Assistant Guest Service Manager
Stonebridge —Montclair, NJ
- $60,000 - $65,000 a year
- Weekends as needed
- Microsoft Excel
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
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Stonebridge —New York, NY
- $28 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
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Front Desk Agent
Crowne Plaza Newark Airport —Elizabeth, NJ
- $17.63 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
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Front Desk Agent
Embassy Suites Newark Airport —Elizabeth, NJ
- $17.50 - $19.00 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
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9d
Front Desk Agent
Crescent Hotels & Resorts LLC —Newark, NJ
- Research
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- Negotiation
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Front Desk Agent
Hyatt Regency Jersey City —Jersey City, NJ
- $23.40 an hour
- Full-time
- Military
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- Math
- Disability insurance
- Health insurance
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10d
SpringHill Suites Newark Liberty International Air - Front Desk Agent
Aimbridge Hospitality —Newark, NJ
- $22.70 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
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Front Desk Agent
Marriott International, Inc —Jersey City, NJ
- $24.84 - $27.60 an hour
- Weekends as needed
- Hotel
- Entry level
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Doubletree Newark Penn Station —Newark, NJ
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Ability to lift 25 pounds
Quick Apply
Guest Services Agent
Rebel Hotel Company —Iselin, NJ
- $20.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
4d
Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Courtyard by Marriott New York Manhattan/Midtown East —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
10d
Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Meet & Greet Agent
SMS INTERNATIONAL SHORE OPERATIONS US INC —Newark, NJ
- Part-time
- Experience working with individuals with disabilities
- English
- High school diploma or GED
Quick Apply
Lifestyle Front Desk Agent
Marriott International, Inc —New York, NY
- $32.85 - $43.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
10d
Front Desk Agent
Holiday Inn Newark International Airport —Newark, NJ
- $16.13 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Guest Services Agent
The Muse New York —New York, NY
- $32 - $34 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
The Michelangelo Hotel —New York, NY
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
14d

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guest service agent jobs near elizabethport nj

Assistant Guest Service Manager

Stonebridge -
Montclair, NJ

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Team leadership
Managing hospitality teams
Frontline customer support management
Supervising experience
Property management systems (PMS)
Productivity software
Hotel and accommodations guest complaints handling

Full Job Description

City, State:

Montclair, New Jersey

Title: Assistant Guest Service Manager

Location: Montclair, New Jersey

FLSA: Exempt

Status: full-time,

Reports to: Front Office Manager

Supervises: Front Desk Team Members

Pay Range: $60,000-65,000 Salary

Job Summary: The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

Essential Functions and Duties:

Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.

Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.

Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.

Ensure the accuracy of guest billing, reservations, and room assignments.

Train new team members and provide ongoing coaching to front office staff.

Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly.

Assist with the management of room inventory and the coordination of room assignments.

Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction.

Manage the front desk schedule and ensure adequate staffing levels during peak periods.

Monitor and manage guest loyalty programs, ensuring enrollment and engagement.

Assist with handling VIP arrivals and special requests to ensure personalized guest experiences.

Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.

Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).

Strong leadership and communication skills to supervise staff and interact with guests.

Excellent problem-solving skills and the ability to resolve guest issues efficiently.

Strong organizational skills, with the ability to manage multiple tasks and priorities.

Ability to work well under pressure in a fast-paced environment.

Experience with guest loyalty programs and VIP guest handling is preferred.

Work Environment:

Primarily an indoor role, based at the front desk and guest areas of the hotel.

Must be able to stand and walk for extended periods while overseeing guest services and assisting staff.

Must be able to lift and carry objects up to 20 lbs. occasionally.

Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must be flexible availability, including evenings, weekends and holidays

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-07-31

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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