OPEN & PROMOTIONAL EXAMINATION - ONE YEAR PROBATIONARY PERIOD
Under general supervision, this mid-management classification exercises independent judgement while providing highly skilled administrative support to executive level staff and serves as office manager.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
Plans, schedules, and organizes meetings.
Makes and organizes travel accommodations.
Manages the front counter and reception areas; staffs the front counter.
Ensures that departmental management is ready for meetings by maintaining a calendar of appointments, travel itineraries and coordinating related arrangements.
Supports special events by managing attendee information and other coordination details.
Ensures that office mail is opened, sorted, and distributed in a timely manner.
Prepares materials for mailing.
Compiles and copies information and distributes finished material by mail, e-mail, or by inter-office delivery.
Interacts with the public in person, over the telephone or via email;
Receives visitors and calls for information requests and directs to the appropriate person or department.
Provides routine information, and records messages;
Processes appropriate correspondence accordingly.
Answers routine and complex inquiries for department management.
Obtains information on behalf of department management and prioritizes incoming communications to ensure awareness of key matters.
Researches and prepares information, prepares letters, memos, reports, proclamations, commendations, minutes, forms, lists or other written materials.
Maintains automated or manual tracking systems and follow-up records to ensure timely and appropriate action.
Maintains reference lists such as mailing lists, telephone numbers or records.
Explains and interprets departmental policies, procedures and regulations to the public ensuring the appropriate distribution and release of information designated as confidential.
Independently responds to correspondence and inquiries.
Proofreads and edits various materials and correspondence to ensure proper grammar, spelling, punctuation, format, and completeness, as well as accuracy and compliance with policies and regulations.
Processes confidential documents, including performance evaluations and other personnel-related transactions.
May review, process or approve purchase orders, contracts, invoices, and other financial related transactions.
Supervises, trains, and evaluates staff and recommends appropriate personnel action.
Drives on City business as necessary.
Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
When Assigned to the City Manager’s Office:
Serves as staff support to the City Council and City Manager.
Provides administrative assistance to the City Council, and City Manager.
Plans, schedules, and organizes meetings for members of the City Council, and City Manager.
Plans, schedules, and organizes travel accommodations for members of the City Council, and City Manager.
May coordinate and maintain the City's master calendar.
Coordinates meetings and related details on behalf of the City Council with external agencies.
Prepares proclamations, commendations, and other documents.
Manages memberships to professional organizations or associations for members of the City Council, and City Manager.
May serve as Secretary to certain Boards or Commissions.
Assists with coordinating Management Team Meetings.
An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Experience
Five years of experience providing administrative support to multiple executives/managers in an organization.
Education/Training
An Associate’s Degree in Public Administration, Business Administration or a related field.
Highly Desirable
Experience in a public agency.
Bilingual abilities in languages spoken in the community.
Transportation
Valid Class C California driver's license is required.
Knowledge, Skills & Abilities
Knowledge of:
Exceptional customer service practices.
Applicable computer software programs, including Microsoft Office.
Basic mathematical operations such as addition, subtraction, multiplication, and division.
City and Departmental policies and procedures.
English grammar usage, spelling, punctuation, and business vocabulary.
Office procedures and the operation of standard office equipment.
Public meeting notice posting requirements in compliance with the Brown Act.
Skill in:
Exceptional organizational, communication, and planning skills across multiple projects and tasks.
High degree of attention to detail.
Handling and prioritizing multiple tasks and projects with competing deadlines.
Organizing the work of other staff, setting priorities, meeting critical deadlines, and following up on assignments.
Dealing effectively with persons of various social, cultural, economic, and educational backgrounds, using tact and discretion.
Effective oral and written communications.
Interpersonal interactions with individuals at all levels.
Making independent judgments and decisions based upon standard policy or procedure.
Organizing and prioritizing assignments.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams, WebEx, Zoom or similar video conferencing tools.
Ability to:
Provide exceptional customer service to all employees and vendors.
Develop necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.
Display professionalism, emotional maturity and use diplomacy in working relationships.
Establish and maintain effective working relationships with key stakeholders such as City staff, government officials, community groups and the public.
Effectively communicate with the public regarding City and Department policies, procedures, and requirements.
Effectively supervise and train staff.
Establish and maintain a filing system.
Foster a teamwork environment.
Manage assignments against tight timeframes and prioritize among competing needs and opportunities in a fast-paced environment.
Model and practice the highest standards of ethical conduct.
Review and evaluate employees' job performance and effectively recommend appropriate personnel action.
Use sound judgment, including a high level of discretion when handling confidential materials.
Work independently with frequent interruptions and changing or competing deadlines.
Other Characteristics
Willingness to:
Assume responsibility for maintaining a safe working environment.
Work overtime as requested or required.
Work a flexible schedule, including weekends (Saturday and Sunday) and evenings.
Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).
Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy.
EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the written examination.
WRITTEN EXAM: (Weight of 25%) To evaluate the applicant's ability to be successful in this position. The exam will be relevant to the duties of this position.
ORAL INTERVIEW: (Weight of 100%) To evaluate the applicants' experience, education, and personal fitness for the position.
Candidates must pass each exam component with a minimum score of 70% in order to be placed on the eligible list.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.
