Top 21 Sr analyst Jobs in El Paso, Tx

Sr Analyst
HCLTech —El Paso, TX
- $82,000 a year
- Mid-level
11d
Senior Analyst
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Mid-level
1d
Sr. Marketing Data Analyst
University of Texas at El Paso —El Paso, TX
- Weekends as needed
- Master's degree
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Disability insurance
Senior Technical Support Analyst
MVT Services —El Paso, TX
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Trade Analyst, Senior
Buckland —El Paso, TX
- Full-time
- Microsoft Office
- High school diploma or GED
- Bachelor's degree
Quick Apply
Senior Quality Assurance Analyst
Higginbotham —United States
- Remote
- Microsoft Outlook
- Computer Science
- 5 years
- Wellness program
- Paid holidays
11h

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Senior Analyst
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
Performs professional level analysis and control functions in area of assignment.
1d
Sr Analyst
HCLTech —El Paso, TX
To provide support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket…
From $82,000 a year
11d

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Sr. Financial Analyst
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Worthington Steel’s expertise in carbon flat-roll steel processing, electrical steel laminations and tailor welded solutions are driving steel toward a more…
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Automation of clients’ existing reports including data integration, and front-end report design. 2 – 3 years in digital or marketing analytics role with hands-…

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sr analyst jobs near el paso, tx

Sr Analyst

HCLTech -
El Paso, TX

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Job Details

$82,000 a year
11 days ago

Qualifications

Employee onboarding
Knowledge management
Records maintenance
Network troubleshooting
Email customer support
Technical support via phone
Service scheduling
Client inquiry handling
Regulatory compliance
Performance Reporting
Purchase order management
Mid-level
Incident Escalation
Financial issue resolution
Team training
Hardware support
Compliance documentation
Invoice reconciliation
Customer service knowledge base
Management reporting
Billing issue inquiries
Order issue resolution
Invoice exception handling
Online help documentation
Technical support via email
Cross-functional collaboration
Ad-hoc reporting
Invoice dispute resolution
Accounting support
Cross-functional communication

Full Job Description

El Paso, Texas
Job Summary

To independently troubleshoot/resolve assigned tickets and provide support in adherence to agreed SLA and quality standards of the company.

General Technical Support
Provide first-line technical support to customers via phone, email, and remote tools.
Troubleshoot and resolve software, ordering, and invoicing issues.
Document all customer interactions and technical steps in the ticketing system.
Collaborate with cross-functional teams to escalate and resolve complex issues.
Maintain up-to-date knowledge of company products, services, and support protocols.
Participate in ongoing training and professional development activities.
Ensure compliance with company policies and industry regulations.
Contribute to knowledge base articles and internal documentation.
Support onboarding and training of new team members as needed.
340B Program Support, 340B Order Link Portal
Create and manage purchase orders within the 340B Order Link Portal.
Oversee and execute auto order scheduling for 340B program participants.
Maintain accurate and timely records of all 340B-related transactions.
Contract Pharmacy Partner Support
Provide support to contract pharmacy partners, including troubleshooting and resolving portal or order issues.
Maintain and provide purchase order history for contract pharmacy partners.
Serve as a point of contact for contract pharmacy inquiries and escalations.
340B Program Maintenance
Perform ongoing maintenance of the 340B program, including updates to participant information, eligibility, and compliance documentation.
Monitor program performance and proactively address potential issues.
Self-Service Tools & Reporting
Guide customers and partners in the use of self-service tools for order management, reporting, and troubleshooting.
Generate and distribute regular and ad-hoc reports related to 340B program activity, compliance, and financials.
Invoicing
Prepare, review, and process invoices related to 340B program transactions.
Collaborate with finance and accounting teams to ensure accurate and timely billing.
Address and resolve invoicing discrepancies or customer inquiries.
Key Responsibilities

1. To provide support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.

Maximum Salary (US): 82000
Minimum Salary (US): 54000
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sr analyst jobs in el paso, tx

Sr Analyst

Senior Analyst

Sr. Marketing Data Analyst

Senior Technical Support Analyst

Trade Analyst, Senior

Senior Quality Assurance Analyst

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