Top 8 Client success manager Jobs in Edwardsville, Il

Customer Success Manager
Equifax —St. Louis, MO
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- 5 years
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SoundThinking, Inc. —St. Louis, MO
- Online Application
- Bachelor of Science
- 3 years
- Analysis skills
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Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —St. Louis, MO
- 5 years
- Research
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Customer Success Manager

Equifax -
St. Louis, MO

Apply Now

Job Details

Full-time

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Managing customer accounts
Customer relationship building
Marketing
Employee relationship building
Managing clients in a customer support role
B2B business model
Bachelor's degree
Sales strategy
Corporate sales environment
International corporation experience
Marketing

Full Job Description

St. Louis
United States of America
Sales & Support
Full time
7/23/2026
J00178082
Remote

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Manage Preferences

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall development, growth, and retention of the customers within the IDW book of business. This role will be the primary point of contact with IDW customers and will proactively work to develop strategies to drive employee engagement and enrollment growth. The Customer Success Manager is a key contributor to the overall growth of the IDW business unit and works in tandem with IDW account executives (new business growth) and customer relations managers (implementations and day-to-day customer needs).

What you’ll do:

Manage a book of business and identify strategies for growth and retention for the key clients within the book
Engage with customer leadership to ensure client satisfaction and create strategies for employee engagement. These strategies could include the need to conduct product demos, deliver webinars, manage benefit fairs and ensure successful open enrollment
Manage client renewal negotiations and contract extension processes
Conduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunities
Work with account teams (account executives and client relations managers) to provide feedback and help identify trends that can help with overall business growth

What experience you need:

5+ years in B2B enterprise account management
Understanding of sales, business strategy development, marketing strategies and end user engagement
Bachelor's degree in business, marketing or similar field required.
Experience promoting value through the customer experience
Experience working with complex, multi-divisional, multi-geographical customers

What could set you apart:

Direct experience in the employee benefits arena with benefits brokers or insurance carriers
Experience with Identity theft protection or other voluntary benefits
10-15% travel
Proficient in G-Suite, Salesforce and Microsoft Office Suite
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive

#LI-JD1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Apply Now

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client success manager jobs in edwardsville, il

Customer Success Manager

Customer Success Director – SafetySmart Platform Solutions

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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