Top 11 Technical associate Jobs in Elk Grove Ca

IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —Sacramento, CA
- $42,000 - $68,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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Help Desk Technician I
United Mechanical —West Sacramento, CA
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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Help Desk Specialist
NuAxis Innovations —Lodi, CA
- Online Application
- Google Workspace
- Mid-level
- Windows
Help Desk Specialist
ea consulting —Folsom, CA
- Email
- English
- Mid-level
- 2 years
Student Assistant - Help Desk Information Technology (West Sacramento, CA)
University Enterprises, Inc. —West Sacramento, CA
- $18 - $20 an hour
- Part-time
- Microsoft Word
- Background check
- Microsoft Excel
Senior Associate, Technical Delivery Project Manager
PRICE WATERHOUSE COOPERS —Sacramento, CA
- $77,000 - $202,000 a year
- Computer Science
- 3 years
- Machine learning
- Paid holidays
- Health insurance
Senior Associate, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Sacramento, CA
- $77,000 - $202,000 a year
- 7 years
- Oracle
- Java
- Paid holidays
- Health insurance
Oracle Technical Cloud Associate Vice President
Deloitte —Sacramento, CA
- $163,400 - $322,100 a year
- Full-time
- Computer science
- Azure
- Computer Science
1d

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Help Desk Technician I
United Mechanical —West Sacramento, CA
Valid driver’s license and reliable transportation for occasional travel between offices. Respond to help desk tickets, phone calls, and user support requests…
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IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
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7d
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TP Mechanical Contractors LLC —Columbus, OH
1-3 years of IT help desk or technical support experience. CompTIA Network+ or similar networking certification (a plus). Ability to walk job sites.
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IT Field Service Help Desk Technician

HCL Technologies Limited - Business Services -
Sacramento, CA

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Job Details

Full-time
$42,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Teamwork
Data center experience
Cloud infrastructure
Data storage
Field engineering on-site equipment repair
Software installation
Microsoft Office
Network infrastructure
Virtualization tools
Barcode scanners
Programmable logic controllers
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Server virtualization
Networking equipment (troubleshooting support)
Supervisory control and data acquisition (SCADA)
macOS
IT
Problem management
Industrial networks
Desktop administration
Field engineering
Operating system installation
Ticketing system technical support

Full Job Description

Role Purpose:

· Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations.

Responsibilities :-

Incident Management & Resolution:

· Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.

· Perform triage and assignment of site alerts/incidents.

· Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely.

· Adhering to SLAs agreed in the Scope

· ITIL Processes awareness and adhering to ITIL process workflow.

Site Operations & Preventive Maintenance:

· Conduct daily site walkthroughs and routine checks.

· Maintain site-specific knowledge base and update manuals.

· Performs routine maintenance and preventive checks to ensure the health of critical IT systems

· Assist in planned change management activities requiring on-site presence.

Collaboration & Communication:

· Bridge between L2/L3 support teams and business stakeholders.

· Engage and escalate IT issues impacting business operations.

· Coordinate and shadow dispatch engineers during work completion.

· Reporting to the Track Lead / Team Lead at Site

· Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to

· resolve those problems

· Troubleshooting technical issues

· Attends operations related meetings.

· Site review & meetings with site SPOC.

· Meetings with vendors, OEMs on open actions

· Project support meetings

Required Skills / Qualifications:

· Minimum 5-7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer

· Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills.

· Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices

· Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations.

· ServiceNow for SLA tracking and ticket management.

· Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)

· Hands on experience in handling Data centre hardware.

· Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology.

· Strong Customer service skills

· Able to handle unforeseen situations.

· Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Additional Responsibility

· Might need to travel to other sites based on demand and requirements.

· On-call requirement for P1/Urgent issues outside regular support hours (local business hours).

· Handle operations and customer requirements as per process and agreed SOW.

· Possible rotational shifts.

Soft Skills

· Excellent communication and conversation skills (Verbal and Written)

· Coordination with HCL internal teams, stakeholders, and vendors

· Good documentation skills

· Good working knowledge of MS OFFICE

· Should have a great customer handling skill

· Can drive HCL’s value and its methodology

· Ability to adjust to evolving processes

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $42,000.00 - $68,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: On the road

Quick Apply

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technical associate jobs in elk grove ca

IT Field Service Help Desk Technician

Help Desk Technician I

Help Desk Specialist

Help Desk Specialist

Student Assistant - Help Desk Information Technology (West Sacramento, CA)

Senior Associate, Technical Delivery Project Manager

Senior Associate, Oracle Cloud Technical Lead

Oracle Technical Cloud Associate Vice President

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