Top 5 Senior customer service representative Jobs in El Paso, Tx

Senior Customer Service Rep
HCLTech —El Paso, TX
- On call
- Mid-level
- Mentoring
- Communication skills
9d
Sr. Workforce Planning Specialist
ADP —El Paso, TX
- $18.56 - $34.66 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Wellness program
- Disability insurance
Care Advocate (Onsite) – El Paso, TX
Sagility —El Paso, TX
- $16 - $18 an hour
- Experience working with individuals with disabilities
- HIPAA
- High school diploma or GED

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Sr. Workforce Planning Specialist
ADP —El Paso, TX
Bachelor’s degree in Business, Finance, Statistics, or related field (or equivalent experience). This role uses forecasting data, business trends, and workforce…
$18.56 - $34.66 an hour

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Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
7d

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Senior Customer Service Rep

HCLTech -
El Paso, TX

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Job Details

9 days ago

Qualifications

Optimizing workflow processes
Performance improvement leadership
Team member evaluation
Phone communication
Coaching
Customer satisfaction tracking
Performance feedback (performance evaluation method)
Mid-level
Incident Escalation
Team development
Team training
Customer engagement
Mentoring
Communication skills
Client interaction via phone calls

Full Job Description

El Paso, Texas
Job Summary
Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated issues. This position is crucial for maintaining high levels of customer satisfaction and Net Promoter Score (NPS) while also contributing to team development through training and mentorship. The role emphasizes a service mindset and continuous process improvements, ensuring effective and quality customer interactions.
Key Responsibilities
1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues Using Effective Communication And Problem-Solving Skills.
2. Follow Escalation Procedures For Issues Beyond Individual Control, Ensuring A High First-Call Resolution Rate And Effective Customer Support.
3. Monitor And Ensure The Quality Of Customer Interactions, Providing Constructive Feedback And Coaching To Team Members To Enhance Their Performance.
4. Assist In Training New Team Members And Offer Ongoing Support And Mentorship, Fostering A Collaborative And Growth-Oriented Team Environment.
5. Lead Initiatives Focused On Enhancing Call Handling Processes And Improving Overall Customer Service Efficiency, Contributing To Better Customer Experiences.
Skill Requirements
1. Proficiency In Customer Service Principles And Practices, Demonstrating A Strong Service Mindset.
2. Excellent Verbal And Written Communication Skills, Ensuring Effective Interaction With Customers And Team Members.
3. Ability To Analyze Customer Issues And Provide Resolutions, Showcasing Problem-Solving Capabilities.
4. Familiarity With Performance Metrics And Slas, Contributing To Project Outcomes And Maintaining Quality Standards.
5. Strong Adherence To Company Policies And Guidelines, Including Confidentiality And Ethical Conduct.

Other Requirements
1. Optional But Valuable Certifications In Customer Service Excellence Or Related Fields
Maximum Salary (US): 31200
Minimum Salary (US): 29120
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senior customer service representative jobs in el paso, tx

Senior Customer Service Rep

Sr. Workforce Planning Specialist

Care Advocate (Onsite) – El Paso, TX

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