About the Role
MOSERS is looking for a detail-oriented benefit specialist to join our Benefits Administration team located in Jefferson City, Missouri. This is primarily a phone-based role: the majority of your day will be spent answering calls and emails from members and retirees. You will walk them through questions about their accounts, benefits, and the retirement process. Alongside that, you'll process the paperwork behind those conversations — retirement applications, benefit elections, and account changes — with accuracy and care. In addition, you will answer questions regarding the MOSERS website and provide assistance to members who need help logging into their myMOSERS site. You'll report to the assistant benefits officer, with additional direction from the chief benefits officer, and work closely with a team dedicated to helping Missouri's state employees navigate one of the most important transitions of their careers.
Why MOSERS
MOSERS has been named one of the Best Places to Work in Money Management by Pensions & Investments magazine for 2024 and 2025. MOSERS is responsible for managing a portfolio of more than $10 billion held in trust to pay members' benefits. We serve more than 150,000 members providing a defined-benefit pension, deferred compensation plan, long-term disability (LTD), and life insurance benefits. MOSERS offers competitive compensation in base pay and benefits. Learn more about our valuable benefits package, which includes financial support to obtain certifications as well as a tuition reimbursement program.
How you'll spend your time
- Responding to questions from members and retirees via telephone and email regarding website assistance, completion of forms, years of service, retirement benefit amounts, COLAs, etc.
- Verifying survivor eligibility, collecting acceptable proof documents, processing survivor applications and preparing them for verification.
- Processing refund applications for eligible members.
- Performing a high-volume of account updates and reviewing retirement, direct deposit, tax withholding, and beneficiary forms.
- Requesting corrections for incomplete or inaccurate forms.
- Drafting correspondence to members and beneficiaries specifically around survivor benefits.
- Serving as backup for front desk staff as needed.
- Performing other duties as needed or assigned.
What we are looking for in an ideal candidate
- Ability to multitask in a fast-paced environment while maintaining accuracy.
- High school diploma or equivalent.
- Minimum of 2 years of technical-level experience, with strong communication skills.
- Excellent phone presence — comfortable spending most of the workday on calls, staying patient and clear across a high volume of member questions.
- Strong prioritization skills and ability to meet deadlines with a high degree of accuracy.
- Excellent customer service skills and ability to maintain confidentiality, integrity, and professionalism.
- Accurate, proficient typing skills.
- Experience with Microsoft Word, Excel and Outlook.
- Reliability with a team mentality.
- Ability to maintain regular and reliable attendance.
- Ability to maintain confidentiality.
What you’ll love about us
- Our Team – Our staff consistently ranks “co-workers” at the top of their list of things they love about MOSERS in our employee satisfaction and engagement surveys.
- Our Culture – Our staff also ranks our leadership and our “team” culture highly on our surveys.
- Competitive Pay
- Career Advancement
- Mission-driven - A career built around a mission that truly matters.
- Remote Work - May have the opportunity to work remotely one day per week upon eligibility.
- Our Compensation and Benefits – MOSERS staff enjoy not just a job, but a career with growth potential and the same benefit package as State of Missouri employees, which include:
- Defined Benefit Pension Plan
- Defined Contribution Plan
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Long-Term Disability Insurance
- Cafeteria Plan
- Employee Assistance Program
- Paid Vacation and Sick Leave
- 13 Holidays Per Year
- Tuition Reimbursement
- Parental Leave
Interested candidates should submit a resume and cover letter by July 27, 2026, to ensure full consideration. The position will remain open until filled.
