Top 193 Shift leader Jobs in El Paso, Tx

Customer Service Team Lead
Humane Society of El Paso, Inc. —El Paso, TX
- $10 - $12 an hour
- Full-time
- Microsoft Word
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
1d
Shift Manager 12242
WENJAI Restaurant Group LLC —El Paso, TX
- From $12 an hour
- Full-time
- Background check
- 18 years or older
- Inventory control
- Paid training
- Health insurance
Quick Apply
Shift Manager 13415
WENJAI Restaurant Group LLC —El Paso, TX
- From $12 an hour
- Full-time
- Background check
- 18 years or older
- Inventory control
- Paid training
- Health insurance
Quick Apply
Shift Leader
Insomnia Cookies —El Paso, TX
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
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Shift Leader
Einstein Bros. Bagels —El Paso, TX
- $10.00 - $10.50 an hour
- 8 hour shift
- Bakery
- Quick service & fast food restaurant
- Food service
Quick Apply
Team Lead - PCD 2nd Shift
Eaton —El Paso, TX
- $23.92 an hour
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
- Retirement plan
1d
Shift Lead (EveryDay Weed)
Vireo Health of Rocky Mountain LLC —Sunland Park, NM
- From $17 an hour
- Weekends as needed
- Basic math
- High school diploma or GED
- 21 years or older
- Health savings account
- Disability insurance
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1d
Shift Leader/Capitain
Entrecote & Co —El Paso, TX
- $1,000 - $1,800 a week
- Part-time
- Restaurant management
- Driver's License
- Recruiting
- Employee discount
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Shift Leader
1211 - Dave's Hot Chicken Eastlake E509 —El Paso, TX
- $18 - $21 an hour
- Weekends as needed
- 18 years or older
- English
- High school diploma or GED
Quick Apply
Shift Leader
1790 - Carl's Jr —El Paso, TX
- Full-time
- Bilingual
- 18 years or older
- Sales
Quick Apply
2d
Shift Leader
Dunkin' | ZJ Group —El Paso, TX
- From $13 an hour
- Part-time
- Quick service & fast food restaurant
- Training & development
- Guest services
- Employee discount
Quick Apply
Shift Leader / 12920 Edgemere Blvd
Dairy Queen #44918 —El Paso, TX
- $12 - $15 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Quick service & fast food restaurant
Quick Apply
Shift Leader
2556 - Carl's Jr —El Paso, TX
- Full-time
- Bilingual
- 18 years or older
- Sales
Quick Apply
2d
Shift Leader
Wingstop —El Paso, TX
- 18 years or older
- Mid-level
- Leadership
Quick Apply
Shift Manager I 1
HMSHost by Avolta —El Paso, TX
- $16.76 - $19.48 an hour
- Rotating shift
- Mid-level
- Supervising experience
- Team management
- Opportunities for advancement
Shift Supervisor
PLS —El Paso, TX
- Weekends as needed
- Hospitality
- Mid-level
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Shift Leader - new store location
Dunkin' | ZJ Group —El Paso, TX
- From $13 an hour
- Part-time
- Quick service & fast food restaurant
- Training & development
- Retail management
- Employee discount
Quick Apply
Shift Leader
2636 - Carl's Jr —El Paso, TX
- Full-time
- Bilingual
- 18 years or older
- Sales
Quick Apply
Shift Leader
1552 - Carl's Jr —El Paso, TX
- Full-time
- Bilingual
- 18 years or older
- Sales
Quick Apply
Shift Leader
1382 - Carl's Jr —El Paso, TX
- Full-time
- Bilingual
- 18 years or older
- Sales
Quick Apply

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Customer Service Team Lead

Humane Society of El Paso, Inc. -
El Paso, TX

Quick Apply

Job Details

Full-time
$10 - $12 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Microsoft Word
Spanish
Staff supervision
Cash amount verification
Financial transaction processing
Managing teams in a customer support role
English
High school diploma or GED
Driver's License
Decision making
Time management

Full Job Description

Job Overview

Job Title: Customer Service Team Leader

Department: Customer Service

Classification: Full-Time, Hourly

Reports To: Administration Manager

Position Summary: The Customer Service Team Leader is responsible for supporting the daily operations of the Customer Service Department while providing exceptional service to customers, adopters, volunteers, and staff. This position serves as the lead point of contact for Customer Service Associates, assists with training and coaching team members, monitors department workflow, and helps ensure compliance with organizational policies and procedures. The Team Leader helps maintain efficient front desk operations, cash handling procedures, scheduling, and customer satisfaction.

Duties and Responsibilities:

· Provides day-to-day guidance, support, and direction to Customer Service Associates.

· Assists with onboarding, training, and mentoring new Customer Service Associates and volunteers.

· Monitors staff performance and provides coaching to ensure excellent customer service standards.

· Assists management with employee evaluations and performance improvement initiatives.

· Addresses customer concerns and assists in resolving escalated customer service issues.

· Ensure departmental policies, procedures, and safety standards are consistently followed.

· Communicate operational updates and organizational information to team members.

· Assists with maintaining adequate staffing coverage and shift assignments.

· Performs Daily Cash Clearing (DCC) procedures by reconciling daily transactions and accurately entering into QuickBooks to ensure complete and accurate financial records.

· Ensures accuracy and accountability in all cash handling, credit card transactions, and donations.

· Investigates and report cash discrepancies to management.

· Assists with preparing bank deposits and maintaining accurate financial documentation.

· Assists with preparing and maintaining departmental schedules, monitors attendance, and reports attendance concerns to management.

· Ability to remain calm, professional, and compassionate during emotionally charged situations involving animal surrender, euthanasia requests, and customer complaints.

· Monitors inventory and places orders for office supplies, rabies vaccination certificates/books, as needed to ensure uninterrupted departmental operations.

· Prepares and sends weekly acknowledgment letters for memorial and honorary donations, ensuring donors are recognized in a timely, accurate, and professional manner.

· Ability to exercise sound judgment and maintain confidentiality.

· Strong conflict resolution and de-escalation skills.

· Strong organizational and time management skills.

Qualifications

Required Qualifications

High School Diploma or GED required.
Minimum of two years of customer service experience.
Bilingual English/Spanish required.
Valid Texas Driver's License and proof of automobile liability insurance required.
Previous supervisory, lead, or team leadership experience required.
Experience in handling cash transactions and balancing cash drawers required.

Knowledge, Skills, and Abilities

· Skill in customer service and dealing with a variety of people.

· Skill and ability to use a computer and work in a windows environment; able to use Microsoft Excel and Word.

· Ability to read and understand English

· Ability to work with animals, disinfectants and cleaning supplies.

· Ability to work in a fast-paced environment.

· Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence.

· Able to perform some physical work such as scrubbing, mopping, lifting 50 lbs. (with assistance), walking and standing for up to 8 hours a day.

· A sincere interest in the mission of the HSEP and desire to help the organization succeed.

Working Conditions

Work is performed in an animal shelter setting with the potential for exposure to high noise levels, zoonotic disease, animal bites and scratches. Work is performed indoors and outdoors with exposure to cleaning agents in the kennel area. Frequent walking, standing, bending, and stooping are required for up to 8 hours per day to perform essential job functions. Regular lifting of up to 50 lbs. with reasonable accommodation is required.

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related duties required by their supervisor and/or other management staff. This document does not create an employment contract implied or otherwise, other than an “at will” relationship.

Pay: $10.00 - $12.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

shift leader jobs in el paso, tx

Customer Service Team Lead

Shift Manager 12242

Shift Manager 13415

Shift Leader

Shift Leader

Team Lead - PCD 2nd Shift

Shift Lead (EveryDay Weed)

Shift Leader/Capitain

Shift Leader

Shift Leader

Shift Leader

Shift Leader / 12920 Edgemere Blvd

Shift Leader

Shift Leader

Shift Manager I 1

Shift Supervisor

Shift Leader - new store location

Shift Leader

Shift Leader

Shift Leader

I want to receive the latest job alert for shift leader in el paso, tx

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