Bilingual Customer Service & Outreach Support Assistant
Everyone Connected
Pay: $12.00 per hour plus commission
Payment Schedule: Weekly direct deposit every Friday
Schedule: Weekend availability is required
Language Requirement: Bilingual in English and Spanish
Work Location: In person
Who We Are
At Everyone Connected, our mission is to help close the digital divide by making reliable home internet more accessible and affordable.
We assist low-income individuals, families, seniors, and people participating in qualifying assistance programs with applying for low-cost internet services offered by participating internet providers. Depending on the provider and available program, customers may qualify without upfront activation charges, installation fees, equipment costs, deposits, or other unexpected initial expenses.
Our work goes beyond completing applications. We guide customers through the entire process—from determining eligibility and submitting documentation to scheduling installation, tracking equipment, and resolving service concerns.
Our goal is simple: provide real help to real people and make the process of getting connected easier, clearer, and more supportive.
About the Position
Everyone Connected is seeking a dependable, compassionate, and tech-savvy Bilingual Customer Service and Outreach Support Assistant to join our team.
This position is ideal for someone who enjoys helping people, solving problems, staying organized, and communicating with customers in both English and Spanish. You will support customers who are applying for low-cost internet services and help them understand each step of the application, approval, installation, and activation process.
You will also provide administrative support to our outreach and sales teams. This includes helping new agents complete onboarding requirements, organizing customer information, following up on pending applications, tracking equipment orders, and assisting with general office responsibilities.
This is not a traditional high-pressure sales position. Although the role includes commission opportunities, the primary responsibility is to provide excellent customer service and ensure that customers receive accurate, respectful, and patient assistance.
Key ResponsibilitiesCustomer Application Assistance
- Help customers complete applications for available low-cost internet programs.
- Review customer information and documentation for completeness and accuracy.
- Explain qualification requirements in a clear and respectful manner.
- Assist customers who may not be comfortable using computers, email, online forms, or digital documents.
- Follow up with customers when additional information or documentation is needed.
- Protect customer information and maintain confidentiality at all times.
Installation and Appointment Support
- Schedule installation appointments with internet service providers or installation technicians.
- Confirm appointment dates, arrival windows, addresses, and customer contact information.
- Follow up with customers before and after installation appointments.
- Help customers understand what to expect during the installation process.
- Assist with rescheduling missed or canceled appointments.
- Track customers from application submission through successful installation and activation.
Customer Service and Problem Resolution
- Answer customer questions by phone, email, text, or in person.
- Help customers understand the status of their application or service order.
- Assist with basic billing, installation, equipment, or service-related concerns.
- Communicate with internet providers or internal team members when additional support is required.
- Document customer interactions, follow-up needs, and account updates accurately.
- Remain calm, patient, and professional when assisting frustrated or confused customers.
- Make sure customers receive timely updates and do not feel forgotten during the process.
Equipment and Shipment Coordination
- Order approved equipment when necessary.
- Track equipment shipments and delivery status.
- Notify customers or team members when equipment has shipped or arrived.
- Help resolve delayed, missing, returned, or incorrectly delivered equipment.
- Maintain accurate equipment and shipment records.
- Coordinate equipment distribution or customer pickup when applicable.
Administrative Responsibilities
- Respond to customer and business emails professionally.
- Enter and update information in the company’s customer management system.
- Review pending accounts and identify applications that require follow-up.
- Organize digital documents, customer records, and internal files.
- Prepare basic reports regarding applications, installations, equipment, or customer follow-ups.
- Assist with general office duties and special projects as assigned.
- Help maintain a clean, organized, and professional work environment.
What We Are Looking For
We are looking for someone who is responsible, organized, patient, and genuinely interested in helping others. The right candidate should be comfortable working with customers from different backgrounds, including individuals who may need additional assistance understanding technology, documents, or application requirements.
Required Qualifications
- Bilingual in English and Spanish.
- Strong verbal and written communication skills in both languages.
- Comfortable using computers, smartphones, email, online forms, and web-based systems.
- Able to learn new software and company procedures.
- Strong attention to detail and accuracy.
- Able to manage multiple customers, applications, and follow-up tasks at the same time.
- Dependable, punctual, and consistent.
- Patient and professional when assisting customers.
- Able to work independently while also contributing to a team.
- Must be available to work Saturdays and Sundays.
- Must have reliable transportation and be able to commute to and from the job site.
- Must be comfortable working in an in-person customer service environment.
Preferred Qualifications
- Previous customer service, administrative, call center, telecommunications, or office experience.
- Experience assisting customers with applications or documentation.
- Experience working with internet service providers or utility services.
- Familiarity with customer relationship management systems, online portals, spreadsheets, or order-tracking systems.
- Experience working with low-income communities, seniors, families, or community assistance organizations.
- Previous experience supporting sales or outreach representatives.
Previous industry experience is helpful, but it is not required. Training will be provided to candidates who demonstrate reliability, professionalism, a willingness to learn, and a sincere desire to help customers.
Schedule and Availability
Weekend availability is an essential requirement for this position. Candidates must be able to work both Saturday and Sunday as part of their regular schedule.
The position may also require flexibility during busy application periods, installation schedules, community outreach events, or customer follow-up periods. Exact hours and weekly scheduling will be discussed during the interview process.
Compensation and Benefits
- $12.00 per hour base pay
- Additional commission opportunities
- Weekly pay through direct deposit every Friday
- Training and ongoing support
- Supportive and team-oriented work environment
- Flexible and family-friendly company culture
- Opportunities to take on additional responsibilities
- Opportunities for professional growth and advancement
- Meaningful work that directly supports individuals and families in the community
Why Join Everyone Connected?
At Everyone Connected, we believe internet access is an important part of everyday life. It allows people to apply for jobs, complete schoolwork, attend virtual appointments, communicate with family, and access essential information and services.
The people we assist may feel overwhelmed by online applications, documentation requirements, installation appointments, or service-provider procedures. Your role is to make that experience less stressful and more manageable.
You will not simply be answering calls or entering information. You will be helping customers overcome barriers, understand their options, and stay connected throughout the process.
We’re Not Just Selling—We’re Helping
This position is about more than completing applications or earning commissions. It is about educating customers, answering questions honestly, following through on commitments, and helping individuals and families access affordable internet service.
We are looking for someone who understands that good customer service requires patience, empathy, accuracy, and accountability. Every customer deserves to feel respected and supported, regardless of their age, income, background, or comfort level with technology.
Pay: $12.00 - $40.00 per hour
Shift:
Work Location: In person
