Top 134 Helpdesk support Jobs in Edina, Mn

Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
IT Support Technician – Tier 1 Helpdesk (Entry Level)
Blue Net —Eagan, MN
- $15 - $18 an hour
- 8 hour shift
- Windows
- Driver's License
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
6d
Helpdesk Support Specialist
Solution Builders —Bloomington, MN
- $21 - $28 an hour
- Azure
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
5d
Helpdesk Support Specialist Tier II
Solution Builders —Bloomington, MN
- $26 - $33 an hour
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
5d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Help Desk & Desktop Support Technician (1099 Independent Contractor)
North Star Vascular & Interventional —Minneapolis, MN
- $30 - $33 an hour
- Contract
- Hybrid work
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
13d
Helpdesk Support Specialist Tier III
Solution Builders —Bloomington, MN
- $65,000 - $80,000 a year
- Azure
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
5d
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $25.88 - $31.16 an hour
- Full-time
- Mid-level
- Communication skills
- Employee assistance program
Quick Apply
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Epic Help Desk
Wipro Limited —Minneapolis, MN
- $45,000 - $121,000 a year
- Pass drug screening
- Mid-level
- 3 years
- Disability insurance
- Health insurance
12d
Desktop Support Technician
Ovation Workplace Services Inc —Minneapolis, MN
- $35,000 - $47,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
Customer Service Representative I
City of Minneapolis —Minneapolis, MN
- $28.80 - $35.01 an hour
- Full-time
- Background check
- Research
- Office
- Commuter assistance
- Paid parental leave
3d
Intermediate Service Desk Specialist
Graco —Minneapolis, MN
- $21.92 - $38.41 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Health insurance
Technology Support Coordinator
Taco Bell —Minneapolis, MN
- $70,000 - $85,000 a year
- Weekends as needed
- 18 years or older
- Windows
- High school diploma or GED
Quick Apply
IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Field Technical Support Specialist
RAYUS Radiology —Saint Louis Park, MN
- $26.63 - $38.51 an hour
- Full-time
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Administrator I (IT)
HR Green —Saint Paul, MN
- $49,500 - $81,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Systems Support Specialist
JAPS-OLSON COMPANY, LLC —Saint Louis Park, MN
- $24 - $28 an hour
- Weekends as needed
- Office
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Health savings account
Quick Apply
19h
Sr. Technology Support Specialist
Bridgewater Bank —Saint Louis Park, MN
- $30.90 - $34.63 an hour
- Hybrid work
- Research
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Technician I
Point North Networks Inc —Inver Grove Heights, MN
- $45,000 a year
- Nights as needed
- Hybrid work
- Office
- Windows
- In-person
- Health savings account
- Disability insurance
Quick Apply

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Cloud Support Technician

Emergent Software -
Minneapolis, MN

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Benefits

Profit sharing
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Laptop (troubleshooting support)
Hardware maintenance
Printer (troubleshooting support)
Managing clients in a customer support role
Desktop (troubleshooting support)
Office equipment installation
Customer support ticket management
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

This is your chance to join a team of top-notch Microsoft Support Technicians who work closely together to support a variety of clients and environments. This role is in office ideally Monday-Friday 12pm-9pm and alternatively Monday-Friday 10am-7pm.

Emergent Software is seeking a Cloud Support Technician to join our growing Cloud Support team. Qualified candidates will have experience installing, maintaining, and troubleshooting computer hardware and software issues for end-users. Diagnosing, repairing technical issues, providing technical phone support, managing equipment, and maintaining systems security and resiliency. In addition to the technical requirements, candidates must have the soft skills to work with all different levels of end users to create a great support experience.

Highlights & Benefits of working at Emergent Software

Work closely with other talented team members. Our vetting process means you can count on your team members to know what they are talking about.
Enjoy a variety of work! Support a wide range of client environments and users, handling new technical challenges every day and making sure everyone gets top-notch help.
100 hours per year to focus on your professional development. We invest in your growth!
Grow your career without leaving the tech track. At Emergent Software, you can advance and be recognized as a technical expert without transitioning into people management. We value deep technical expertise as much as leadership and have established clear career paths for those who want to stay hands-on.
Profit sharing bonus means as we’re successful, you’re successful
Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave

Primary Duties

Primary intake for client support requests

Taking and solving Level 1 & 2 tickets. Helping other team members ticket queues. Closely working with Tier 2 and Tier 3 support on escalated tickets.
Provide phone support for computer hardware, software, printers, AV systems, and peripheral devices across diverse client environments.
Diagnose, troubleshoot, and resolve end-user issues related to Windows 11 devices, network connectivity, multi-monitor setups, and docking stations, ensuring minimal downtime and excellent user experience.
Providing proactive support to our managed services clients.
Occasional requirement to go onsite for specific customer needs.
Participate in a scheduled on-call rotation (approximately every 6 weeks) to provide after-hours support, with additional compensation for extra hours worked.

Documentation & Administration:

Track time daily in Toggl accurately and to customer specifications
Work clearly and promptly in Zendesk (and other ITSM tools), keeping clients, teammates, and management informed of progress and resolution status.
Develop and maintain technical documentation and contribute to internal knowledge bases to support continuous improvement and onboarding of new team members.

Internal Emergent Software support:

Support Emergent Software users and computers with standardized setup
Provision and manage internal systems and company devices for onboarding and offboarding
Provide patching, and proper lifecycle management.
Support for office equipment in conference rooms and other miscellaneous hardware.

Collaboration and continuous improvement:

Contribute to a collaborative, positive team culture that values communication, accountability, and continuous learning.
Collaborate directly with clients of varying technical backgrounds, delivering exceptional customer service, clear communication, and proactive follow-up to ensure satisfaction.
Identify opportunities for improvement in client environments, whether through automation, standardization, or preventative maintenance, and collaborate with the Cloud Support team to implement solutions.
Stay current on emerging Microsoft technologies (including Intune, Defender, and AutoPilot) and continuously grow your technical expertise through training and certification.
Adapt and assist as needed. No two days are the same, and your flexibility and curiosity will make a real impact for clients and teammates alike.

Qualifications

2+ years’ experience supporting customers in a Service desk
Experience supporting Microsoft Windows 11
Multi-monitor, docking station, and AV setup experience
Printer setup and troubleshooting
Experience with ticketing platforms (Zendesk, ServiceNow, Jira, etc.)
Strong problem-solving, communication, and interpersonal skills—patience is a must!
Tech-savvy and able to quickly learn new software and procedures
Diligent about tracking time and updating tickets

Nice to Have Skills

Degree in computer science or similar experience
Familiarity with Office 365 portal, Intune, Auto Pilot, and Microsoft Defender for Endpoint
Experience supporting non-Windows devices (Mac, iOS, Chromebooks)
Scripting and PowerShell skills
Mobile device management experience
Experience with RMM tools (NinjaOne)
Basic networking knowledge
Virtual desktop infrastructure (AVD, Citrix, Horizon)
Microsoft certifications (MD-102, SC-300, AZ-800, MS-700)

Our Vetting Process

At Emergent Software, we work hard to find the best people capable of delivering high quality services to our clients. If you think you’re one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch people. Here are the steps of our vetting process for this position:

Application (5 minutes)
Online Assessment (40-50 minutes)
Initial Phone Interview (30 minutes)
Hiring Manager Interview (30 minutes)
Final Interview with Director and Manager in Office (90 minutes)
Job Offer

#EmergentSoftware

#IND3

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Refine Your Search

helpdesk support jobs in edina, mn

Cloud Support Technician

IT Support Technician – Tier 1 Helpdesk (Entry Level)

Helpdesk Support Specialist

Helpdesk Support Specialist Tier II

Service Desk Analyst 1

Help Desk & Desktop Support Technician (1099 Independent Contractor)

Helpdesk Support Specialist Tier III

Desktop Support Technician

Support Analyst

Epic Help Desk

Desktop Support Technician

Customer Service Representative I

Intermediate Service Desk Specialist

Technology Support Coordinator

IT Desktop Support

IT Field Technical Support Specialist

Service Desk Administrator I (IT)

IT Systems Support Specialist

Sr. Technology Support Specialist

IT Helpdesk Technician I

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