Top 60 Service desk manager Jobs in Elgin, Il

IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $105,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
NOC Technician II – VoIP & Network Support
Pilot Global Technologies/Crosswind Cloud Solutions —Naperville, IL
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Endpoint Administrator
NET56 —Deer Park, IL
- $60,000 - $80,000 a year
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Manager of Systems Administration
Cooper's Hawk Winery & Restaurants —Downers Grove, IL
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Hospitality
- 5 years
- Office
- Wellness program
- Paid parental leave
Quick Apply
Desktop Engineer
VAP Global IT INC —Libertyville, IL
- $35 - $40 an hour
- Contract
- Mid-level
- Organizational skills
- In-person
Quick Apply
9d
Manager Implementation Ops - Elevate
PAYLOCITY CORPORATION —Schaumburg, IL
- $89,300 - $127,600 a year
- Full-time
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist I
Prime Healthcare Management Inc —Des Plaines, IL
- $17.00 - $23.74 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Senior Director of Human Resources Information Systems
Elgin Community College —Elgin, IL
- $99,295 - $112,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Disability insurance
- Health insurance
8d
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
Multinational Network Manager
The Hartford —Naperville, IL
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
14d
IT Manager
USA Clinics Group —Northbrook, IL
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 4 years
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Endpoint & Information Systems Specialist
NET56 —Deer Park, IL
- $90,000 - $100,000 a year
- Google Workspace
- Microsoft Access
- Computer Science
Quick Apply
Lead Implementation Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $57,200 - $80,000 a year
- Full-time
- Research
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14d

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IT Assistant / Help Desk (Entry Level)

ACTS Aviation Security -
Des Plaines, IL

Quick Apply

Job Details

$55,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Team leadership
High school diploma or GED

Full Job Description

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Salary $55,000 USD

Position Summary:

The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.

Essential Duties and Responsibilities:

Provide helpdesk support for organization.
Organize resources so they are easy to locate.
Resolve customer issues with company products.
Answer other customer questions and offer them access to helpful resources.
Direct questions to the right department when needed.
Ensure customer satisfaction.
Manage all desk administrative duties.
Maintain accurate records of interactions with customers and recurring user problems.
Asist in MDM tasks, including application deployment, device profile and deployment.
Assist in vulnerability management.
Assist Manager IT in the development and execution of company technology strategy.
Work across the organization to identify and resolve technology challenges and opportunities.
Assist in SharePoint management.

Education:

Previous experience working as Help Desk clerk using remote support tools
High school graduate mandatory, college preferred
SSCM experience
Intune MDM experience
AAD / AD experience
MS Defender experience
Microsoft Desktop support experience

Work Experience:

Strong IT leadership experience (2-5 years)

Job Skills:

Strong written and verbal communication skills
Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
Interpersonal skills that function to create connections and positive experiences for customers
Technological skills specific to the company’s products and trouble-shooting practices
Patience with customers and ability to remain calm
Project management skills
Organizational abilities

Communication Skills:

Strong customer management and communication skills
Strong oral and written communication skills
Ability to communicate internally and externally with disparate

Certificates, Licenses and Registrations:

MS Certifications a plus

Travel:

Schedule flexibility ability to travel up to 10%

Environmental Requirements:

Most work performed in office

Benefits:

In addition to your base compensation, you will be eligible for the following additional benefits:

Two weeks of vacation annually, accrued per pay period.
Three floating holidays, accrued on January 1, April 1 and July 1 each year.
Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
Free basic life insurance of $10,000 offered through MetLife.
Employee paid Supplemental Life and Disability Insurance offered through MetLife.
Employee Assistance Program offered through MetLife
Employee Discount Program offered through Perkspot.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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service desk manager jobs in elgin, il

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ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Position Summary:

The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.

Essential Duties and Responsibilities:

Provide helpdesk support for organization.

Organize resources so they are easy to locate.

Resolve customer issues with company products.

Answer other customer questions and offer them access to helpful resources.

Direct questions to the right department when needed.

Ensure customer satisfaction.

Manage all desk administrative duties.

Maintain accurate records of interactions with customers and recurring user problems.

Asist in MDM tasks, including application deployment, device profile and deployment.

Assist in vulnerability management.

Assist Manager IT in the development and execution of company technology strategy.

Work across the organization to identify and resolve technology challenges and opportunities.

Assist in SharePoint management.

Education:

Previous experience working as Help Desk clerk using remote support tools

High school graduate mandatory, college preferred

SSCM experience

Intune MDM experience

AAD / AD experience

MS Defender experience

Microsoft Desktop support experience

Work Experience:

Strong IT leadership experience (2-5 years)

Job Skills:

Strong written and verbal communication skills

Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent

Interpersonal skills that function to create connections and positive experiences for customers

Technological skills specific to the company’s products and trouble-shooting practices

Patience with customers and ability to remain calm

Project management skills

Organizational abilities

Communication Skills:

Strong customer management and communication skills

Strong oral and written communication skills

Ability to communicate internally and externally with disparate

Certificates, Licenses and Registrations:

MS Certifications a plus

Travel:

Schedule flexibility ability to travel up to 10%

Environmental Requirements:

Most work performed in office