Position Summary: Responsible for performing all domestic household duties, ensuring that the residence is maintained to the highest aesthetic standard, while maintaining owner privacy. Oversees the work and prioritization of supporting housekeepers to ensure all team tasks are completed in a timely fashion. Provides support to the principals as needed.
Position Responsibilities:
- Performs museum-quality cleaning with proficiency in special surfaces (wood, glass, leather, furniture, antiques, priceless art, marble, silver, brass, etc.)
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Provide direct supervision, guidance, and mentorship to the Housekeeper, including conducting weekly check-ins, establishing performance expectations, delivering ongoing coaching and feedback, and leading annual performance reviews.
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Meticulous organization of personal products, household items, and belongings throughout the house as per instructions
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Coordinate housekeeping schedule in order to minimize impact to the owners
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Provides service and supports culinary and event staff for special events, formal dining, holidays, and family gatherings
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Anticipate and recognize the needs of the house and owners with little guidance and oversight
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Conduct frequent reviews of the physical surroundings to ensure quality issues are identified
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Establish and support processes to maintain the home to the highest aesthetic and performance standards; work with team members to create and update documentation, checklists, and standard operating procedures
- Collaborates with team members to procure appropriate inventory and maintains proper levels of required supplies
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Makes recommendations to improve and upgrade the level of detail, service, and operational sophistication
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Contributes to budget preparation and cost management
Participates in cross-functional teams, meetings, and activities to promote operational excellence
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Essential skills and experience:
- High school diploma plus 5 years’ experience working in a similar role in high end residential properties; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position
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Exceptional interpersonal and communication skills; both verbal and written
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Maintains a positive attitude
- Flexibility and willing to work extended hours and weekends as needed, flexibility in traveling between properties as requested
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Proven leadership and people management experience
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Demonstrated delegation, prioritization, and organizational skills
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Excellent knowledge of general office procedures; as well as intermediate knowledge of smartphone and computer skills
- Keen attention to detail, honesty, adaptability, and dependability
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Ability to maintain a high level of strict confidentiality and professionalism
Valued but not required skills and experience:
Specialized training or experience working with high-end finishes and priceless art
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Physical demands: Basic standing, walking, kneeling, climbing stairs, frequent bending, reaching, twisting, turning, pushing and pulling. Occasional lifting of heavy items.
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Work environment: Home setting. Noise level usually moderate.
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Travel: Driving of personal vehicle required to various locations. Some local and US travel may be required.
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General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies.
All statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of this role.
WHO ARE YOU
You are a dependable, capable professional who takes genuine pride in delivering excellent work. You are organized, steady, and comfortable owning your responsibilities, yet you value teamwork and communicate well with people at every level. You appreciate structure and high standards while also being adaptable when priorities shift.
You notice details follow through, and view giving and receiving feedback as a natural part of continuous improvement. You manage multiple priorities with calm judgment, know when to lead and when to collaborate, and bring a solutions-focused mindset to everything you do.
Your background likely includes luxury hospitality, private estates, or other environments where discretion, consistency, and elevated service matter. You are ready for a role where your professionalism and high standards are genuinely valued.
WHO ARE WE
We are a private property management company committed to delivering exceptional service through thoughtful operations, strong standards, and highly capable teams. We work in environments where attention to detail matters, expectations are high, and quality is non-negotiable.
Our culture is grounded in respect, accountability and clear communication. We invest in developing our people, create space for growth, and value long-term trusted relationships. Our work moves quickly but is purposeful, well supported, and rooted in a shared commitment to excellence.
WHY DFI
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Professional team-oriented workplace
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Competitive salary and performance-based bonus
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100 percent employer-paid medical, dental, and vision insurance for employees and dependents with participation in our Wellness Incentive Program
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401 k with employer match
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Generous vacation and personal time off
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Charitable donation matching
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Ongoing training and development opportunities
Programs that promote balanced, sustainable work habits
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DFI is an Equal Opportunity Employer.
We prohibit discrimination and harassment of any kind and are committed to providing our employees with a work environment free of such behavior.
We make all employment decisions based on business needs, job requirements, and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by applicable laws or regulations in the locations where we operate.
This is a drug-free workplace. All candidates must complete a background check and drug test before employment.
