Top 97 Guest service agent Jobs in El Cajon, Ca

Front Desk Agent
Omni Hotels & Resorts —San Diego, CA
- $29.45 an hour
- Full-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
13d
Guest Service Agent
Courtyard by Marriott San Diego Downtown —San Diego, CA
- $20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Embassy Suites San Diego —San Diego, CA
- $24 - $26 an hour
- Part-time
- Military
- Hotel
- Math
- Free parking
- Disability insurance
Quick Apply
5d
Front Desk Agent
Hampton Inn & Homewood Suites Chula Vista —Chula Vista, CA
- $18.00 - $19.50 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Health insurance
- 401(k) matching
12d
Front Desk Agent
Hampton Inn El Cajon —El Cajon, CA
- $18 an hour
- Full-time
- Word processing
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d
Guest Services Agent
Coury Hospitality —San Diego, CA
- $23 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Residence Inn San Diego Poway —San Diego, CA
- $17 - $18 an hour
- Weekends as needed
- Computer literacy
- Residential
- Hotel
- Disability insurance
- Health insurance
Front Desk Agent
SpringHill Suites San Diego Poway —San Diego, CA
- $17 - $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Guest Service Agent
Carte Hotel San Diego Downtown, Curio Collection by Hilton —San Diego, CA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Margaritaville Hotel San Diego Gaslamp Quarter —San Diego, CA
- $25.50 - $26.00 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Front Desk Agent
The Margot Hotel —San Diego, CA
- $23 an hour
- Weekends as needed
- Bilingual
- Hotel
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Front Desk Agent
Courtyard San Diego Rancho Bernardo —San Diego, CA
- $18 - $22 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Front Desk Agent
Courtyard by Marriott Mission Valley/Hotel Circle —San Diego, CA
- $19 an hour
- Part-time
- Microsoft Excel
- Writing skills
- Hotel
- Opportunities for advancement
- Referral program
Quick Apply
Front Office Agent AM/PM
Doubletree by Hilton Hotel Circle —San Diego, CA
- $18.00 - $18.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
Holiday Inn Express & Suites —San Diego, CA
- $18.00 - $18.50 an hour
- Overnight shift
- Hospitality
- Mid-level
- Hotel
Quick Apply
Front Desk Agent
Marriott La Jolla —La Jolla, CA
- $26.50 an hour
- Overtime
- Bilingual
- Computer literacy
- Hotel
- Free parking
- Disability insurance
Quick Apply
21h
Overnight Guest Service Agent - Doubletree by Hilton Hotel - San Diego Mission Valley
Hilton —San Diego, CA
- $23 an hour
- Weekends as needed
- Mid-level
- Hotel
- Accounting
- Free parking
- Health insurance
Front Desk Agent
InterContinental —San Diego, CA
- $26 - $28 an hour
- Night shift
- Computer literacy
- Basic math
- Hotel
Front Desk Agent
Hilton Garden Inn San Diego Rancho Bernardo —San Diego, CA
- $19 - $20 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Guest Service Agent
Pyramid Hotel Group —San Diego, CA
- $21 an hour
- Part-time
- Driver's License
- Ability to stand for extended periods
- Communication skills
- Health insurance
- Paid time off

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Front Desk Agent

Omni Hotels & Resorts -
San Diego, CA

Quick Apply

Job Details

Full-time
$29.45 an hour
13 days ago

Qualifications

Customer communication

Full Job Description

Omni San Diego Hotel at the Ballpark

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match.

Overview:
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Ability to stand for entire shift.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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