Top 990 Quality improvement manager Jobs in Edwardsville, Ks

Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
5d
Manager, Facility Services
Walmart —Shawnee, KS
- $90,000 - $180,000 a year
- High school
- Engineering
- 3 years
- Paid jury duty
- Disability insurance
Success Operations Manager (173329)
Colgate-Palmolive —Overland Park, KS
- $96,800 - $137,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Senior level
- Profit sharing
- Paid parental leave
Fire Service Manager
Johnson Controls —Lenexa, KS
- $100,100 - $150,350 a year
- Full-time
- Background check
- Oracle
- Inventory management
- Paid holidays
- Health insurance
7d
Patient Safety Manager
Children's Hospital Association —Lenexa, KS
- $80,000 - $160,000 a year
- Hybrid work
- Customer service
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply
Manager, MSC Service Improvement
T-Mobile USA, Inc. —Overland Park, KS
- $97,000 - $175,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Office
- Finance
- Paid parental leave
- AD&D insurance
Sr. Operations Manager
Revelyst —Olathe, KS
- $112,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Manager, MSC Governance & Operations Controls
T-Mobile USA, Inc. —Overland Park, KS
- $97,000 - $175,000 a year
- Full-time
- Hybrid work
- 18 years or older
- CPA
- Office
- Paid parental leave
- AD&D insurance
10d
Manager, MSC Program Manager
T-Mobile USA, Inc. —Overland Park, KS
- $97,000 - $175,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Office
- Finance
- Paid parental leave
- AD&D insurance
Recreation Program Manager - Aquatics
City of Olathe, KS —Olathe, KS
- $61,526 - $76,788 a year
- Full-time
- Mid-level
- Administrative experience
- Driver's License
- Paid parental leave
- Health insurance
ISC Production Supervisor
Honeywell Aerospace —Olathe, KS
- Full-time
- Mid-level
- Team management
- Budgeting
(USA) Senior Manager II, Maintenance
Walmart —Olathe, KS
- $128,000 - $192,000 a year
- High school
- Mentoring
- Recruiting
- Paid jury duty
- Disability insurance
Quality Manager
ORANGE EV LLC —Kansas City, KS
- Engineering
- Senior level
- Leadership
Quick Apply
Project Manager
Aria Care Partners —Overland Park, KS
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Health savings account
Quick Apply
Quality Manager, Americas
Smiths Interconnect —Kansas City, MO
- $130,000 - $175,000 a year
- Full-time
- Hybrid work
- Spanish
- 11+ years
- English
Quick Apply
National Operations Support Lead
GFiber —Kansas City, MO
- $160,000 - $235,000 a year
- Full-time
- Remote
- 5 years
- Engineering
- Maintenance
Quick Apply
2d
Project Manager - Excellerate
Faith Technologies Inc. —Olathe, KS
- Full-time
- Construction site
- Pass drug screening
- Mid-level
Assistant Plant Manager
Integrated Proteins —Kansas City, KS
- $90,000 - $100,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
6h
Client Success Manager
Propio —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Sales Manager
Wyld —Kansas City, MO
- $120,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- ServSafe
- Paid holidays
- Health insurance
Quick Apply
7d

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Customer Experience Manager

ITW Pro Brands -
Olathe, KS

Apply Now

Job Details

Full-time
$85,500 - $142,500 a year
5 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

quality improvement manager jobs in edwardsville, ks

Customer Experience Manager

Manager, Facility Services

Success Operations Manager (173329)

Fire Service Manager

Patient Safety Manager

Manager, MSC Service Improvement

Sr. Operations Manager

Manager, MSC Governance & Operations Controls

Manager, MSC Program Manager

Recreation Program Manager - Aquatics

ISC Production Supervisor

(USA) Senior Manager II, Maintenance

Quality Manager

Project Manager

Quality Manager, Americas

National Operations Support Lead

Project Manager - Excellerate

Assistant Plant Manager

Client Success Manager

Sales Manager

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