Top 8444 Customer experience manager Jobs in El Monte, Ca

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Permanent Supportive Housing Property Manager floating
Trillium Property Management —Whittier, CA
- $24 - $27 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
7d
Community Manager - LAVP
Aperto Property Management, Inc —La Puente, CA
- $30 - $33 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Community Manager
RHP Properties —El Monte, CA
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
On-Site Property Manager
Hacienda Mobile Home Park —Whittier, CA
- $20 - $23 an hour
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
- Mileage reimbursement
- Health insurance
Quick Apply
4d
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Supervisor, Inventory Control - FT Days
PIH HEALTH —Whittier, CA
- $33.00 - $49.94 an hour
- Full-time
- Urgent Care
- Mid-level
- High school diploma or GED
Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
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Center Manager III
Citizens Business Bank —Monrovia, CA
- $127,475 - $184,838 a year
- Full-time
- Management
- Office
- Senior level
Supervisor, Food Services - Evenings
City of Hope —Duarte, CA
- $33.80 - $34.78 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
Customer Care Workforce Manager
Super Care LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
4h
Wholesale Customer Service Lead
Brio Water Technology, Inc. —City of Industry, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Front Office Manager
AltaMed Health Services Corporation —West Covina, CA
- $92,123.20 - $110,547.84 a year
- Full-time
- Background check
- Spanish
- 5 years
- 403(b) matching
- Paid holidays
Customer Care Training Manager
Super Care LLC —City of Industry, CA
- $69,680 - $113,568 a year
- Full-time
- Background check
- Google Workspace
- 3 years
- Paid training
- Dental insurance
Quick Apply
4h
General Manager
EōS Fitness —West Covina, CA
- $75,000 - $90,001 a year
- Full-time
- Background check
- Computer literacy
- Writing skills
- Paid holidays
- Dental insurance
Quick Apply
Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Manager, Merchandise Execution
Macy’s —Montebello, CA
- $61,930 - $103,070 a year
- Weekends as needed
- Heavy lifting
- Writing skills
- Merchandising
- Store discount
- Paid holidays
5d
Area Leader
EL Pollo Loco —Alhambra, CA
- $95,000 - $105,000 a year
- Weekends as needed
- Sales
- Bachelor of Science
- High school diploma or GED
- Fuel card
- AD&D insurance
Quick Apply

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customer experience manager jobs near el monte, ca

Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

Quick Apply

Job Details

Full-time
$70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in el monte, ca

Customer Service Operations Supervisor

Permanent Supportive Housing Property Manager floating

Community Manager - LAVP

Community Manager

On-Site Property Manager

Customer Experience Manager

Manager, Customer Experience

Manager, Guest Care (Contact Center)

Supervisor, Inventory Control - FT Days

Customer Experience Communications Manager

Center Manager III

Supervisor, Food Services - Evenings

Customer Care Workforce Manager

Wholesale Customer Service Lead

Front Office Manager

Customer Care Training Manager

General Manager

Customer Success Manager

Manager, Merchandise Execution

Area Leader

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