Top 77 Call center representative Jobs in Elk Grove Ca

Contact Center Agent
Independent Living Systems —Sacramento, CA
- $20 - $26 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
9d
Hospital Billing Customer Service Representative (Hybrid)
USCB America —Elk Grove, CA
- From $17 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
4d
Client Call Center Representative
Command Health —Sacramento, CA
- $40,000 - $50,000 a year
- Full-time
- Computer literacy
- Communication skills
- Entry level
Quick Apply
Medical Assistant Patient Services Rep
Dignity Health Medical Group —Rancho Cordova, CA
- $25.74 - $28.82 an hour
- Full-time
- Writing skills
- Windows
- High school diploma or GED
2d
HR Contact Center Representative - REMOTE
Ryder System —Sacramento, CA
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Salesforce
- High school diploma or GED
- Disability insurance
- Health insurance
5d
Contact Center Representative I
Sacramento Credit Union —Sacramento, CA
- $21.00 - $26.79 an hour
- Part-time
- High school diploma or GED
- Computer skills
- 1 year
- Paid holidays
- 401(k)
Quick Apply
Customer Service Sales Representative
Answer Desk Solutions —Sacramento, CA
- $700 - $750 a week
- Full-time
- Background check
- Sales
- Computer literacy
- Paid training
Quick Apply
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Technical Support Representative
Luxer One —Sacramento, CA
- $23 - $25 an hour
- Hybrid work
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Bonney Plumbing, Electrical, Heating and Air —Sacramento, CA
- $18 - $21 an hour
- High school diploma or GED
- Typing
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative/Dispatcher
Greenberg Clark Inc —Sacramento, CA
- Full-time
- Communication skills
- Entry level
- Time management
Quick Apply
Collections Representative
Pacific Retrieval LLC —Sacramento, CA
- $18 - $20 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Checking Operations - Checking Operations Representative
Golden 1 Credit Union —Sacramento, CA
- $20.07 - $22.00 an hour
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
Quick Apply
2d
Customer Service Associate
R & D TRANSPORTATION SERVICES —Sacramento, CA
- $21 - $23 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
Quick Apply
Telemarketer - State Farm Agent Team Member
Yeh Ferguson - State Farm Agent —Sacramento, CA
- $18 - $25 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- 401(k) matching
Quick Apply
Call Center Sales Representative
California Energy Initiative —Sacramento, CA
- $3,000 - $9,000 a month
- Full-time
- No experience needed
- Residential
- Fair chance
Quick Apply
11d
Customer Service Rep
Lexus of Sacramento —Sacramento, CA
- $18 an hour
- Full-time
- 18 years or older
- Dealership
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Quick Apply
3d
Retail Support Specialist
DSI Systems —Sacramento, CA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Licensed Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America, LLC —Sacramento, CA
- $60,000 - $150,000 a year
- Urgently hiring
- Spanish
- Writing skills
- English
- Paid training
- Health insurance
Quick Apply
On-Site Customer Service Representative
Molly Maid —Sacramento, CA
- $17 - $20 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
Quick Apply

I want to receive the latest job alert for call center representative in elk grove ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near elk grove ca

Call Center Representative jobs in Sacramento, CA

Customer Service Representative jobs in Sacramento, CA

Member Services Representative jobs in Sacramento, CA

Telemarketer jobs in Sacramento, CA

Customer Service Representative jobs in Elk Grove, CA

Insurance Agent jobs in Sacramento, CA

Patient Services Representative jobs in Rancho Cordova, CA

Call Center Representative jobs in Livonia, MI

Liquor Sales Representative jobs in Michigan

Distribution Center jobs in Terrell, TX

Convention Center jobs in Indianapolis, IN

Call Center Representative jobs in Downers Grove, IL

Call Center Representative jobs in East Orange, NJ

Customer Service Representative Remote jobs in Greenville, SC

Call Center Representative jobs in Aurora, CO

Field Service Engineer jobs in Florida

Patient Service Representative Baystate jobs in Springfield, MA

Customer Service Representative jobs in Aurora, CO

Remote Customer Service jobs in Glendale, AZ

Customer Service Representative jobs in Alexandria, VA

Contact Center Agent

Independent Living Systems -
Sacramento, CA

Quick Apply

Job Details

Full-time
$20 - $26 an hour
9 days ago

Qualifications

Customer records maintenance
Record keeping
Phone communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Telephone systems
Clerical experience
Customer interaction during outreach
Office phone management
Quality data entry
Customer data entry

Full Job Description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

High School Diploma or GED.
Proven experience working in a contact center environment, preferably within healthcare or a related field.
Ability to manage high volume contact center demands.
Familiarity with inbound and outbound customer service processes and phone systems.
Basic clerical experience and technical knowledge including accurate data entry and record keeping.
Ability to work flexible hours to accommodate contact center shifts.
Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

Associate's degree
Experience specifically in healthcare services or medical contact centers.
Experience with Microsoft Office Suite
Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
Certification in customer service or contact center operations.

Responsibilities:

Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
Perform other duties as assigned.

Quick Apply

Refine Your Search

call center representative jobs in elk grove ca

Contact Center Agent

Hospital Billing Customer Service Representative (Hybrid)

Client Call Center Representative

Medical Assistant Patient Services Rep

HR Contact Center Representative - REMOTE

Contact Center Representative I

Customer Service Sales Representative

Business Member Support Service Center Representative

Technical Support Representative

Call Center Representative

Customer Service Representative/Dispatcher

Collections Representative

Checking Operations - Checking Operations Representative

Customer Service Associate

Telemarketer - State Farm Agent Team Member

Call Center Sales Representative

Customer Service Rep

Retail Support Specialist

Licensed Call Center Insurance Agent (Sales, Customer Service)

On-Site Customer Service Representative

I want to receive the latest job alert for call center representative in elk grove ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected