Description
Job Overview:
The
Full-Time Facility Administrator assures that the day-to-day operations of the on-site facilities are run smoothly by assisting the General Manager as they oversee the facilities and common areas. This position supports the General Manager, and is responsible for meeting assigned goals and objectives as well as ensuring effective and efficient day-to-day operations of the community; to uphold the aesthetics of the community as directed by the Board; and ensure that the highest level of service is being provided to residents, and their families, friends and guests.
Compensation: $21-24/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:-
Greeting Residents and Guests: The Lodge Attendant is responsible for welcoming residents and guests with a smile and verbal greeting consisting of more that a simple “hi”.
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Facility Opening and Closing Procedures
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Telephone – First in line for all incoming calls.
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Telephone system message maintenance, routine system maintenance, system programming (as in greeting changes, etc.)
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Updating of Age Verification process
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Coordinate facility rental requests
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Maintain and Update the Website with current Documents and Resident information
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Connect – Workorder System Monitoring and Input
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Connect – Customer Service Update Calls
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Register new homeowners and issue Access Cards and Transponders
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Assist in ensuring that the facility amenities are properly maintained and repaired as needed.
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Assist in the implementation of the Association’s rules and regulations as they relate to the community facility
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Receives and processes mail as directed
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Committee Meeting Support – Room Setup, Room Break Down, Food and Beverage Coordination
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Respond to homeowner inquiries regarding usage and general facility issues in a professional manner
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Assist the Architectural Review Committee with application intake and management.
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Ensure all customer service calls and related work orders are handled in accordance with established procedures.
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Represent professionalism and FirstService Residential's standards of operations to clients and fellow staff at all times.
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Other items that may be required as part of job description based upon Board of Directors’ requests/FirstService Residential supervisor, or as deemed appropriate.
Skills & Qualifications:-
Interfaces with homeowners, customers and co-workers.
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Productivity: great attendance, good work quality, positive contributor, works well in a team environment, strong people skills, and works well with others.
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Innovation: assists in resolving situations and concerns.
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Honesty: truthful, trustworthy, doing what is right and what needs to be done, is fair and objective, possesses integrity, and treats others with maturity.
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Loyalty: committed to the goals of the organization, the nature of the business, respects the organization’s efforts, defends the company name, and gives the best effort and sincerity.
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Initiative: ability to think, work and make independent decisions based on sound judgment.
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Demonstrates high level of proficiency in PC technology, Club Management System and all MS Office applications.
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Excellent written and verbal skills.
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Excellent time management, organizational and follow-up skills.
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Ability to manage competing priorities and assignments.
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Must be comfortable working in a fast paced environment where continuous improvement is expected.
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Flexible and adaptable to rapid change.
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Strong customer service skills are required as this position has face-to-face interactions with Members, Residents, Developers, Potential Home Buyers and the general public
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Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
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Must be flexible, calm and able to handle difficult clients and/or personalities with strength and professionalism
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Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Education & Experience:-
High School Graduate
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Proficient in English.
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Excellent general math skills
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Must be able to quickly gather information and make good quality decisions without supervision
Physical Requirements and Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must be able to lift 25 lbs. and be able to move and set up tables and chairs for events and remove for clean-up.
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Must be able to sit and stand for extended periods of time.
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Must be able to move about the property in order to oversee vendors and attend events.
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Must have finger dexterity for typing/using a keyboard.
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Occasional overtime will be required based on business needs.
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Consistent and regular attendance required.
What We Offer:-
Medical, dental, and vision plans (full time and those working 30+ hours)
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Part time 20+ hours qualify for dental and vision
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401K match
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Time off including vacation, sick, and company paid holidays
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Pet insurance available
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Tuition reimbursement
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Legal services
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Free emotional wellbeing and daily life assistance support for all associates
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Domestic partner coverage
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Health savings account
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Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
[email protected].
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
[email protected]; we will respond in accordance with Local Law 144, within 30 days.
