Top 2 Costumer service Jobs in El Paso, Tx

Costumer Care Coordinator
Distro —El Paso, TX
- $45,000 - $50,000 a year
- Full-time
- Entry level
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Costumer Care Coordinator

Distro -
El Paso, TX

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year

Qualifications

Live chat
Debt collection phone call
Customer records maintenance
Managing customer accounts
Customer relationship building
Client onboarding
Email customer support
Account maintenance
Phone communication
Account troubleshooting
Greeting customers
Post-sales issue resolution
Financial issue resolution
Managing clients in a customer support role
Customer payment reminders
Client retention
Customer engagement
Billing issue inquiries
Handling account queries
Customer interaction during outreach
Sales follow-up
Entry level
Bill payment support
Client interaction via phone calls
Customer data entry

Full Job Description

Position Summary
The Customer Care Coordinator primary responsibility is to ensure an excellent customer experience for all stages of the customer's life cycle. Priorities will include smooth onboarding, timely delivery, and courteous support throughout the customer lifecycle resulting in increased customer satisfaction, loyalty, and retention. The Customer Care Coordinator helps our company live up to our promise of an excellent customer experience as heard from our customers when they say.
REPONSIBLITIES: Deliver world-class customer care to Enterprise customers across multiple regions. Build sustainable relationships with customer accounts through open & interactive communication. Handle incoming calls, emails & chat from customers asking for help with their account, services, or other requests of Conterra. Make outbound calls to customers to welcome them as new customers, inform them of changes at Conterra, or to follow-up on a customer request. Take ownership of the customer's problem and be their single point of contact. Professional communication with internal and external customers. Assist customers with billing inquiries related to billing statements, charges, and online portal. Update customer billing information – billing address, payment methods, and contact information. Process payments over the phone, email, and chat. Address cancellation inquiries regarding account closure, contract terms, and cancellation fees. Coordinate, gather and submit complete order packages from Sales Team to Service Delivery.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Costumer Care Coordinator

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