Top 3 Senior it desktop support Jobs in Edinburgh, In

Senior IT Desktop Support Technician
GAS Global Services —Columbus, IN
- Up to 50% travel
- English
- Mid-level
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Senior IT Desktop Support Technician

GAS Global Services
Columbus, IN

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Job Details

Qualifications

Mobile device support
Technical documentation
LAN
Employee relationship building
English
Printer (troubleshooting support)
Driving
Desktop (troubleshooting support)
WAN
Mobile device management
Technical customer support for office equipment
Customer support
Desktop administration
Peripheral hardware support

Full Job Description

Senior IT Desktop Support Technician

JOB-10047085

Anticipated Start Date

July 27, 2026

Location

Columbus, IN

Type of Employment

Contract Hire

Employer Info

Our client is an American natural gas and crude oil pipeline company with headquarters in Houston, Texas. It is one of the largest publicly traded partnerships and a leading provider of midstream energy services to producers and consumers of natural gas, natural gas liquids (NGLs), crude oil, refined products and petrochemicals.

Job Summary

The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives, based on business requirements from the company, Corporate Houston and field offices, as defined by the project scope. The primary focus of this position is to be the single point of contact for all IT-related issues within an assigned region. This includes taking ownership of all IT issues and concerns, ensuring appropriate escalations, and assisting in determining the root causes of IT issues so they are understood and addressed.

Job Description

Interact, build, and maintain strong relationships with all levels of the organization
Responsible for supporting all hardware and software on company desktops and providing expert second-level desktop support
Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites
Develop and maintain up-to-date PC and accessories inventory, and promote IT standards for their assigned sites
Respond to phone and e-mail inquiries that are placed in your queue and directly interact with customers towards a resolution
Follow up with end users to ensure problems are resolved successfully and satisfactorily
Provide IT training to customers to ensure the successful use of IT equipment
Maintain professional growth and development through continued education and training
Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects
Install and troubleshoot Microsoft Windows 11 operating systems and standard business applications, including desktops and laptops, and associated peripherals
Document and revise all resolutions to be updated in IT Knowledge Base
Be able to manage and prioritize a heavy caseload and respond to customers' requests promptly
Work a flexible schedule and provide after-hours support as necessary
Maintain detailed documentation of each service call in an online tracking system
Perform other duties as assigned

Skills Required

Fluent in written and spoken English
Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician or comparable
2 or more years of work-related experience required, preferably in the Oil and Gas Sector
Experience in the following IT areas – PC, LAN, WAN, Wireless and web-based solutions, and DOS-based applications are required
Ability to set up and manage mobile devices required (iOS, Androids, Air Cards, etc.)
Experience in setting up HP LaserJet and Konica Minolta Multi-functional printers required
Experience working with ITSM software, preferably BMC Remedy
Understanding of IT Infrastructure, Security, and Applications.
Time Management – Punctuality is critical.
Understanding of business strategy and the impact of IT on those strategies
Exceptional customer support and interpersonal skills
Excellent troubleshooting and problem-solving skills
Desire to learn, work, and contribute to a team environment to accomplish overall team objectives in a demanding organization
Excellent verbal and written communication skills
Ability to document the Status Report, Inventory/Asset Sheet, and Vacation
Willingness to travel with Techs to learn how they function with I.T. equipment
Strong organizational skills

Education/Training/Certifications

Preferably a 4-year Bachelor's degree in Information Systems from an accredited college/university or comparable knowledge/experience in a technology-related field

Additional Requirements

You must be a U.S. Citizen or a non-citizen national of the U.S., or a legal alien
Self-motivated and able to work with limited supervision
Physical Requirement
- Ability to routinely lift at least 50 lbs.
Travel Requirement
- Must be willing to travel up to 80% for daily site visits as needed and possibly overnight stays
- Excellent driving record required, with no major violations within the last three years. A reliable personal vehicle is required, mileage will be reimbursed
- The estimated average driving radius of travel is about 200 miles from Columbus, IN for routine travel with occasional longer distances

GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.

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