Summary:
Direct Lab to drive retail sales through the supervision and performance of lab operations to keep within our core value of Quality-- by producing eyewear that is accurate to prescription, ready as promised, and meets our “7 Point Quality Verification”, ANSI and company tolerance standards.
Pay Class: Full Time
Pay Rate: $16.78- 22.23/hr
Essential Responsibilities:
1. Routinely verify that all options purchased by the customer are delivered as promised.
2. Assist in recruiting, selecting and training of all lab associates on lab equipment and Lab Certification Program techniques as they progress through required certification steps.
3. Ensure and verify all lab equipment is calibrated and maintained through maintenance checklists; lens inventory procedures are followed; and lab expenses are kept at within budget. Address equipment malfunctions immediately.
4. Communicate and work to achieve store goals with lab associates on a daily, weekly, and monthly basis. Routinely check work orders.
5. Assist in controlling inventory shrinkage through the monitoring and recording of breakage, defects, exchanges, receipts, inventory levels and supplies.
6. Schedule lab associates in compliance with payroll guidelines while considering skill levels and customer demands.
7. With the support of the General Manager and/or the District Technical Manager conduct lab associate performance appraisals, and coaching / counseling meetings when expectations are not achieved.
8. Ensure that all Company safety rules and standards are followed in accordance with the Hazardous Communication Policy to include internal handling and waste disposal.
9. May act as supervisor of overall store operations in absence of a Retail Supervisor and/or General Manager.
10. Embrace and promote Company Culture and Code of Business Conduct.
Experience/Education:
- HS Diploma, GED or equivalent experience required
- One (1) – five (5) years of related experience required
Additional Requirements:
- Communication, interpersonal and negotiation skills
- Must meet all Lab Certification requirements
- Must be able to read, write and communicate in English in order to understand written procedures, hazardous warning, etc.
- Favorable result on Background Check
- Must have own vehicle and be an insured, licensed driver in current state of residence
- Must demonstrate practical application of optical theory and math
Mental/Physical Requirements:
- Work changing schedules to meet business demands
- Work inside location
- Strong organization and supervisory skills
- Speak clearly and effectively
- Read English
- Problem solve, reason and resolve issues effectively
- Meet customer expectations
- Work under stress with interruptions and deadlines
- Follow procedures and instructions
- Use computer effectively and view computer screen
- Wear protective eyewear and gloves
- Work with substances which may cause skin irritation and/or noxious fumes
- Exposure to temperature changes
- Manage lab effectively
- Bend and stoop continuously
- Reach above shoulder continuously
Training Requirements (where applicable)
- Complete all required company training within required timeframes
- Cross training in all departments as needed
Essential Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Essential Responsibilities related to Behavioral Characteristics:
- Must be detail orientated and well organized
- Must be able to communicate clearly and effectively with other associates and clients
- Must be energetic and self-motivated
- Must be a team player
- Must be able to problem solve
- Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
- Must have ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
