Top 24 It help desk supervisor Jobs in Elgin, Il

IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
3d
IT Support Specialist
Polymer Concepts Technologies, Inc —Elgin, IL
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
3d
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Technology Assistant-Help Desk (12 Month)
High School District 214 —Arlington Heights, IL
- $27.62 an hour
- Online Application
- Classroom
- Public school
- Mechanical knowledge
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
Technology Assistant-Help Desk (10 Month)
High School District 214 —Mount Prospect, IL
- $27.62 an hour
- Online Application
- Classroom
- Public school
- Mechanical knowledge
IT Infrastructure and Server Analyst
Barilla —Northbrook, IL
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
1d
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
Level 1 Technical Support Specialist, Managed Print Services
POSRG —Wauconda, IL
- $40,000 - $60,000 a year
- Ability to climb stairs
- High school diploma or GED
- Communication skills
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Help Desk Technician (Tier 1-2)
Lyra Technology Group —Lisle, IL
- $50,000 - $65,000 a year
- SharePoint
- Experience equivalent to degree accepted
- In-person
- Disability insurance
- Health insurance
Quick Apply
IT Manager
USA Clinics Group —Northbrook, IL
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 4 years
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
IT Infrastructure Manager
ROSE PAVING LLC —Villa Park, IL
- $130,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
ITSC SUPPORT SPECIALIST II
NOW HEALTH GROUP, INC. —Bloomingdale, IL
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Tier II Engineer
Proven Business Systems LLC —Naperville, IL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Ability to walk for extended periods
- Paid parental leave
- AD&D insurance
System Support Specialist
Triton College —River Grove, IL
- $42,274 a year
- Call employer
- Microsoft Access
- Windows
- University
2d
Technical and Customer Relations Manager
ALVEST EQUIPMENT SERVICES USA —Des Plaines, IL
- $95,000 - $115,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook

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it help desk supervisor jobs near elgin, il

IT Help Desk Supervisor

ITW -
Glenview, IL

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Job Details

Full-time
$93,000 - $123,000 a year
3 days ago

Benefits

Paid holidays
Parental leave

Qualifications

Optimizing workflow processes
Telecommunications network troubleshooting
Vendor relationship building
Endpoint Security
Managing technical support teams
Data analysis reporting
Managing teams in a customer support role
Team leadership
Metrics Reporting
Windows
Supplier relationship improvement
Performance management
High school diploma or GED
Patch management
Technology management
Computer hardware
Desktop (troubleshooting support)
Vendor relationship management
Networking equipment (troubleshooting support)
Network cable
Desktop administration
Active Directory management
IT department experience

Full Job Description

Job Description:

ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufacturing a variety of products for wood, engineered lumber, concrete and steel.

At ITW, we offer you a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

Purpose of the Role

The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management. This position oversees daily service desk operations, drives team performance through coaching and development, and ensures delivery of timely, high-quality customer support.

The Help Desk Supervisor serves as both a people leader and technical expert, balancing operational management with hands-on troubleshooting of complex hardware, software, network, and application issues. This role partners with internal stakeholders and third-party vendors to improve service delivery, support software adoption, and drive continuous improvement across the IT support function.

Key Responsibilities

Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and business objectives.
Foster a customer-focused culture centered on responsiveness, accountability, and continuous improvement.
Oversee day-to-day Help Desk operations, ensuring timely resolution of support requests and adherence to service level expectations.
Oversee resolution of technical issues across hardware, software, and network operations; document problems and maintain logs for trend analysis.
Serve as the primary escalation point for complex technical issues involving hardware, software, networking, and business applications.
Provide hands-on troubleshooting and root-cause analysis for recurring or high-impact incidents.
Provide regular operational updates and performance reports to leadership.
Support IT projects and technology initiatives that enhance the employee experience and business operations.

Required Qualifications

High school diploma or equivalent required.
7+ years of progressive IT support experience, including supporting multi-site environments.
3+ years of people leadership experience with direct reports.
2+ years of experience managing third-party technology vendors and service providers.
Strong troubleshooting skills across hardware, software, networking, and business applications.
Experience utilizing service metrics and data to drive decision-making and process improvements.
Experience in supporting Microsoft O365 applications, Windows OS, Workstation and application patch management, endpoint protection and Active Directory.
Experience troubleshooting issues with LAN networks and network hardware and cabling
Ability to communicate complex technical concepts to non-technical audiences.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong customer service, organizational, and problem-solving skills.
Ability to travel approximately 10%, including occasional overnight travel.

Preferred Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience supporting multi-site, multi-domain environments.
Experience leading a service desk or IT support function.
Experience with ticketing systems, knowledge management platforms, and service-level reporting.

Compensation Information:

Annual base salary range for this position is $93,000 - $123,000. Please note that this salary information serves as a general guideline. Company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. In addition, our benefits include paid vacation, sick, holiday, and parental leave. For more details, visit our Benefits page.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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Refine Your Search

it help desk supervisor jobs in elgin, il

IT Help Desk Supervisor

IT Support Specialist

IT Operations and Support Manager

Technology Assistant-Help Desk (12 Month)

IT Assistant / Help Desk (Entry Level)

IT Support Specialist I

Technology Assistant-Help Desk (10 Month)

IT Infrastructure and Server Analyst

IT Client Services Manager

Level 1 Technical Support Specialist, Managed Print Services

Service Desk Technology Support Analyst

Help Desk Technician (Tier 1-2)

IT Manager

IT Infrastructure Manager

ITSC SUPPORT SPECIALIST II

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

Incident Manager

Tier II Engineer

System Support Specialist

Technical and Customer Relations Manager

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