Provides professional level knowledge, advice, and coaching to students and prospective students regarding the institutional student admissions process for online bachelors, masters, doctoral and certificate programs.
Interprets rules, regulations, procedures and policies to students and outside agencies.
Answers questions in person, via email, faxes and over the telephone regarding program information, admissions requirement and process.
Disseminates information to prospective students and other interested persons regarding programs, enrollment requirements, policies and procedures. This involves understanding and being literate in all program aspects of over twelve programs, both undergraduate and graduate.
Makes decisions requiring initiative and judgment in responding to individual student needs; uses discretion in finding solutions, and works independently on significant matter.
Tracks student progress in recruitment pipeline and monitors students’ academic information and curricula.
Maintains and records admission information and any communication to student into database.
Oversees the application process from receipt of application to admitted.
Review student transcripts for eligibility to online programs. Requires an understanding of all aspects related to transcript evaluation, admissions standards and criteria and its legislating policies.
Compares and contrasts the student’s transcript to online program course carousel and develops personalized advising scripts related to the student’s progression through the program.
Creates and executes communication plan to prospective students; sends correspondence. This communication plan includes every aspect related to admissions and program information. Requires the ability to understand an abundance of program and university information.
Assist in the planning of recruitment events. In addition, participates and manages various local recruitment events throughout the year.
Composes, prepares, proofreads email communication, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
Works closely with the department administrative staff to analyze enrollment trends and assigned recruitment and retention goals. This includes ensuring that key performance indicators are being met and adjusting accordingly. This may include working with staff to develop webinars and other alternative means of meeting program recruitment goals.
Develops appropriate strategies, assess effectiveness and adjust strategies as necessary.
Utilizes database tools to efficiently track each interaction and the progress of all assigned leads.
Achieves daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by department policies.
Communicates industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.
Actively participates with preparation in weekly meeting rhythms to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
Conducts a self-audit to ensure efficiency and consistency of database.
Implements an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
Maintains a minimum standard database audit of scores.
Ensures customer satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives.
Assist with the coordination and occasional supervision of the recruitment unit, including oversight of assigned staff when requested by the center supervisor.
Develops and nurtures relationship with students, faculty, staff and other community members.
Serves as liaison to several University departments or administrative areas.
Maintains a high degree of confidentiality on all of the sensitive information this position is privy to.
Works in collaboration with department administrative staff, program directors, academic advisors, and other campus officials.
Knowledge of all Microsoft Office software.
Comply with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities No supervisory responsibilities.
