Top 18 Software support analyst Jobs in El Segundo, Ca

Endpoint Support Analyst
UCLA —Los Angeles, CA
- $31.39 - $50.52 an hour
- Full-time
- Hybrid work
- Background check
- Computer Science
- Inventory management
13d
IT Support Analyst
Neros Technologies —Torrance, CA
- $80,000 - $100,000 a year
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
12d
Temporary IT Service Support Analyst
Fenwick & West LLP —Santa Monica, CA
- $76,000 - $107,500 a year
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Flexible spending account
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Los Angeles, CA
- $80,000 - $90,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Technical Support Analyst I AgilLink
City National Bank —El Segundo, CA
- $28.58 - $45.66 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Technical Support Analyst
Journal Technologies —Los Angeles, CA
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
IT Desktop Support Analyst
Premiere Digital Services —Los Angeles, CA
- $30 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
System Analyst I
Primex Clinical Laboratories Inc —Los Angeles, CA
- $22 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- HIPAA
Quick Apply
Support Desk Analyst
Nscale —Los Angeles, CA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
13d
IT SUPPORT ANALYST
Union Rescue Mission —Los Angeles, CA
- $23 - $27 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
PC Desktop Support Analyst I (on-site)
AHMC Healthcare —Alhambra, CA
- $25.44 - $31.83 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
County of Los Angeles —Los Angeles, CA
- $6,400.36 - $8,624.64 a month
- Online Application
- Mid-level
IT Support Analyst
Aurora World, Inc. —Pico Rivera, CA
- $28 - $34 an hour
- Full-time
- Google Workspace
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Regional IT Support Analyst - Greater Los Angeles Basin
Telecare Corporation —Long Beach, CA
- $88,090.33 - $108,823.48 a year
- Overnight shift
- Computer Science
- 5 years
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply

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Manpower Engineering —Los Angeles, CA
Establish and implement operational workflows for new fleet launch sites, including repair scheduling, parts procurement, and hardware/software handoffs.
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Technical Support Specialist II
Los Angeles Times —El Segundo, CA
The Specialist provides timely technical assistance, troubleshoots hardware and software issues, manages user accounts, enables access, and supports the…
$34.62 - $37.50 an hour

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Operations Support Analyst
AgreeYa Solutions —Westerville, OH
Monitor IT systems (servers, databases, applications, and cloud environments) through dashboards and alerts. Escalate issues to senior analysts or specialized…
Quick Apply
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IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
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software support analyst jobs near el segundo, ca

Endpoint Support Analyst

UCLA -
Los Angeles, CA

Apply Now

Job Details

Full-time
$31.39 - $50.52 an hour
13 days ago

Qualifications

Performance monitoring
Endpoint Security
Customer communication
Mobile device support
Tooling
Software deployment
iOS
Employee relationship building
Windows
Customer support ticket management
Mobile device management
macOS
System deployment
Desktop administration
Ticketing system technical support

Full Job Description

Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Customer Success acts as the “front door” for ITS, providing tiered support to handle most common IT user needs including software, endpoint, and access inquiries. This team provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Customer Success enables service excellence and a spirit of continuous improvement by monitoring key performance factors such as customer satisfaction and customer service and implementing process improvements. The Endpoint Solutions team enables operational excellence by focusing on elevating the performance of customer support to campus-customers. The team plans, designs, configures, and troubleshoots endpoint devices including desktops, laptops, mobile phones, and other network-connected devices. The team enables smart inventory management, plans for hardware and operating service upgrades and changes, and coordinates across ITS and the university to anticipate the endpoint needs of campus customers. Endpoint Solutions design and implements process improvements that drive improvements in accuracy of responses, timeliness of ticket-closure, user-experience, and customer satisfaction.

The Endpoint Support Analyst will provide technical support and assistance to students, faculty, and staff. This individual will work to provision, deploy, troubleshoot, and maintain reliable and secure endpoint devices, such as laptops, desktops, tablets, mobile phones, printers, scanners, and virtual environments. The Endpoint Support Analyst will help deploy new technologies involving large-scale workstation management and software virtualization. The Endpoint Support Analyst will positively impact UCLA's operations and culture by enabling University stakeholders to effectively access and leverage technology and technology services in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while upholding UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field. (Required)

Experience with customer issue ticketing systems and/or ServiceNow. (Required)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Foundational understanding of Microsoft and Apple operating systems (Windows, MacOS, iOS, etc.) as well as security tools such as antivirus and firewall applications. (Required)

Awareness of physical mobile devices as well as mobile device management and security. (Required)

Ability to monitor device image quality, deployment, adoption, and performance across campus with the use of automated tools and reports. (Required)

Ability to design, implement, and troubleshoot various workstation provisioning tools. (Required)

Strong written and verbal communication skills. Able to communicate and document ideas clearly. (Required)

Able to develop positive working relationships and a strong rapport with team members and stakeholders. (Required)

Strong organizational skills and is able to prioritize project needs. (Required)

Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)

Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)

Thinks creatively and is able to work with agility in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree In one or more of: information technology, computer science, public administration, business administration, communications or related field, or equivalent combination of experience/training. (Preferred)

ITIL Foundations, CompTIA A+, and/or Microsoft and/or Apple desktop support certification (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8 a.m. to 5 p.m., Pacific Time, Monday-Friday and/or variable based on operational needs.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT455400-JC007359-PD231913 Apply

Campus Requisition #:

10854

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX

Department:

IT SERVICES

Appointment Type:

2 - Staff: Career

Anticipated Hiring Pay Scale:

$31.39 - $39.04

Full Salary Range:

USD $31.39/Hr. - USD $50.52/Hr.

Onsite | Remote | Hybrid Type:

Hybrid

Department Location:

10920 Wilshire Blvd IT SERVICES

Full or Part Time:

Full Time

Apply Now

Refine Your Search

software support analyst jobs in el segundo, ca

Endpoint Support Analyst

IT Support Analyst

Temporary IT Service Support Analyst

Technology Support Analyst

Technical Support Analyst I AgilLink

Senior Technical Support Analyst

IT Desktop Support Analyst

System Analyst I

Support Desk Analyst

IT SUPPORT ANALYST

PC Desktop Support Analyst I (on-site)

INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS

IT Support Analyst

Regional IT Support Analyst - Greater Los Angeles Basin

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