Top 113 Import forwarding Jobs in Elk Grove Village, Il

Customer Service Representative – International Shipping
Hecny Group —Schaumburg, IL
- $3,750 - $4,000 a month
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
Warehouse Support Specialist
FedEx Logistics —Elk Grove Village, IL
- $20.22 - $28.32 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Warehouse Operations Specialist S3
FedEx Logistics —Elk Grove Village, IL
- $21.47 - $29.68 an hour
- Overtime
- Basic math
- Mid-level
- Forklift
- Health insurance
- Dental insurance
8d
Team Lead
FedEx Logistics —Elk Grove Village, IL
- $28.01 - $42.01 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Entry Specialist
LOGISTEED America, INC —Elk Grove Village, IL
- $25 - $30 an hour
- Full-time
- Writing skills
- English
- Office
Quick Apply
Customs Brokerage Specialist
FedEx Logistics —Elk Grove Village, IL
- $25.37 - $35.51 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Paid training
- Health insurance
9d
Fulfillment Associate
Yamato Transport U.S.A., Inc. —Wood Dale, IL
- $48,000 - $60,000 a year
- 8 hour shift
- Bilingual
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Sea Logistics Customer Care Specialist, Import
Kuehne+Nagel —Bensenville, IL
- $26.44 - $31.25 an hour
- Microsoft Outlook
- US work authorization
- 1 year
- Health insurance
- 401(k)
Managed Account Administrator
FedEx Logistics —Elk Grove Village, IL
- $5,520.89 - $8,833.42 a month
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Import Specialist - Air
Forward Air —Des Plaines, IL
- $30 - $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
1d
Sr Air Export Forwarding Agent - Dangerous Goods
FedEx Logistics —Elk Grove Village, IL
- $32.21 - $48.30 an hour
- Full-time
- Computer literacy
- Basic math
- Research
- Health insurance
- Dental insurance
11d
Ocean Import Agent II
AIT Worldwide Logistics, Inc. —Palatine, IL
- $27.80 - $39.20 an hour
- Online Application
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Export Specialist - International Air & Ocean
Edward J Zarach & Associates Inc —Bensenville, IL
- $59,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- AD&D insurance
- Health insurance
Air Import Operations Agent II
AIT Worldwide Logistics, Inc. —Palatine, IL
- $27.80 - $39.20 an hour
- Online Application
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Health savings account
8d
Warehouse Office Agent
CR Express —Bensenville, IL
- From $20 an hour
- Overtime
- 18 years or older
- Spanish
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Senior Customs Brokerage Specialist
FedEx Logistics —Elk Grove Village, IL
- $28.01 - $42.01 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid training
- Health insurance
11d
Freight Forwarder, Air Import
DSV —Itasca, IL
- $22.50 - $30.50 an hour
- Full-time
- Customer service
- Computer literacy
- Basic math
Freight Forwarder, Air Import, Gateway
DSV —Itasca, IL
- $22.50 - $30.50 an hour
- Full-time
- Customer service
- Computer literacy
- Basic math
Customs Entry Writer I
Yusen Logistics —Elk Grove Village, IL
- $36,153 - $54,129 a year
- Full-time
- Background check
- Computer literacy
- Office
- Commuter assistance
- AD&D insurance
Freight Forwarder, Ocean Import
DSV —Itasca, IL
- $22.50 - $30.50 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Word processing

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import forwarding jobs near elk grove village, il

Customer Service Representative – International Shipping

Hecny Group
Schaumburg, IL

Quick Apply

Job Details

Full-time
$3,750 - $4,000 a month

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Export management
Microsoft Word
Customs regulations compliance
Customer communication
Microsoft Excel
Microsoft Outlook
Freight documentation management
Logistics customer service
Client inquiry handling
Collaborating with government agencies
NVOCC
Customs documentation preparation
Technical Proficiency
International trade regulations
Transportation documentation for distribution operations

Full Job Description

Company Profile
We are one of the largest NVOCC's in the world. Our company is financially stable with over 2500 employees and 70 offices worldwide. We provide excellent health benefits as well as 401k match, vacation, sick time and holiday pay.

We are an equal opportunity employer.

Position Summary

We are seeking a detail-oriented and proactive Customer Service Representative to manage international shipping operations for both air and ocean freight. The ideal candidate will have experience handling import and export shipments, coordinating with global carriers and freight forwarders, and ensuring seamless customer service. This role requires strong communication skills, the ability to troubleshoot shipping delays, and knowledge of international trade regulations.

Job Responsibilities

Shipment Coordination & Documentation

Oversee international air and ocean shipments, ensuring timely pickup, transit, and delivery.
Track and monitor shipments, providing customers with real-time status updates and proactive solutions for delays.
Work closely with freight forwarders, customs brokers, and carriers to resolve shipment issues.
Ensure compliance with customs regulations and international shipping laws, including Incoterms, duties, and tariffs.
Prepare and process billing, including generating invoices, assembling billing packages, maintaining accurate records, and sending invoices via email clients.

Customer Service & Issue Resolution

Serve as the primary point of contact for international customers, addressing inquiries and concerns professionally.
Handle disputes related to delays, customs holds, or unexpected shipping fees, providing prompt and effective solutions.
Assist customers with tariff classifications, customs clearance requirements, and import/export restrictions.
Maintain accurate customer records and ensure all transactions comply with company policies and global trade regulations.

Billing & Accounts Management

Process invoices, freight charges, and duty payments, ensuring billing accuracy.
Investigate billing discrepancies and resolve disputes with customers and carriers.
Monitor and maintain Accounts Receivable (AR) by ensuring timely payments from international customers.

Performance Tracking & Reporting

Analyze shipment KPIs, including transit times, on-time deliveries, and customer satisfaction metrics.
Generate and analyze daily and weekly reports , identifyingtrends, common issues, and areas for process improvement.
Work collaboratively with internal teams to enhance service efficiency and streamline international shipping processes.

Required Experience & Skills

Key Competencies

✅ Strong communication and problem-solving skills to resolve shipping issues efficiently.
✅ Ability to handle high volumes of customer inquiries while maintaining service quality.
✅ Exceptional multitasking and organizational skills in a fast-paced, global shipping environment.
✅ Attention to detail in reviewing international shipping documentation.

Industry Knowledge & Experience

2+ years of experience in international shipping customer service, freight forwarding, or import/export operations.
Strong understanding of global shipping regulations, Incoterms, and customs clearance procedures.
Familiarity with major shipping carriers (DHL, FedEx, UPS, Maersk, MSC, CMA CGM, etc.).
Experience working with customs brokers, trade compliance teams, and government agencies (e.g., CBP, FDA, USDA, TSA).

Technology & Systems Proficiency

Experience with freight management and tracking software (e.g., CargoWise, SAP, or other TMS platforms).
Proficiency in Microsoft Office (Excel, Outlook, Word) for reporting and communication.

Performance Expectations

Maintain high levels of customer satisfaction by resolving shipping concerns quickly and efficiently.
Ensure accuracy in shipping documentation and compliance with international trade laws.
Improve on-time delivery rates and minimize delays through proactive issue resolution.

Job Type: Full-time

Pay: $3,750.00 - $4,000.00 per month

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

imports/export in international trade: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

import forwarding jobs in elk grove village, il

Customer Service Representative – International Shipping

Warehouse Support Specialist

Warehouse Operations Specialist S3

Team Lead

Entry Specialist

Customs Brokerage Specialist

Fulfillment Associate

Sea Logistics Customer Care Specialist, Import

Managed Account Administrator

Import Specialist - Air

Sr Air Export Forwarding Agent - Dangerous Goods

Ocean Import Agent II

Export Specialist - International Air & Ocean

Air Import Operations Agent II

Warehouse Office Agent

Senior Customs Brokerage Specialist

Freight Forwarder, Air Import

Freight Forwarder, Air Import, Gateway

Customs Entry Writer I

Freight Forwarder, Ocean Import

I want to receive the latest job alert for import forwarding in elk grove village, il

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