OVERVIEW OF POSITION:
Investment Manager over 200, also known as a Property Manager, is responsible for effectively managing and coordinating all persons, activities, and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner, and in a manner consistent with Integrity Asset Management’s standards and expectations for a property that has over 200 units. Responsibilities include but are not limited to the following:
VALUES
We expect that all new Team Members follow Integrity’s vision for creating great living experiences. These values are: Safety Basics: Practice safe behavior in everything I do. Take action to always put safety first. Speak up to ensure the safety of others. Courtesy Basics: Project a positive image and energy. I am courteous and respectful to Team Members, Residents and Guests. Go above and beyond to exceed Resident and Guests expectations. Show-Ready Basics: Ensure my area is Show-Ready at all times. Ensure I and my Team Members are Show-Ready at all times. Efficiency Basics: Perform my role efficiently so Residents and Guests get the most out of their experience. Team Member Basics: I am key to Integrity’s success. By believing in the vision and demonstrating the values consistently, I create great living experiences which achieve the desired business result.
ORGANIZATIONAL RESULTS
Oversees, manages and motivates property managers and staffs in charge of daily operations. Demonstrates commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines. Makes decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures. Schedules coverage at properties when staff members are out for the day. Reports weekly to upper management on issues pertinent to assets. Performs and/or assist with special projects as needed by upper level management. Hires, trains, develops and supervises on-site staff. Provides staff with adequate tools to do their jobs, including coordinating and conducting initial and ongoing training. Ensures that the property is properly staffed at all times. Is accountable for overall profitability of the property by closely monitoring property’s financial performance (including income, NOI, expenses and collections) and ensuring that legal/regulatory provisions, lender requirements, budgetary goals, and ownership objectives are met. Develops business plan, annual budgets, long-range capital improvement plans, and staffing plans for the property to be presented to upper management for approval. Analyzes financial statements and makes necessary operating adjustments/recommendations to improve the revenue stream and cost efficiencies. Anticipates and corrects financial performance problems. Works closely with the Accounting Department to analyze and resolve financial questions; prepares written corrective action plans when appropriate. Ensures that all rents are collected when due and posted in a timely manner. Ensures that all bank deposits are made immediately and deposits are reported to corporate on a daily basis. Ensures that move-outs are conducted timely and collection efforts are made to ensure residents clear ledger prior to move-out. Ensures that capital items are completed as needed within budgeted parameters in a timely manner. Reviews monthly financial statements and ensure that all necessary measures are in place to achieve or improve upon the stated goals. Reviews Delinquency, Occupancy and Property Inspection Reports in order to make necessary decisions for the property. Discusses traffic reports and ensuing advertising recommendations with upper management.
Analyzes current advertising against the market conditions along with the Traffic Reports. Reviews market surveys and adjust rent schedules as necessary. Performs evictions, utility cut-off and landlord liens as required on delinquent rents. Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Approves and submits all invoices to corporate for payment. Responsible for the maintaining, safeguarding and reconciliation of petty cash assigned. Physically walks and inspects property on a regular basis and ensures the condition of vacant apartments. Responsible for ensuring that ready product is available at all times for viewing by prospective residents by directing maintenance madeready staff to prepare units. Responds to resident inquiries, compliments and criticisms in a timely and constructive manner. Responds to corporate, owner, and lender requests in a professional and timely manner.
PERSONAL INTERACTION
Keeps appropriate people informed of department and/or project status; actively listens to understand different viewpoints; encourages open expression of ideas and opinions; clearly expresses ideas and information in both oral and written form. Communicates well with co-workers, residents, vendors, property level staff, and corporate officers. Maintains positive customer service attitude. Makes periodic inspections with residents of move in/move outs. Reviews all notices to vacate to determine the cause of the move-out. Works well with others to accomplish team objectives; objectively promotes team members’ skills and abilities; shows respect for team members and their ideas and is sensitive to cultural differences; expresses own ideas and opinions clearly and professionally; effectively builds relationships. Creates and communicates high expectations for staff and hold staff accountable for results. Is persistent and resourceful in analyzing and solving problems to achieve targeted results; contributes high quality ideas and successful solutions; meets deadlines and thoroughly completes the job. Reports all liability, property incidents and worker’s compensation claims to corporate office immediately and follows all the reporting guideline to ensure paperwork is completed and submitted timely.
PERSONAL RESPONSIBILITY
Adheres to Integrity’s ethical standards; actions consistently match words; builds trust; treats people fairly; follows through on commitments. Maintains regular attendance to successfully perform the duties of the position in a productive and efficient manner; arrives at the beginning of each work period fully prepared to begin the duties on time. Keeps up to date on business and job-related knowledge and skills by presenting regular training sessions to assigned staff at least every six-months; seeks to broaden perspective beyond immediate job; pursues continuous learning and self-development. Upon achieving certifications, maintains active membership in professional organization as applicable. Demonstrates understanding of systems and possesses skills necessary to perform duties satisfactorily on a daily basis; applies technical and business knowledge. Identifies and promotes good management practices by analyzing performance. Ensures that the Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, LIHTC, bond or HUD guidelines are being followed at all times by on-site staff (where applicable). Ensures the accurate and timely submission of all compliance reports (where applicable). Provides direction to on-site staff in personnel matters and in following company policies. Ensures on-site knowledge of resident-landlord laws. Demonstrated capacity to solve personnel and resident conflicts in an efficient and equitable manner. Accepts responsibility for own performance; anticipates, identifies, and works effectively to remove performance barriers; works toward results and successfully achieves goals; takes on challenging assignments; exercise responsibilities as a faithful steward of the position with which he/she has been entrusted. Identifies skills and abilities of subordinates and cultivates their professional growth; uses training and job assignments to facilitate learning; provides appropriate recognition and rewards; provides constructive performance feedback through coaching and timely performance review; motivates team and builds commitment. Meets with staff frequently to give direction and provide mentoring and support. Delegates responsibilities effectively and professionally. Discusses performance issues with staff regularly, prepare annual performance evaluations for staff on a timely basis, and review and approve performance evaluations written by staff. Provides direction to on-site staff in personnel matters and in following company policies.
OTHER DUTIES
Sets specific performance management goals to directly benefit the property being managed. Other duties as assigned by executive management.
REPORTS TO
Regional Property Manager
TRAVEL REQUIREMENTS
Position travels to/from corporate on a regular basis; may need to travel to vendor locations to pick up needed supplies. Must have valid driver’s license and current auto insurance to operate any vehicle on site not limited to own vehicles and/or golf carts.
SPECIAL SKILLS
Must be organized with attention to detail and accuracy. Must possess good communication skills both oral and written and be proficient at problem solving. Must be able to work well under pressure and use discretion while maintaining customer confidentiality. Bilingual in Spanish is preferable.
EDUCATION AND EXPERIENCE
A High School diploma or GED, and three (3) years property management experience and one (1) year of experience as a manager.
PHYSICAL REQUIREMENTS
Standing and walking or sitting alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet and 40% sitting at desk. Frequent need to perform activities related to inspecting and presenting the property. Lifting and carrying of weights under 50 lbs.
CERTIFICATES ENCOURAGED BUT NOT REQUIRED:
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National Apartment Leasing Professional (NALP)
- Certified Apartment Property Supervisor (CAPS)
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Certified Apartment Manager (CAM)
