SUMMARY: Performs a variety of duties relating to the security of the facility’s buildings and grounds to prevent fire, vandalism, illegal entry, and to assure the personal safety of employees, patients, and visitors, Manages disruptive persons professionally with a minimum use of force, responds to fire/security alarm activations, assumes scene command in emergency situation; observes and reports safety hazards, gives direction and assistance to ECRMC clientele.
ESSENTIAL FUNCTIONS:
1. Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
2. Periodically tours buildings and grounds for security inspections.
3. Reports any unusual conditions or malfunctioning equipment.
4. Contacts unauthorized people for validation of presence, redirects as necessary.
5. Consistently demonstrates high level of professionalism, communication, and compassion with regard to human dignity. Model a high standard of conduct, honesty and integrity in all situations.
6. Detains, restrains, and arrests violators of law, and promptly transfers custody of offenders to law enforcement authorities.
7. Participates in investigations; maintains records and prepares incident reports and other documents pertinent to security activities.
8. Secures patient valuables or lost and found articles; maintains logs of items received.
9. Escorts personnel to and from parking lots or between buildings.
10. Checks the exterior lighting and access routes to the emergency entrance.
11. Controls parking and traffic flow; enforces parking regulations.
12. Maintains physical fitness requirements.
13. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
14. Able to work various shifts throughout the 24-hour day, at any location of the District’s properties or events. Able work beyond scheduled work times in the event of emergency, disaster, or other extenuating circumstance.
OTHER RESPONSIBILITIES:
1. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None. Works as part of a team and is required to work well with partner officers.
KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE REQUIRED:
1. Demonstrates professional behavior through compassionate care, self-control, respect for confidentiality and the establishment of trust in all situations.
2. Adheres to professional standards of behavior and communication in the workplace and actively avoids creating or participating in situations that could be considered harassment or unfair to others.
3. Understands the elements of cultural diversity and applies sensitivity in communicating and working with others.
4. Actively promotes teamwork among co-workers, supervisor and other departments and build productive relationships.
5. Demonstrates cooperation and responsiveness to needs of others.
6. Assists with problem solving and/or staff recommendations by working with task forces, unit committees, PI projects and/or team initiatives.
7. Written and oral communication skills are effective in improving individual and department performance.
8. Communicates clearly; responds promptly, keeps others informed; clarifies misunderstood communications; actively listens and solicits feedback.
9. Keeps current on team and/or job assignments and keeps other team members advised on projects.
10. Encourages cooperation, develops trust and supports teammates.
11. Demonstrates exemplary customer relations; actively promotes improvement to the working environment through conscientious, sensitive treatment of patients, customers, clients, and other team members.
12. Interacts with all customers appropriately; follows through on requests, concerns or complaints. Practices service recovery.
13. Performs duties in a professional manner, provides guidance to less experienced staff.
14. Identifies potential conflicts of interest and seeks guidance for clarification and/or resolution.
15. Identifies potential compliance issues and reports through supervisor or hotline for resolution.
16. Active and productive participant in quality improvement activities of department and/or hospital.
17. Maintains a dedication to excellence. Meets quality standards for job. Work is accurate and complete. Attends and participates in departmental in-services.
18. Attends educational classes provided by the hospital to improve job performance, learn new skills, information systems, equipment and technology.
19. Pursues certifications from professional organizations to remain current within scope of practice, and attain professional benchmark as described in job description.
20. Attends hospital training, in and outside the organization, and applies knowledge to the job responsibilities on various regulatory and accreditation topics including compliance, HIPAA (Health Insurance Portability and Accountability Act), patient rights, documentation and others.
21. Consistently presents a neat and clean appearance in accordance with hospital grooming standards.
22. Maintains and exhibits positive behavior, interaction and responses even under difficult conditions.
23. Is accountable for your actions and decisions.
24. Is a good steward of organizational resources.
LICENSES AND CERTIFICATIONS REQUIRED:
1. Current Security Guard Permit issued by the State of California.
2. Current American Heart Association CPR card.
AGE OF POPULATION SERVED:
All Newborn Infant/Pediatric Adolescent Adult Geriatric No Patient Care
