Top 122 Customer service representative Jobs in Eight Mile, Al

Service Center Manager
Hackbarth Delivery Service —Mobile, AL
- $60,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Service Associate
Wawa, Inc. —Mobile, AL
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Call Center Representative
Signius —Mobile, AL
- $17 - $20 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center/Customer Service Rep
Automated Health Systems —Mobile, AL
- $14 - $17 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
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Customer Support Specialist
Signius —Mobile, AL
- $17 - $20 an hour
- Part-time
- Computer literacy
- English
- Windows
Quick Apply
Customer Service Representative (Saraland)
Southern Company —Saraland, AL
- $43,000 - $44,500 a year
- Full-time
- Office
- Analysis skills
- Computer skills
- Health insurance
- Dental insurance
4d
Medical Phone Operator
Cardiology Associates —Mobile, AL
- Full-time
- Computer literacy
- Communication skills
- Cardiology
- Free parking
- AD&D insurance
Quick Apply
Customer Service Representative
The UPS Store 5434 —Saraland, AL
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
Quick Apply
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Mobile, AL
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
9d
Customer Service Representative - Bay Minette, AL
SUPPLYONE INC. —Bay Minette, AL
- $50,000 - $60,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Allison Horner - State Farm Agent —Mobile, AL
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Care Representative
Ontime Service —Daphne, AL
- $16 - $18 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Clerk
Quick Delivery Service —Mobile, AL
- $15 - $16 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
Customer Service Representative
RIVER BANK & TRUST —Mobile, AL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
12d
Customer Service Representative
AMVAC CHEMICAL CORP —Axis, AL
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health savings account
- AD&D insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Mobile, AL
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative
U-Haul —Mobile, AL
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative
Jubilee Pet Hospital —Daphne, AL
- Full-time
- 1 year
- Entry level
BDC Service Representative
Hyundai of Mobile —Mobile, AL
- $12 - $15 an hour
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Paid holidays
- Disability insurance
Quick Apply
Utility Financial Associate / Customer Service Representative
RIVER BANK & TRUST —Mobile, AL
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply

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Service Center Manager

Hackbarth Delivery Service
Mobile, AL

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Microsoft Excel
Transportation management
Bachelor's degree
Communications
Account management
Call center management

Full Job Description

Hackbarth Delivery Service is a growing transportation and logistics company committed to delivering exceptional service and reliable solutions to our customers.

We are seeking an experienced and motivated Service Center Manager to lead service center operations, support operational excellence, and ensure an outstanding customer experience.

Position Summary

The Service Center Manager oversees all service center operations and is responsible for maintaining high standards of quality, responsiveness, and customer satisfaction. This role serves as a key liaison between customers, operations teams, and company leadership to drive communication, accountability, and service performance.

The ideal candidate is a strong leader with experience in transportation and logistics operations, customer service management, and team development.

Essential Duties and Responsibilities

Leadership and Team Management

Lead, supervise, and develop up to ten direct reports to ensure departmental objectives and internal deliverables are achieved.
Establish clear performance expectations and ensure compliance with company policies, procedures, and service standards.
Provide coaching, mentoring, and guidance to employees to promote professional growth, teamwork, and exceptional customer service.
Support employees in resolving complex customer concerns, service issues, and escalated complaints.
Develop training programs and materials to enhance employee knowledge and customer service capabilities.

Service Center Operations

Work collaboratively with the team in answering calls and responding to emails.
Oversee daily service center activities to ensure quality standards, deadlines, and operational goals are consistently met.
Schedule staffing coverage to support inbound call volumes and customer service demands.
Monitor service performance and implement corrective actions to improve operational efficiency and customer satisfaction.
Assist in the development and implementation of departmental policies, procedures, and service standards.

Customer Service and Account Management

Serve as a point of escalation for customer inquiries and service-related concerns.
Respond to customer requests regarding shipment tracking, tracing, and delivery status via phone, email, and other communication channels.
Manage customer accounts by monitoring shipment activity and providing timely updates regarding service performance.
Prepare and distribute standard and ad hoc shipment reports for customers and management review.
Gather and communicate customer feedback to identify opportunities for service enhancements and process improvements.
Ensure customers are connected with the appropriate internal resources to resolve issues efficiently.

Cross-Functional Collaboration

Partner with operations, administration, terminal personnel, District Managers, and Regional Managers to communicate shipment status and resolve service concerns.
Communicate customer requirements, expectations, and service changes to internal stakeholders to support operational success.
Collaborate across departments to improve communication, service delivery, and customer satisfaction.

Systems and Technology

Maintain accurate customer, shipment, and service information within company systems, including AS400 and transportation management software.
Utilize transportation management platforms, including Xcelerator or similar systems, to support daily operations and reporting.
Demonstrate proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.

Qualifications

A bachelor’s degree in business/ Logistics Supply Chain / Management/ Communications is preferred
Minimum of three years of experience in customer service with preference for a Logistics and Transportation Organization.
Extensive knowledge of call center, CRM, AI agents.
Knowledge of and demonstrated experience with dispatch software. Prior use of Xcelerator or similar software package.
Highly organized, detail oriented.
Access to reliable transportation. If driving an automobile while on company business, must possess a valid driver’s license in state of residence and auto insurance. Must be able to pass a background check, MVR and drug screen.
Demonstrated ability to
Work effectively with internal and external individuals, including other professionals in the community.
Work effectively as a member of a team.
Effectively communicate to various internal and external audiences in both person and through various electronic media.
Manage time and work effectively with minimal supervision.
Effectively manage multiple priorities simultaneously.

Schedule requirements:

Monday through Friday with occasional Saturday shifts as needed
Typical Schedule: 6:00am to 3:00pm
Start and end time may vary based on operational business needs

Compensation and Benefits:

Competitive salary commensurate with experience.
$60,000.00 - $70,000.000
Quarterly Bonus Eligible
Health, dental, and vision insurance.
Supplemental insurance options
Retirement plan options.
Paid time off and holidays.
Opportunities for career advancement.
A dynamic and inclusive work environment.

An Equal Opportunity Employer

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Call center management: 2 years (Preferred)
Transportation management: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in eight mile, al

Service Center Manager

Customer Service Associate

Call Center Representative

Call Center/Customer Service Rep

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Medical Phone Operator

Customer Service Representative

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Customer Service Representative - Bay Minette, AL

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Utility Financial Associate / Customer Service Representative

I want to receive the latest job alert for customer service representative in eight mile, al

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