JOB DESCRIPTION
- This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, TN or H-1B).
**This is a
hybrid position with an onsite requirement of 1-2 days per week in Alpharetta, GA or Rancho Cordova, CA. Candidates should be within a reasonable commuting distance (approximately 50 miles) of Alpharetta, GA or Rancho Cordova, CA to support onsite requirements.
We are looking for a Software Engineer to support the administration, maintenance, and operational stability of enterprise data platforms, with primary focus on
Snowflake & Matillion platform. This role is intended for someone with strong troubleshooting skills, a platform support mindset, and the ability to use automation and AI-driven approaches to improve operational efficiency.
The ideal candidate should be comfortable supporting data platforms , production jobs, access management, deployments, incident resolution, documentation, and platform health monitoring. In addition, the candidate should have interest and ability to
use AI, automation, and agent-based solutions to optimize support processes, reduce manual maintenance activities, and improve proactive issue detection and resolution.
RESPONSIBILITIES
Key Responsibilities
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Provide day-to-day administration and platform support for Snowflake, Matillion and related enterprise data platforms. Responsibilities include monitoring platform health, supporting user access, troubleshooting production issues, assisting with deployments, maintaining operational documentation, and coordinating with Data Engineering, BI, Cloud, Security, Infrastructure, and business teams.
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Identify opportunities to automate repetitive support tasks, build AI-assisted workflows, and develop lightweight agents or automation scripts where applicable to improve platform reliability, reduce manual intervention, and enhance operational efficiency.
Primary Duties
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Provide administration, platform support, and maintenance for Snowflake, Matillion and other enterprise data platforms.
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Monitor Matillion jobs, schedules, failures, alerts, and production execution issues.
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Support Snowflake users, roles, warehouses, databases, schemas, permissions, access reviews, and platform usage monitoring.
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Support Power BI administration activities including workspaces, gateways, dataset refreshes, user access, capacity monitoring, and production support (Optional)
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Assist with incident triage, root cause analysis, resolution tracking, and post-incident documentation.
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Support deployment activities across development, test, UAT, and production environments.
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Maintain runbooks, SOPs, operational checklists, support guides, and knowledge base documentation.
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Work with Data Engineering and BI teams to troubleshoot ETL/ELT pipeline failures, report refresh issues, connectivity issues, and performance problems.
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Use AI tools and automation to optimize support processes, reduce repetitive manual tasks, and improve operational effectiveness.
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Build or support AI agents, scripts, or automated workflows where applicable to assist with monitoring, job failure analysis, report refresh validation, documentation, access reviews, and maintenance activities.
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Identify opportunities for proactive monitoring, automated alerts, self-service support, and preventive controls.
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Support platform upgrades, patches, configuration changes, environment maintenance, and vendor coordination.
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Monitor Snowflake performance, warehouse usage, cost trends, query history, and resource utilization.
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Monitor Power BI capacity, refresh failures, gateway health, workspace usage, and report performance issues.
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Support audit, compliance, vulnerability remediation, access certification, and change management activities.
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Be willing to support additional platforms as needed, including BI tools, data governance tools, data integration tools, and AI/ML platforms, with minimal training.
QUALIFICATIONS
Minimum Qualifications
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2+ years professional experience with Bachelor's degree in Computer Science, Engineering or related technical field; Additional experience may be accepted in lieu of education or degree
Required Skills
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Hands-on experience or strong working knowledge of Snowflake administration.
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Experience with Matillion (Maia) preferably in administration, platform support, or production operations.
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Working knowledge of Power BI administration or support, including workspaces, gateways, refresh failures, access management, and capacity usage.
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Strong SQL & Python skills and understanding of data warehousing, ETL/ELT concepts, BI platforms, and cloud data platforms.
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Ability to troubleshoot job failures, report refresh failures, access issues, connectivity issues, configuration issues, and performance problems.
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Understanding of enterprise environments such as Dev, QA, UAT, and Production.
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Experience with production support, incident management, change management, and release management processes.
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Ability to document issues clearly, create support runbooks, and maintain operational procedures.
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Interest and practical ability to use AI tools, automation, and scripting to improve support and maintenance processes.
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Ability to learn and support additional platforms quickly with minimal training.
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Strong analytical, communication, ownership, and collaboration skills.
Preferred Skills
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Experience with Snowflake warehouses, resource monitors, role-based access control, query history, masking policies, and performance tuning.
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Experience with Matillion DPC or Matillion ETL administration.
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Experience with Power BI Service, Power BI gateways, Premium/Fabric capacity, dataset refreshes, workspace governance, and access controls.
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Exposure to AI-assisted engineering tools, automation frameworks, workflow agents, or support bots.
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Ability to build small automation utilities using Python, shell scripting, APIs, PowerShell, or similar tools.
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Exposure to Git, CI/CD, DevOps practices, deployment automation, or release management.
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Knowledge of cloud platforms such as AWS, Azure, or GCP.
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Experience supporting platforms in healthcare, insurance, financial services, or other regulated enterprise environments.
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Familiarity with tools such as ServiceNow, JIRA, Confluence, monitoring tools, and alerting platforms.
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Exposure to additional platforms such as Tableau, BusinessObjects, Collibra, Dataiku, EBX, Data Virtualization, or other enterprise data tools is a plus.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
ADDITIONAL INFORMATION
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
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Rich medical & pharmacy benefits
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100% employer-paid dental and vision benefits
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Holistic wellbeing program with deep financial incentives
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Generous paid time off plus 12 paid holidays and your birthday off
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Culture of growth and learning: career development; tuition reimbursement; recognition program
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Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
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Social responsibility and volunteer opportunities
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Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Hybrid
ABOUT THE TEAM
At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
- Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
