Top 20 Customer support specialist Jobs in Eliot, Me

Card Services Specialist
Service Credit Union —Rochester, NH
- From $21 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Retail Customer Service Store Specialist - Part Time
Ocean State Job Lot —Seabrook, NH
- $15.75 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays
5d
Customer Service Specialist
Sherwin-Williams —Stratham, NH
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Multi-Location Customer Service Specialist
Sherwin-Williams —Seabrook, NH
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Portsmouth, NH
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Wells, ME
- $19.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Visual Communications Specialist & Customer Service
FASTSIGNS #430701 —Portsmouth, NH
- $18 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to sit for extended periods
- Paid training
- Paid holidays
Quick Apply
Client Services Enrollment Specialist
Cocheco Elder Law —Dover, NH
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
3d
Customer Experience Specialist
Tesla —Portsmouth, NH
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Temporary B2B Order Management Specialist
Lindt & Spruengli (USA) Inc. —Stratham, NH
- $25 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Quick Apply
9d

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Card Services Specialist

Service Credit Union -
Rochester, NH

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Health savings account
401(k) 8% Match
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Benefits from day one
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
Microsoft Outlook
Call center experience
Spreadsheets
Employee relationship building
High school diploma or GED
Bank card ordering
Assisting with digital banking services
Banking

Full Job Description

Service Credit Union is seeking a Card Services Specialist who will be responsible for the daily processing, support, and maintenance of card related operations, including debit and credit cards. This role ensures the accurate and timely issuance of cards, provides customer support for card-related issues, monitors for fraudulent activity, and ensures compliance with internal policies.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: Starting at $21.00 per hour. Flexible based on experience.

Hours: Full time, 9:30 am - 6:00 pm, rotating Saturdays.

Location: Rochester, NH

Benefits Include:

Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace
Free identify theft protection through IdentityForce
Tuition reimbursement.
Training and career growth opportunities.

The Day to Day:

· Respond to calls and emails from members, Credit Union staff, and processors regarding card services issues.

· Manage multiple shared email inboxes, ensuring timely and professional responses.

· Support members with card tokenization through Apple Pay, Samsung Pay, and Google/Android Pay.

· Process and review travel notifications and transaction exemptions for cardholders.

· Provide quality support while maintaining professional relationships with peers, staff, and members.

· Process new debit and credit card requests, replacements, and maintenance in the card management system.

· Manually add or update cards in Fiserv Client Central as needed.

· Handle card order exceptions, including expedited and reissued card requests.

· Communicate with CPI for card orders and fulfillment issues.

· Review and process monthly renewal files for debit and credit card portfolios.

· Monitor card activity for suspicious transactions and take appropriate actions, such as blocking and reissuing cards.

· Handle escalations with Fiserv to assist members with complex issues.

· Review and post transactions from daily Visa/ATM exception reports.

· Review RCM files to identify and resolve card errors.

· Maintain accurate records and documentation in compliance with internal procedures, PCI-DSS, and regulatory guidelines.

· Update and maintain Salesforce for tracking card activity, reporting, and internal audits.

· Stay current on changes to web browsers, mobile technology, fraud trends, and card network rules.

· Investigate daily EnFact alerts and respond appropriately to prevent or reduce fraud losses.

· Process and investigate Visa CAMS and FICO alerts, and respond appropriately to prevent or reduce fraud losses.

· Review, investigate, and respond to suspicious and fraudulent card transactions associated with cards listed in the travel spreadsheet.

· Review, investigate, and respond appropriately to all internal and external reports of suspicious card activity to prevent or reduce fraud losses.

· Properly notate all suspected or confirmed card fraud.

· Draft member communications to alert members to suspicious or fraudulent card activity and provide superior service to all members.

· Update and maintain various fraud monitoring reports.

· Evaluate, update, and maintain EnFact card rules with the intent of preventing card fraud.

· Manage calls and emails from the Credit Union staff related to card fraud.

· Train branches and internal teams on card services procedures and system updates.

· Share best practices and communicate updates related to card products, mobile solutions, and security enhancements.

· Maintain confidentiality of member information, financial data, and internal policies.

· Uphold professional standards of conduct, trust, and integrity in all interactions.

· Perform other duties and projects as assigned in support of the Card Services department.

· Attend card fraud related webinars and local fraud network meetings to maintain ongoing knowledge of new or shifting fraud trends.

· Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.

Regular and reliable attendance is an essential function of this position.

Experience and Qualifications:

· High School diploma or equivalent required.

· Prior member service experience desired

· Demonstrated strong working knowledge of systems used by both front-line and back-office operations (Branch Suite, Client Central, OnBase).

· Strong understanding of internet-based environments, both full internet and mobile experience. As well as web browser options and configurations for each.

· Organizational, analytical and problem-solving skills.

· Able to identify problems, recommend enhancements, and implement solutions in a fast-paced environment.

· Excellent interpersonal, presentation and organizational skills.

· Ability to communicate clearly and effectively verbally and in writing

· Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required.

· Strong interpersonal communication skills with the ability to build trust and rapport with members and staff.

· Demonstrated empathy and emotional intelligence when supporting members in vulnerable or high-stress situations.

· Skilled in de-escalation techniques and conflict resolution to navigate complex or emotionally charged member interactions.

· Ability to maintain professionalism and compassion while handling sensitive financial matters.

· Collaborative mindset for working closely with internal teams to provide seamless service and problem resolution.

· Sound judgment and discretion when accessing and discussing confidential member information.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members’ needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Rochester, NH 03867

Quick Apply

Refine Your Search

customer support specialist jobs in eliot, me

Card Services Specialist

Retail Customer Service Store Specialist - Part Time

Customer Service Specialist

Multi-Location Customer Service Specialist

Bilingual Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Visual Communications Specialist & Customer Service

Client Services Enrollment Specialist

Customer Experience Specialist

Temporary B2B Order Management Specialist

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