Top 13 Helpdesk technician Jobs in El Paso Tx

IT Tier I Support Technician
Wilson & Company, Inc., Engineers & Architects —El Paso, TX
- $23.75 - $27.50 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
3d
Tier 1 Help Desk Technician - El Paso TX
SteerBridge —El Paso, TX
- $16.00 - $16.50 an hour
- Full-time
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Dental insurance
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IT Technician / IT Specialist
LEH. Homes —El Paso, TX
- From $37,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
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10d
Helpdesk Technician (MSP)
Makios Technology —El Paso, TX
- $15 - $17 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Associate's degree
- Health savings account
- Health insurance
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Technical Support Representative-Onsite
Intelogix —El Paso, TX
- $16 an hour
- Weekends as needed
- Background check
- Computer literacy
- Residential
- Paid training
- Health insurance
10d
IT Field Support Technician - El paso
CEC FACILITIES LLC —El Paso, TX
- 8 hour shift
- Clean driving record
- Computer Science
- Construction site
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —El Paso, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Field Service Technician - 4x10 - Lubbock, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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IT Helpdesk Technician
Providencia —El Paso, TX
- Weekends as needed
- Pass drug screening
- Mid-level
- Windows
Quick Apply
5d

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Full-Time IT Support Specialist - El Paso
General Dynamics Information Technology —El Paso, TX
Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information.
$22.97 - $31.07 an hour
Information Technology Specialist
GCX Healthcare Solutions —El Paso, TX
Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards/mice, printers on user's premises,…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$23 - $25 an hour
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11d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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IT Tier I Support Technician

Wilson & Company, Inc., Engineers & Architects -
El Paso, TX

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Job Details

Full-time
$23.75 - $27.50 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Endpoint Security
Mapping using GIS
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
Procedural guides
Technical documentation
Software deployment
Equipment troubleshooting
Operating system updates
Incident Escalation
Printer (troubleshooting support)
Software installation
Microsoft Office
IT infrastructure
Patch management
Internal employee customer service
Cloud-based systems
Email configuration (technical support)
Cloud service support
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
Mobile device management
GIS software

Full Job Description

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving.

The desired candidate has hands-on experience with Windows 11, PC imaging and deployment using Microsoft Intune, and troubleshooting issues related to desktops, LAN/WAN connectivity (TCP/IP), and Active Directory. This position requires 2–5 years of relevant experience.

Requirements

2–5 years supporting Windows desktop operating systems, Office 365, and Teams
Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking
Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail)
Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support
Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV
Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets)
Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar)
Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs
Basic cybersecurity awareness (phishing identification, endpoint protection alerts)
Strong documentation habits — accurate ticket logging and contribution to knowledge base/SOPs
Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off)
Excellent problem-solving, analytical, and communication skills (written and verbal)
Strong customer service orientation in a user-facing, deadline-driven environment
Hands-on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after-hours/on-call work
Occasional travel to other offices required
Ability to work independently or on a team, adapting quickly as business needs change
Highly motivated, with interest in career growth through company training

Annual Salary Range: $23.75 - $27.50 (Depending on Experience)

Please note that Wilson & Company is not currently sponsoring applicants for work visas.

About Us:

For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States, we bring people together to practice their craft, create value, and accomplish great things.

Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.

At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values—discipline, intensity, collaboration, shared ownership, and solutions—we create genuine experiences and lasting connections for our clients, employees, and communities.

We support our employees’ success and well-being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans. We are proud to be an EEO employer and maintain a drug-free workplace, conducting pre-employment background checks.

Join us and be part of a culture committed to helping you achieve personal and professional success.

Quick Apply

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helpdesk technician jobs in el paso tx

IT Tier I Support Technician

Tier 1 Help Desk Technician - El Paso TX

IT Technician / IT Specialist

Helpdesk Technician (MSP)

Technical Support Representative-Onsite

IT Field Support Technician - El paso

Now Hiring IT and Telecom Field Technicians

Field Service Technician - 4x10 - Lubbock, TX

IT Helpdesk Technician

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