Top 15 Call center representative Jobs in Effingham, Il

Customer Care Representative
Dieterich Bank —Effingham, IL
- $19 - $25 an hour
- 8 hour shift
- Research
- Office
- Administrative experience
- Profit sharing
- Paid training
Quick Apply
Telemarketer - State Farm Agent Team Member
Leon Gobczynski - State Farm Agent —Effingham, IL
- $18 - $20 an hour
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Care Representative

Dieterich Bank -
Effingham, IL

Quick Apply

Job Details

Full-time
$19 - $25 an hour

Benefits

Profit sharing
Paid training
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Managing customer accounts
Financial services customer support
Confidential information handling
Customer relationship building
Email customer support
Account maintenance
Phone communication
Account troubleshooting
Promoting bank products
Research
Post-sales issue resolution
Financial issue resolution
Administrative experience
High school diploma or GED
Client retention
Organizational skills
Assisting with digital banking services
Deposits
Productivity software
Customer support for financial loans
Handling account queries
1 year
Phone call management
Communication skills
Promoting bank services
Entry level
Office experience
Customer data entry

Full Job Description

Looking for a career where you can make a difference every day?

Dieterich Bank is seeking a Customer Care Representative to join our Corporate Team in Effingham, Illinois. In this role, you will help customers by phone and email, answer questions about banking products and services, provide solutions, and build lasting relationships.

For eight consecutive years, Dieterich Bank has been recognized as one of the Best Places to Work in Illinois. We are a community-focused organization that values work-life balance, teamwork, and professional growth.

What You'll Do:

Answer customer phone calls and emails in a professional and timely manner.
Assist customers with deposit accounts, loans, online banking, mobile banking, and other bank services.
Research and resolve customer questions, concerns, and account-related issues.
Troubleshoot digital banking issues and guide customers through available solutions.
Recommend products and services that meet customer needs.
Collaborate with internal departments to ensure efficient issue resolution.
Maintain accurate records of customer interactions and requests.
Protect customer information and comply with bank policies and regulatory requirements.
Deliver a positive customer experience while supporting customer retention and relationship growth.

Qualifications:

High school diploma or equivalent
Strong communication and customer service skills
Ability to maintain confidentiality
Strong attention to detail and organizational skills
Ability to multitask in a fast-pace environment
Ability to work independently and as part of a team
Basic proficiency with Microsoft Office
1+ years of experience in customer service, banking, retail, administrative, call center, or office environments preferred.

Schedule:

Full-time, 40 hours per week
Typical work hours between 7am and 5pm
Rotating Saturday schedule from 8am to 12pm
Little overtime may be required depending on the workload
Some travel may be required for training and seminars, or other branches on occasion

Benefits & Perks:

Group Health Insurance
Group Dental & Vision Insurance
Life, AD&D & LTD Insurance
401(k) Plan - Employer matching available
Employee Assistance Program
Discretionary Profit Sharing Plan
Discretionary Bonus Plan
Paid Time Off (Holidays, sick time, personal time, and vacation)
8 hours of paid time volunteer with a charity of their choice.

Why Dieterich Bank?

At Dieterich Bank, we are more than a financial institution. We are a team committed to helping customers, businesses, and communities thrive. Apply today and join the Dieterich Bank Green Team.

Dieterich Bank is an EEO/AA/Vet/Disability Employer.

Pay: $19.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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call center representative jobs in effingham, il

Customer Care Representative

Telemarketer - State Farm Agent Team Member

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