Top 1 Guest service agent Jobs in El Dorado, Ar

Front Desk Agent/Breakfast Attendant
ELDOARK LODGING COMPANY COMFORT INN AND SUITES, EL DORADO, AR —El Dorado, AR
- From $11 an hour
- Part-time
- Accounting
- In-person
- Entry level
- Free parking
- Employee discount
Quick Apply
10d

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Front Desk Agent/Breakfast Attendant

ELDOARK LODGING COMPANY COMFORT INN AND SUITES, EL DORADO, AR
El Dorado, AR

Quick Apply

Job Details

Part-time | Full-time
From $11 an hour
10 days ago

Benefits

Free parking
Employee discount

Qualifications

Customer relationship building
Phone communication
Hotel emergency procedures
Telephone systems
Multi-line phone systems
Hotel safety procedures
Office phone management

Full Job Description

Job Summary

Join our vibrant team as a Front Desk Agent (NIGHT SHIFT) and Breakfast Attendant, where your energy and hospitality skills will create memorable experiences for our guests! In this dynamic role, you will be the first point of contact, providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a warm, welcoming atmosphere during breakfast hours. Your multitasking abilities and attention to detail will help maintain smooth operations at the front desk while delivering top-tier guest relations. This paid position offers an exciting opportunity to develop your hospitality management skills in a lively hotel environment.

Duties

Greet guests warmly upon arrival, assist with check-in and check-out procedures using property management systems (PMS) .
Manage multi-line phone systems, handle reservation inquiries, and provide accurate information about hotel amenities and services
Coordinate guest requests efficiently, resolve issues promptly, and ensure customer satisfaction through excellent service delivery
Oversee breakfast service by setting up the dining area, replenishing food items, maintaining cleanliness, and ensuring a pleasant dining experience for all guests
Maintain accurate records of guest information, reservations, and billing details while adhering to hotel policies and procedures
Enforce hotel emergency procedures when necessary, ensuring guest safety at all times
Assist with night audit processes when scheduled, reconciling accounts and preparing reports to ensure financial accuracy

Requirements

Proven experience in hospitality management or front desk operations within hotels or resorts
Strong customer service skills with the ability to problem-solve effectively and communicate clearly in person and over the phone
Bilingual or multilingual abilities are highly desirable to serve diverse guest populations better
Familiarity with property management systems (PMS) is preferred.
Knowledge of hotel emergency procedures and guest relations best practices is essential
Excellent phone etiquette and experience handling multi-line phone systems are required
Previous resort or hotel experience is a plus; hospitality reservation systems expertise is advantageous
Ability to work flexible hours including mornings, evenings, weekends, and holidays as needed

Join us in creating welcoming environments where guests feel valued from the moment they arrive! Your enthusiasm for hospitality combined with your dedication to exceptional service will make a real difference every day.

Pay: From $11.00 per hour

Benefits:

Employee discount
Free parking

Work Location: In person

Quick Apply

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