing personality.
Ability to perform under pressure.
Excellent analytical skills.
Ability to sell.
Team player.
Computer knowledge.
Decision making skills.

PHYSICAL REQUIREMENTS:
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PHYSICAL ACTIVITIES:
The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified.

VISUAL/PERCEPTION ACTIVITY:
Administrative, Clerical, Data Entry operators, Inspection, (work at distances close to the eyes).

WORKING CONDITIONS:
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

HUMAN RELATION SKILLS NEEDED:
The ability to communicate effectively with members, staff, and contacts outside of the credit union in a polite, courteous timely, accurate and efficient manner. Patience in dealing with a difficult member.

INTERNAL TRAINING REQUIREMENTS:
Please refer to the credit union intranet for the internal training requirements for this position.

ANNUAL TRAINING REQUIREMENTS:
Compliance and Regulatory (BSA, OFAC, etc.)
Security Awareness Training
Diversity, Ethics, Sexual Harassment, and Sensitivity

Apply Now

Refine Your Search

customer service representative jobs in edgington, il

Digital Branch Representative

Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa

Customer Service Specialist - East Moline, IL

Inbound Customer Service Agent

Customer Support

Customer Experience Representative

Representative- Cust Svc

Remote Member Service Representative - Part Time

Call Center Representative

Customer Service Representative

Customer Service Associate I

Customer Support Specialist

Customer Service Representative

Customer Service Specialist

Customer Service Representative - City Line Veterinary Center

Client Service Representative

Customer Service

Pharmacy Customer Service Associate

Customer Service Rep

Customer Relations Representative - State Farm Agent Team Member

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