SUMMARY: This position is responsible for transportation, set-up, operation and troubleshooting of the surgical equipment and disposables as scheduled and in accordance with Vantage’s contract with the hospital client acting as client liaison between the doctor, hospital client, and home office; and helping the surgical staff in any manner possible to improve efficiencies.
DUTIES AND RESPONSIBILITIES:
· Arrival at scheduled client location the day prior to surgery date for delivery and set up of equipment, ensuring equipment functionality and all products are accurate to client specifications and in required service quantities.
· Arrival at scheduled client location a minimum of 90 minutes prior to surgery on day of surgery for final preparations.
· Operation and troubleshooting of surgical equipment.
· Provide assistance if requested by the client and/or surgeon.
· Monitor assigned schedule daily.
· Respond to work emails and correspondence regularly while on working time.
· Accurate/detailed documentation of products (disposables) used at the client location and accurate return to inventory.
· Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices in the Ophthalmic industry.
· Exhibits a high degree of courtesy, tact, and poise when interacting with patients and other healthcare professionals.
· Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
· Act as Vantage representative when with the client, serving as a customer service agent and acting as liaison between the Client, Sales, Operations, and the home office.
· Ensures all credentialing requirements are updated and compliant at all times.
· Exhibits safe driving practices and maintains excellent driving record.
· Performs other related duties as assigned by management.
QUALIFICATIONS:
· Associates degree or higher in medical/biology or related field preferred
· One to two years related experience or equivalent.
· Basic computer skills with working knowledge of Microsoft Office software programs (Word, Excel, Outlook).
· Excellent customer service skills.
· Excellent mechanical and troubleshooting skills.
· Ability to complete overnight travel 3-4 nights weekly.
· Ability to be empathetic and treat others with dignity.
· Ability to work with a team mindset.
· Commitment to excellence and high standards.
· Excellent written and oral communication skills.
· Strong organizational, problem-solving, and analytical skills.
· Ability to manage priorities and workflow.
· Ability to be prompt for scheduled and re-scheduled workdays.
· Ability to maintain clean driving record.
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
· Acute attention to detail.
· Good judgement with the ability to make timely and sound decisions.
· Ability to understand and follow written and verbal instructions.
· Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
COMPETENCIES:
· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of
others; Works with integrity and ethically; Upholds organizational values.
· Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Work s well in group problem solving situations; Uses reason even when dealing with emotional topics.
· Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
· Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
· Dependability--Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
· Frequently required to stand, walk and sit
· Frequently required to utilize hand and finger dexterity
· Occasionally required to bend, stoop, or kneel
· Frequently required to talk or hear
· Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
· Frequently required to lift/push/carry items up to 50 pounds
· Occasionally exposure to outside weather conditions
· Frequently exposure to bloodborne and airborne pathogens or infectious materials
· Additional remarks regarding work environment Frequently driving short and/or long distances
· Specialized equipment, machines, or vehicles used cataract equipment, cargo vans
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Location:
- Effingham, IL (Preferred)
Willingness to travel:
Work Location: On the road
