Top 57 Customer service manager Jobs in Elk Grove, Ca

Customer Solutions Manager
Vantedge Medical —Rancho Cordova, CA
- $110,000 - $160,000 a year
- Full-time
- Master's degree
- Travel
- Senior level
Quick Apply
6d
Workforce Management Analyst
Golden 1 Credit Union —Sacramento, CA
- $30.76 - $35.00 an hour
- Full-time
- Hybrid work
- Employment & labor law
- Bachelor's degree
- Organizational skills
Quick Apply
Supervisor
Cogency Global —Sacramento, CA
- $60,000 - $65,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
3d
Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $55,300 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
- Travel reimbursement
- Profit sharing
7d
Client Service Administrator
Allworth Financial —Sacramento, CA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Paid holidays
2d
SR Manager - Global Customer Service
Blue Diamond Growers —Sacramento, CA
- $103,000 - $133,700 a year
- Weekends as needed
- Word processing
- Office
- 3 years
- Health insurance
- Opportunities for advancement
Customer Service Manager - US
Eco Global —Sacramento, CA
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
Quick Apply
6d
Manager - Client- Virtual Concierge
City National Bank —Sacramento, CA
- $59,467 - $94,975 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
6d
CUSTOMER SERVICE SUPERVISOR, FRANCHISE TAX BOARD
Franchise Tax Board —Sacramento County, CA
- $6,523 - $8,106 a month
- Weekends as needed
- Clean driving record
- Computer literacy
- Mid-level
- Free parking
14d
Styling Team Manager (Remote)
Short Story —Sacramento, CA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Manager, Customer Service (MHR)
MODERN AVIATION INC —Mather, CA
- $75,000 - $85,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Manager/Customer Service
Smog 'N Go —Elk Grove, CA
- Online Application
- Mid-level
- Health insurance
- Dental insurance
ADMINISTRATOR I, FRANCHISE TAX BOARD
Franchise Tax Board —Sacramento County, CA
- $8,056 - $10,583 a month
- Weekends as needed
- Clean driving record
- Inventory management
- Mid-level
1d
Branch Team Lead Full-Time West Sacramento, CA
W.W. Grainger —West Sacramento, CA
- $26 - $33 an hour
- Full-time
- 18 years or older
- Sales
- Mid-level
- Paid parental leave
- Dental insurance
2h
Director of Call Center Operations (2053)
Kooner Fleet Management Solutions —Sacramento, CA
- $100,000 - $130,000 a year
- Office
- 3 years
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
Membership Experience & Operations Director
Association of California School Administrators (ACSA) —Sacramento, CA
- $124,700 - $129,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
Quick Apply
Senior Client Service Manager
Gallagher —Sacramento, CA
- $83,500 - $163,000 a year
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
Director, Client Relations
Broadridge —El Dorado Hills, CA
- $125,000 - $135,000 a year
- Email
- Bachelor's degree
- Travel
- Mentoring
- Paid sick time
Supervisor, Customer Service (MHR)
MODERN AVIATION INC —Mather, CA
- $23 - $26 an hour
- Weekends as needed
- 18 years or older
- Sales
- Computer literacy
- Paid holidays
- Disability insurance
7d
Float Customer Service Supervisor
BANK OF MARIN —Sacramento, CA
- $26.16 - $35.31 an hour
- Full-time
- Management
- Mid-level
- Office
- Mileage reimbursement
- Health insurance
Quick Apply
5d

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Customer Solutions Manager

Vantedge Medical -
Rancho Cordova, CA

Quick Apply

Job Details

Full-time
$110,000 - $160,000 a year
6 days ago

Qualifications

Managing customer accounts
Customer communication
Stakeholder engagement
Presentation software
Managing teams in a customer support role
Coaching
Performance feedback (performance evaluation method)
Metrics Reporting
Managing clients in a customer support role
Team development
Key Performance Indicators
Leading team collaboration initiatives
Meeting facilitation
Presentation preparation
Management reporting
Business coaching
Financial acumen
Data analysis software

Full Job Description

Description:

Customer Solutions Manager

Full-time | Permanent | Onsite

Salaried | $110k - $160k

We are not currently working with third party agencies on this role.

About Us:

Vantedge Medical is the premier metals-based med-tech and energy infrastructure solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, and Dental, as well as large-format steel fabrications for energy infrastructure and industrial applications. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of top Medical OEMs and energy sector partners around the globe. Making a difference in the lives of patients and in the advancement of sustainable energy drives us to go above and beyond every day. With a steadfast commitment to advancing manufacturing technology, we take immense pride in the work we do – and have a lot of fun doing it.

About this Opportunity:

The Customer Solutions Team plays a pivotal role in delivering a customer experience by serving as the primary liaison between Vantedge Medical and its customers. The Customer Solutions Manager role leads and evolves our Customer Solutions and Account Management Team in a fast-paced, highly regulated medical device contract manufacturing environment. This role is a transformational leadership position, responsible for managing and developing a team, improving and standardizing service processes, and owning the end-to-end order management lifecycle. The ideal candidate is an experienced, strategic leader who can balance operational detail with long-term vision—ensuring both site and commercial strategies are supported through KPI development and measurement, as well as supporting and leading cross-functional process development.

This role works closely with Site Leadership, Operations, Engineering, Quality, and Business Development to meet evolving customer needs while scaling our service capabilities. Success in this role requires excellent communication skills, and a proven history of building and fostering a strong team in a fast-paced environment. Complete responsibility for customer order management. Candidates must have strong, decision-making skills, an understanding of business financials, experience in objectives/KPI reporting, and a passion for supporting customers and team members.

Responsibilities:

Ensure Vantedge delivers the best-in-class customer experience, creating superior value for our customers
Represent Vantedge in the most favorable manner, supporting and/or leading customer visits, as well as developing and implementing best practices to enhance the customer experience
Provide strategic leadership and clear direction to a team of professionals, ensuring alignment with company core values and business objectives
Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback
Serve as the primary liaison between the customer-facing team and the site, bringing forward the voice-of-customer to site leadership and operations
Empower team members to recognize their strengths, grow professionally, and contribute to team, business, and customer success
Accelerate team maturity through development, support and implementation of processes and systems which support Site Level, Commercial, and overall business objectives and KPIs
Owns the end-to-end order management lifecycle process.
Where a Customer Solutions team is not yet in place, act as an individual contributor to:

Efficiently field customer interactions, process and acknowledge customer orders, as well as regularly report and reconcile open orders with customers
Partner closely with Strategic Account Directors and Account Management to execute account strategies, perform business reviews, identify growth opportunities and key initiatives to drive long-term success
Process and support business initiatives and processes such as complaint handling, expedites and de-expedites

Develop a deep understanding of customers’ businesses and end products, acting as a trusted advisor and resource for customer leadership, communicating customer business insights to Vantedge site leadership, identifying and enabling mutually beneficial outcomes through leadership and escalation support
Track and analyze departmental account metrics and KPIs, leveraging available data, and provide data-driven insights and feedback to support strategic decision-making
Facilitate customer issue resolution through identifying and drawing in the correct stakeholders and leaders in a professional manner to collectively resolve issues and complaints
Partner closely with stakeholders, including Site Leadership, and Commercial Leadership to develop and support execution of account and business growth strategies, assisting in business reviews, identifying growth opportunities and developing key initiatives to drive long-term success
Accountable for development and oversight of strategic outputs to support monthly budget and forecasting activity to enable financial planning and improved supply/demand planning efforts
Champion innovation, principled entrepreneurship, respectful challenge, and economic thinking at all levels
Build and maintain strong internal stakeholder relationships to foster high cross-functional collaboration, identifying improvement opportunities
Drive continuous improvement initiatives by identifying process enhancements that contribute to a superior customer experience
Stay informed about Vantedge Medical’s global capabilities, recognizing and leveraging opportunities to enhance customer engagement and growth, fostering knowledge-sharing with other sites
Additional responsibilities as assigned to support business objectives

Requirements:

Demonstrated alignment with Vantedge’s core values: customer focus, integrity, accountability, collaboration, agility, and innovation
Bachelor’s degree (4-year) focused in Business, Customer Experience, Project Management, Engineering or related field
Minimum of 5 years leading a Customer Service or Account Management organization in a regulated manufacturing or medical contract manufacturing environment, or equivalent manufacturing environment
A demonstrated ability to positively lead and support a team through coaching, performance feedback, including development, management and reporting of KPIs
Superior communication skills (written and verbal), with a strong, professional business acumen, with the ability to positively influence stakeholders at all levels and build consensus
Excellent presentation, meeting facilitation, listening skills and PowerPoint deck design and development
Advanced analytical tool capabilities, including Excel
ERP proficiency (including reporting)
Accountability, autonomy, drive, and ownership of responsibilities and expectations in a fast-paced environment
Proactive, customer-focused mindset with a strong sense of ownership and urgency
Strong problem-solving abilities with a creative, solutions-oriented approach
Highly organized and adaptable with a passion for learning, growth, and continuous improvement
May require long periods of sitting and close visual acuity to perform activities such as: preparing and analyzing data/figures, viewing a computer screen and extensive reading
Up to 5% travel based upon business need

What will put you ahead:

Master’s degree in related field
Medical contract manufacturing (CMO) experience
Lean Six Sigma and/or Agile certifications
Experience in Microsoft Power BI
Metals industry experience
Experience in pipeline reporting and pipeline management with Customer Relationship Management (CRM) software such as SalesForce, Hubspot, or Microsoft Dynamics
Experience using Infor’s Visual ERP software

Quick Apply

Refine Your Search

customer service manager jobs in elk grove, ca

Customer Solutions Manager

Workforce Management Analyst

Supervisor

Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)

Client Service Administrator

SR Manager - Global Customer Service

Customer Service Manager - US

Manager - Client- Virtual Concierge

CUSTOMER SERVICE SUPERVISOR, FRANCHISE TAX BOARD

Styling Team Manager (Remote)

Manager, Customer Service (MHR)

Manager/Customer Service

ADMINISTRATOR I, FRANCHISE TAX BOARD

Branch Team Lead Full-Time West Sacramento, CA

Director of Call Center Operations (2053)

Membership Experience & Operations Director

Senior Client Service Manager

Director, Client Relations

Supervisor, Customer Service (MHR)

Float Customer Service Supervisor

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