Top 12 helpdesk technician Jobs in el paso tx

Tier 1 Help Desk Technician
SteerBridge —El Paso, TX
- $17.00 - $17.50 an hour
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
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IT Technician / IT Specialist
LEH. Homes —El Paso, TX
- From $37,000 a year
- Full-time
- Mid-level
- Analysis skills
- Communication skills
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Helpdesk Technician (MSP)
Makios Technology —El Paso, TX
- $15 - $17 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Associate's degree
- Health savings account
- Health insurance
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Service Desk Supervisor
CORPORATE - MOUNT FRANKLIN FOODS LLC —El Paso, TX
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —El Paso, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Service Desk Supervisor
CORPORATE - MOUNT FRANKLIN FOODS LLC —El Paso, TX
Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user…
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Field Support Technician
TKC Holdings —Columbus, OH
Equipment includes networking components, kiosks in use by the public, staff and inmates, and vending machines (mechanical and IT related work).
$55,000 - $65,000 a year
12d
Desktop Support Engineer (Dispatch /Part-Time) Columbus, – Ohio
Axiom Technologies —Columbus, OH
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,…
2d

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helpdesk technician jobs near el paso tx

Tier 1 Help Desk Technician

SteerBridge
El Paso, TX

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Job Details

$17.00 - $17.50 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Live chat
Email customer support
Texting/chatbox tools
Technical support via email
Client interaction via phone calls

Full Job Description

SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

In partnership with General Dynamics Information Technology (GDIT), SteerBridge is supporting

the Department of Veterans Affairs (VA) in its commitment to creating an interactive experience

for its technology users that is easy, pleasant, effective, and personalized. As part of this

commitment, the VA is seeking to improve its efficiency and effectiveness of interactions by

transitioning Tier-1, Enterprise Service Desk (ESD) Services to the team at GDIT. The scope of

the ESD is to provide support to all End Users and VA designated executives / VIP End Users,

on a 24x7x365 basis.

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents,

problems, requests, change and service requests for end-users are received, monitored, tracked,

and worked to resolution, or handed over to other resolving stakeholders/parties as required.

Benefits

Health insurance
Dental insurance
Vision insurance
Life Insurance
401(k) Retirement Plan with matching
Paid Time Off
Paid Federal Holidays

Required Skills and Qualifications

Must be a US Citizen.
Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable.
Must be a resident of Kentucky, Louisianna, or Texas.
Must be to work from local GDIT office as required.
Must be eligible and able to obtain a Public Trust Clearance (i.e., pass a federal background check).
Must possess multi-channel skill sets: phone, email, text, and chat.
Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate.
Must be skilled in providing courteous, customer-friendly, high-quality service.

DESIRED QUALIFICATIONS

1+ year Help Desk work experience.
Experience with ServiceNow ticketing system.
Previous experience working on civilian federal government agency contract(s).

RESPONSIBILITIES

Task and responsibilities in this role include, but are not limited to the following:
Handle incoming contacts via electronic media such as: Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions, Self-service web portal
Act as the single interface and Single Point of Contact (SPOC) for all communications with
and between end-users and resolver groups regarding all incidents and tickets.
Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups.
Provide end-to-end ownership of all tickets, including logging, categorizing, prioritizing, and recording resolutions.
Provide timely response to all tickets based on priority and impact.
Communicate status of incidents to end-users as status changes.
Transfer the incident to the appropriate work queue as required.
Immediately perform a warm transfer to the appropriate application resolver group for applications issues.
Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR’s based on priority.
Communicate status of SRs to end-users as status changes.
Transfer the SR to the appropriate resolver group as required.
Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs.
Escalate urgent, business critical, and VIP (if option exercised) SRs according to established procedures.

SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

If you would like information about how your application is processed, please contact us.

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helpdesk technician jobs in el paso tx

Tier 1 Help Desk Technician

IT Technician / IT Specialist

Helpdesk Technician (MSP)

Service Desk Supervisor

Now Hiring IT and Telecom Field Technicians

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