Top 596 Solutions manager Jobs in Egg Harbor Township, Nj

Manager - Customer Service
Hard Rock Digital —Atlantic City, NJ
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
Quick Apply
8d
Solutions Manager, AI Team
Spencer's and Spirit Halloween —Egg Harbor Township, NJ
- $135,000 - $160,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Store discount
- AD&D insurance
Electrical Project Manager
Byers Industrial Services —Vineland, NJ
- $115,000 - $150,000 a year
- Full-time
- Construction site
- 5 years
- Project management
- Health insurance
- Dental insurance
Quick Apply
Cultivation Technician
Agri-Kind NJ —Atlantic City, NJ
- From $17 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
CDL-A Regional Company Truck Driver Jobs – NE Routes
EPES Transport System —Atlantic City, NJ
- $1,500 - $1,650 a week
- Full-time
- No touch freight
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Project Manager
Omega High-Impact Print Solutions —Egg Harbor Township, NJ
- $20 - $25 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Field Sales Representative - Leading Hydration Beverage - New Jersey, NJ
Greenhouse Agency —New Jersey
- $55,000 - $65,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d
Salesforce Administrator
CGP&H, LLC —New Jersey
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Salesforce
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
Physical Therapist (PT)
Powerback Rehabilitation —Millville, NJ
- $40 - $53 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Master's degree
- Relocation assistance
- Health insurance
10d
Construction Estimator
Asphalt Paving Systems —Hammonton, NJ
- $135,000 - $150,000 a year
- Online Application
- Heavy lifting
- Construction site
- Mid-level
- Fuel card
- Health insurance
Quick Apply
1d
Outside Sales Agent - Base Pay + Bonuses $100K+
Slice Merchant Services —New Jersey
- $75,000 - $100,000 a year
- Full-time
- Bilingual
- Military
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Per Diem Retail Pharmacist
Cardinal Health —Vineland, NJ
- $56.10 - $80.30 an hour
- PRN
- Management
- Mid-level
- Bachelor's degree
- Paid time off
Project Manager - Residential
Russo Property Management LLC —New Jersey
- $165,000 - $185,000 a year
- Full-time
- Civil engineering
- 7 years
- Construction site
Quick Apply
Carrier Sales Representative
RLS Logistics —Newfield, NJ
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
ASSISTANT CASE MANAGER, DRC
The GEO Group —Pleasantville, NJ
- $18.50 an hour
- Full-time
- Microsoft Word
- Spanish
- Basic math
- Paid training
- Health savings account
Occupational Therapy Assistant (COTA)
Powerback Rehabilitation —Millville, NJ
- $30 - $40 an hour
- Full-time
- Entry level
- Relocation assistance
- Health insurance
12d
Sous Chef
Hard Rock Cafe Atlantic City —Atlantic City, NJ
- $50,000 - $67,500 a year
- Full-time
- Customer service
- 5 years
- Writing skills
Quick Apply
Mainframe Developer/Cobol Developer
Matlen Silver —New Jersey
- Computer Science
- 5 years
- Office
Quick Apply
1d
Door-to-Door Sales Representative
DIRECT SUPPLIES WAREHOUSE —New Jersey
- $60,000 - $61,000 a year
- Full-time
- Mid-level
- Driver's License
- Driving
- Paid training
- Health insurance
Quick Apply
Solartis Architect (FTE / Remote)
NTT DATA Americas, Inc. —New Jersey
- $141,120 - $235,200 a year
- Full-time
- Computer science
- Computer Science
- 8 years
- Health savings account
- AD&D insurance
13d

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solutions manager jobs near egg harbor township, nj

Manager - Customer Service

Hard Rock Digital -
Atlantic City, NJ

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Team development
Casino & gaming industry
Data-driven decision making
Analytics

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

The successful candidate will report to the Director of Customer Experience. You will build a team from the ground up hiring and scaling both Supervisors and Rep level positions. You will drive operational excellence consistently coaching and providing actionable feedback to promote career development while maintaining service KPI’s and customer satisfaction.

What will you do?

Your day-to-day responsibilities will include:

Lead a team of 2-4 call center supervisors responsible for overall production including calls, chats and emails.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
Drive a culture of accountability, continuous improvement, and personal excellence.
Develop and maintain strategy on ensuring customer satisfaction on all service interactions.
Provide team motivation and development to maximize opportunities.
Responsible for the overall performance and productivity of direct reports
Proven ability to meet performance, efficiency, and quality assurance targets.
Monitoring of individual and team results to identify and act on both positive and negative performance.
Provide regular feedback to supervisors regarding performance wins and areas of opportunity.
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Audit quality assurance strategies to ensure the delivery of world-class service.
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching, and career management of call center employees.

What are we looking for?
Required and preferred candidate skills and experience:

Strong experience with the iGaming industry
Be a performance and quality-driven Manager with Sportsbook experience, demonstrating strong leadership, people management and development skills.
Thrive on working in a fast-paced environment, uncovering and eliminating bottlenecks and ensuring that effective processes are in place to provide consistent service quality to our customers.
Need to be comfortable being the central point of contact for issue management, raising to the appropriate functions, communicating effectively to Supervisors allowing them to provide guidance to their teams on actions to take.
Promote a team ethos by conducting regularly scheduled team and one-on-one meetings with your supervisors to address issues and acknowledge success, provide updates regarding performance, and give direction regarding the company and department policies and procedures.
Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department.
Passion for performance management and execution against operational targets.
Proven analytical skills and an understanding of metrics and key performance measurements used to steer the business.
Experience applying tactical and operational thinking, implementing action plans, providing clear direction, and following up on goals.
Using data and insights in customer interactions to come up with actions and solutions to enhance customer experience.
Experience in managing, leading, and developing people, preferably in customer-centric service.
Ability to work a flexible schedule, including day, evening, weekends, and/or holidays
Bachelor’s Degree from a 4-year college or university
Minimum 5 years of experience in managing and leading large teams or groups is required.

What’s in it for you?
We offer our employees more than competitive compensation. Benefits include:

Competitive pay and benefits
Remote working
A startup culture backed by a secure, global brand
Opportunities to influence decision-making for a best-in-class casino brand

Roster of Uniques

We care deeply about every interaction our players have with us. We trust and empower our teams to own and shape the customer experience. Our vision is grounded in fostering a diverse, inclusive workplace where everyone—regardless of background or beliefs—can bring their authentic selves and full range of talent. We celebrate you being you.

Quick Apply

Refine Your Search

solutions manager jobs in egg harbor township, nj

Manager - Customer Service

Solutions Manager, AI Team

Electrical Project Manager

Cultivation Technician

CDL-A Regional Company Truck Driver Jobs – NE Routes

Project Manager

Field Sales Representative - Leading Hydration Beverage - New Jersey, NJ

Salesforce Administrator

Physical Therapist (PT)

Construction Estimator

Outside Sales Agent - Base Pay + Bonuses $100K+

Per Diem Retail Pharmacist

Project Manager - Residential

Carrier Sales Representative

ASSISTANT CASE MANAGER, DRC

Occupational Therapy Assistant (COTA)

Sous Chef

Mainframe Developer/Cobol Developer

Door-to-Door Sales Representative

Solartis Architect (FTE / Remote)

I want to receive the latest job alert for solutions manager in egg harbor township, nj

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