Deputy Director of Operations - Federal Civilian
The Deputy Director of Operations is a key operational leadership role responsible for supporting the Director of Operations in the oversight, execution, and continuous improvement of federally contracted healthcare operations. This position assists with the planning, implementation, monitoring, and day-to-day execution of medical services across government and civilian contract environments.
The Deputy Director supports operational performance, contract compliance, quality assurance, team coordination, and issue resolution to ensure programs are delivered efficiently, consistently, and in alignment with organizational, customer, contractual, and regulatory expectations. This role serves as an operational partner to the Director of Operations, helping translate strategic priorities into executable plans, monitor program performance, identify risks, and support timely follow-through across internal teams, external partners, and customer stakeholders.
The Deputy Director is expected to be highly responsive, organized, professionally credible, and capable of building trusted relationships in dynamic, high-visibility environments. While the Director maintains primary strategic accountability and senior-level customer interface responsibilities, the Deputy Director provides hands-on operational support, maintains visibility into program execution, and helps ensure continuity, accountability, and operational excellence across assigned areas.
The Deputy Director serves as the operational integrator for the Federal Civilian Program Portfolio, coordinating clinical leaders, nursing leaders, logistics, administrative support, and quality functions to ensure disciplined, compliant, and reliable execution of daily operations. This role builds and maintains the systems, processes, and internal controls that enable the Director’s intent to be executed consistently across the PMO and site teams.
Pay: Starting at $140,000
Operational Leadership and Execution
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Support the Director of Operations in the oversight of medical operations, including mobilization, steady-state performance, transition activities, and demobilization.
- Assist in assessing operational environments, identifying gaps, and supporting stabilization and improvement efforts.
- Coordinate the execution of operational plans, timelines, deliverables, and performance metrics.
- Monitor daily and recurring operational activities to ensure continuity of care, service delivery, and mission alignment.
- Maintain operational oversight across all administrative, clinical, and nursing leaders to ensure coordinated execution of daily medical operations.
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Lead the daily operational rhythm, ensuring timely reporting, issue resolution, and cross-functional coordination across clinical, nursing, logistics, administrative, and quality teams.
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Help ensure timely communication and escalation of operational issues, risks, and barriers to the Director and appropriate leadership.
- Support the implementation of process improvements to increase efficiency, consistency, and accountability across programs.
- Build and maintain operational systems, workflows, and internal controls that support consistent, auditable, and contract-aligned execution across all PMO functions.
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Maintain situational awareness of assigned programs and provide operational
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updates, summaries, and recommendations as needed.
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Serve as the operational integrator for the Federal Civilian Programs, ensuring alignment between clinical leaders, nursing leaders, logistics, administrative support, and quality teams.
Strategic Support
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Assist the Director in translating organizational and program-level priorities into actionable operational plans.
- Support implementation of medical services strategies aligned with customer requirements and organizational goals.
- Track progress against key performance indicators, operational objectives, and performance targets.
- Partner with operational and clinical leaders to support adoption of new programs, processes, technologies, and service delivery improvements.
- Provide feedback and operational insight to support planning, forecasting, and continuous improvement efforts.
- Help identify emerging operational trends, recurring challenges, and opportunities for improved service delivery.
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Ensure strategic priorities are operationalized through disciplined systems, processes, and internal controls that support consistent execution across all PMO functions.
Contract Support and Performance Monitoring
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Support the Director in monitoring medical services contracts to ensure adherence to contractual requirements, service expectations, and regulatory obligations.
- Assist with coordination across internal departments to support successful contract execution.
- Track contract deliverables, reporting requirements, service-level expectations, and operational milestones.
- Help identify potential contract risks, performance gaps, and compliance concerns, escalating issues appropriately.
- Support preparation for customer meetings, contract reviews, performance discussions, and operational briefings.
- Assist with documentation, follow-up, and action tracking related to contract performance, customer requests, and corrective action items.
- Support operational input for contract modifications, growth opportunities, recompete efforts, and customer engagement activities as directed.
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Standardize reporting and documentation processes to ensure contract deliverables, evidence packages, and operational outputs are complete, accurate, and audit-ready.
Risk Management, Compliance, and Quality Assurance
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Support compliance with federal, state, local, contractual, and program-specific requirements.
- Assist in monitoring operational risk areas and supporting risk mitigation efforts across assigned programs.
- Coordinate with quality, compliance, clinical, and operational teams to support continuous improvement activities.
- Assist with quality assurance monitoring, data collection, reporting, and follow-up.
- Support audit readiness efforts, corrective action tracking, and compliance documentation.
- Coordinate audit readiness activities across clinical leaders, nursing leaders, logistics, and administrative teams, ensuring documentation, evidence, and corrective actions are complete and verifiable.
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Develop and maintain internal controls that support compliance with IHSC expectations, NDS standards, contract requirements, and quality assurance frameworks.
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Help identify recurring quality or performance concerns and assist in coordinating root-cause analysis and corrective action plans.
- Standardize reporting and evidence collection processes to ensure inspection readiness and sustained compliance.
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Escalate significant compliance, quality, safety, or operational risks to the Director and appropriate leadership.
Government and Customer Relations Support
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Support the Director in maintaining positive and professional relationships with government customers, prime contractor partners, and other external stakeholders.
- Assist with preparation and coordination of required reports, data submissions, customer updates, and operational documentation.
- Serve as a secondary or delegated operational point of contact for assigned matters, as directed by the Director.
- Serve as delegated authority for operational matters when the Director is unavailable, ensuring continuity of leadership, decision-making, and operational oversight.
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Help ensure customer requests, concerns, and follow-up items are addressed in a timely and professional manner.
- Maintain awareness of applicable customer expectations, regulatory requirements, and policy changes that may impact operations.
- Support leadership presence and responsiveness during customer-facing activities, site visits, meetings, and operational reviews.
Team Coordination and Management Support
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Support, coach, and guide operational teams in alignment with the Director’s expectations and organizational standards.
- Help reinforce clear roles, responsibilities, communication pathways, and performance expectations across assigned teams.
- Promote a collaborative, accountable, and service-oriented team culture.
- Assist with onboarding, training coordination, leadership engagement, and professional development efforts.
- Support routine check-ins, site engagement, and follow-up with program leaders and operational staff.
- Help identify staffing, communication, training, or performance concerns and escalate appropriately.
- Reinforce consistency, responsiveness, and accountability across programs and support functions.
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Coordinate and integrate clinical leaders, nursing leaders, logistics, quality, and administrative support teams to ensure unified operational performance.
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Provide day-to-day guidance to PMO leaders to ensure alignment with Director intent and operational priorities.
Financial and Resource Support
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Assist the Director and finance partners with monitoring operational spending, budget performance, and resource utilization.
- Support review of financial reports, variance information, and operational data to identify trends or concerns.
- Help coordinate information needed for forecasts, business cases, staffing plans, and program expansion discussions.
- Support cost-conscious decision-making while maintaining focus on service quality and contract requirements.
- Assist in ensuring operational activities align with organizational financial policies, approval processes, and reporting expectations.
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Integrate administrative workflows, supply chain logistics, inventory control, and operational support functions to ensure seamless program execution and compliance with regulated service delivery requirements.
Auditing and Corrective Action Support
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Support internal audit activities related to medical operations, contract requirements, compliance, and service delivery.
- Assist with coordinating audit schedules, documentation requests, site readiness, and follow-up activities.
- Track audit findings, corrective action plans, assigned owners, and completion timelines.
- Partner with operational, clinical, quality, compliance, and corporate support teams to help close identified gaps.
- Maintain organized documentation to support transparency, accountability, and audit readiness.
- Provide updates to the Director regarding audit status, risks, and outstanding corrective actions.
Compliance Program Support
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Assist in implementing and maintaining compliance processes for medical services operations.
- Support adherence to healthcare regulations, licensing, accreditation, privacy, safety, and contract-specific requirements.
- Help coordinate compliance training, education, communication, and documentation for operational and administrative staff.
- Monitor compliance-related activities and assist with follow-up on identified concerns.
- Support investigation, documentation, and corrective action efforts related to compliance incidents, as directed.
- Escalate compliance risks or recurring concerns to the Director, compliance leadership, and other appropriate stakeholders.
- Bachelor’s degree in healthcare administration, Business Administration, Public Administration, or a related field required.
- Master’s degree preferred.
- 6–8 years of progressive operational leadership experience in healthcare operations, government contracting, federal programs, or a related environment preferred.
- Experience supporting federally contracted healthcare operations, medical services delivery, or complex multi-site programs strongly preferred.
- Demonstrated experience working with cross-functional teams, contract requirements, operational reporting, performance metrics, and customer-facing environments.
- Prior experience supporting USG contracts, prime contractor relationships, or regulated healthcare environments preferred.
- Working knowledge of federal healthcare operations, contract compliance, quality assurance, and regulated service delivery environments.
- Experience supporting programs involving IHSC or similar federal healthcare entities preferred.
- Familiarity with detention healthcare, austere healthcare, public health, or large-scale medical operations preferred.
- Experience supporting operational readiness, audits, corrective action plans, and customer reporting preferred.
- Ability to operate effectively in high-pressure, fast-moving, and highly visible environments.
- Demonstrated ability to coordinate and integrate multidisciplinary teams, including clinical leaders, nursing leaders, logistics, quality, and administrative support, to ensure unified operational execution.
- Strong operational planning, coordination, and follow-through skills.
- Highly responsive, organized, and able to manage competing priorities with urgency and professionalism.
- Strong customer service, interpersonal, and relationship-building skills.
- Ability to communicate effectively with internal teams, program leadership, customers, and external partners.
- Skilled in gathering information, summarizing complex issues, and preparing clear operational updates.
- Ability to analyze performance data, management reports, contract status information, and financial trends to identify concerns or opportunities.
- Strong problem-solving skills with the ability to support practical, timely, and collaborative solutions.
- Ability to remain calm, professional, and solutions-focused in high-pressure operational environments.
- Strong attention to detail and ability to track deliverables, action items, deadlines, and follow-up activities.
- Demonstrated ability to support change management, process improvement, and operational consistency.
- Ability to travel to program locations and maintain leadership presence as needed.
- Must be available and responsive to support customer and operational needs, including urgent situations
- Demonstrated ability to lead and coordinate complex healthcare operations across clinical leaders, nursing leaders, logistics, administrative, and quality functions.
- Strong capability in building operational systems, processes, and internal controls that support compliance, audit readiness, and regulated service delivery.
- Proven ability to integrate multidisciplinary teams and reinforce communication pathways, operational discipline, and team accountability.
This position may have direct or indirect supervisory responsibilities depending on program structure and organizational needs. The Deputy Director may provide day-to-day guidance, coordination, and operational support to site-level leaders, program managers, corporate support staff, or other team members aligned to assigned programs. As the division grows, supervisory responsibilities may expand in coordination with the Director of Operations
- Position is fulltime, onsite in El Paso, Texas and will include a schedule over both Saturday and Sunday. Sample schedule is Thursday – Monday.
- Work is generally performed in an indoor office space with proper lighting and a climate-controlled setting.
- Travel to onsite program locations, including austere or field-based environments, may be required.
- Travel may be required for operational oversight, training, customer engagement, audit readiness, leadership support, and program performance monitoring.
- Must be able to work in a fast-paced, deadline-driven environment with competing priorities and evolving operational needs.
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Able to bend, stand, walk, and sit for extended periods of time.
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Work may require some physical exertion, including long periods of standing or walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities.
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Able to reach to retrieve documents and materials.
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Able to carry materials and/or file boxes up to 20 pounds.
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Able to travel to various locations as required.
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [email protected].
