Top 2761 Director of customer experience Jobs in Elizabeth Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
9d
Director, Fulfillment
HelloFresh —Newark, NJ
- $198,000 - $220,000 a year
- Full-time
- Mentoring
- Senior level
- Health insurance
- Paid time off
Head of Communications & External Affairs, Castrol (Americas)
bp —Wayne, NJ
- $141,000 - $220,000 a year
- Full-time
- Spanish
- Writing skills
- Pass drug screening
- Paid parental leave
- Health insurance
Head of Operations and Supply Chain
Kelly Services —New York, NY
- From $185,000 a year
- Email
- Hybrid work
- 5 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Regional Director Operations
Brightview Senior Living, LLC —Wayne, NJ
- $170,000 - $210,000 a year
- Full-time
- Writing skills
- English
- 8 years
- Health insurance
- Dental insurance
Director, Client Retention
New York Jets —Madison, NJ
- $120,000 - $140,000 a year
- Weekends as needed
- Background check
- Business development
- Analysis skills
- Paid parental leave
- AD&D insurance
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
10d
Asst Director Local Programs & Community Mobility
NJ Transit —Newark, NJ
- Microsoft Excel
- Research
- Office
- Commuter assistance
- Health insurance
5d
Director of Operations
Community FoodBank of New Jersey —Hillside, NJ
- $86,250 - $143,750 a year
- Full-time
- Microsoft Excel
- 5 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Executive Director
Sunrise Senior Living —Morris Plains, NJ
- $115,000 - $171,080 a year
- Full-time
- Customer service
- Recruiting
- Senior level
- Paid holidays
- Health insurance
5d
Executive Director in Assisted Living
Benchmark Senior Living —East Brunswick, NJ
- $155,000 - $175,000 a year
- Full-time
- Microsoft Outlook
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Director, Customer Experience
HHAeXchange —New York, NY
- $170,000 - $180,000 a year
- Full-time
- Hybrid work
- System design
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
5d
Director of Administration
Rutgers University —Newark, NJ
- $116,617 a year
- Full-time
- Office
- 3 years
- Finance
- Paid holidays
- Dental insurance
Administrator / Director of Nursing
Redefine Management, LLC —Jersey City, NJ
- $120,000 - $175,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Director, Revenue
Trinet —New York, NY
- $110,000 - $165,000 a year
- Full-time
- Up to 50% travel
- Office
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
2d
Director of Nursing (DON) (Registered Nurse)
Eagle Rock Post Acute Care at Cedar Grove —Cedar Grove, NJ
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Paid holidays
- Paid time off
Quick Apply
Director of 3PL Operations & Business Development
Z Transportation Inc —Dover, NJ
- $80,000 - $120,000 a year
- Full-time
- Up to 50% travel
- Business development
- Travel
- Health insurance
- Dental insurance
Quick Apply
Clinical Director - Physical Therapist
JAG Physical Therapy —South Amboy, NJ
- Full-time
- CPR Certification
- Doctoral degree
- BLS Certification
- Commuter assistance
- Health savings account
Quick Apply
Early Childhood Education Director
Kiddie Academy of Central Jersey —Bridgewater, NJ
- $27 - $30 an hour
- Full-time
- Mid-level
- Preschool
- Education
- Paid training
- Paid holidays
Quick Apply
6d
Food Service Director
Confidential —Staten Island, NY
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d

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Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer experience jobs in elizabeth nj

Director of Customer Experience

Director, Fulfillment

Head of Communications & External Affairs, Castrol (Americas)

Head of Operations and Supply Chain

Regional Director Operations

Director, Client Retention

Director of Customer Experience

Asst Director Local Programs & Community Mobility

Director of Operations

Executive Director

Executive Director in Assisted Living

Director, Customer Experience

Director of Administration

Administrator / Director of Nursing

Director, Revenue

Director of Nursing (DON) (Registered Nurse)

Director of 3PL Operations & Business Development

Clinical Director - Physical Therapist

Early Childhood Education Director

Food Service Director

I want to receive the latest job alert for director of customer experience in elizabeth nj

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