Top 1 Technical associate Jobs in Elkhart, In

Help Desk Technician
Forest River, Inc. —Elkhart, IN
- Word processing
- Mid-level
- Windows
- Opportunities for advancement

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Help Desk Technician
Forest River, Inc. —Elkhart, IN
Deliver hands-on technical support for hardware, software, mobile devices, and other technology tools — by phone, email, in person, or remote desktop.

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Help Desk Technician

Forest River, Inc. -
Elkhart, IN

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Job Details

Benefits

Opportunities for advancement

Qualifications

Non-technical user support
Knowledge management
CAD software
Mobile device support
Confidential information handling
Email customer support
Technical support via phone
IT user and group management
Phone communication
Procedural guides
Word processing
Incident report management
In-person customer service
Training material drafting
Mid-level
Windows
Incident Escalation
User training (technical support)
Data integrity and documentation
Help files
Internal employee customer service
Desktop (troubleshooting support)
Graphic design software
Remote access software
Desktop applications
Networking equipment (troubleshooting support)
Customer service knowledge base
IP networking
Productivity software
End user technical writing

Full Job Description

Job Description – Forest River Inc. – Help Desk Technician (Onsite)

The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role, you will be the primary point of contact for our staff—using your technical expertise to solve problems, maintain systems, and ensure technology works seamlessly for everyone.

What's In It For You?

Growth - Work in a supportive, fast-paced, entrepreneurial, and innovative workplace that offers opportunities for advancement.
Help shape the future - Have a hand in building and growing our evolving Technical Support strategy.
Opportunity - shape best practices for Technical Support initiatives.
Grow business knowledge by working with teammates across all aspects of Forest River's diverse business.

What You'll Do

You'll bring proven communication skills, sharp problem-solving instincts, and a commitment to excellence to every support interaction.

Deliver hands-on technical support for hardware, software, mobile devices, and other technology tools — by phone, email, in person, or remote desktop.
Diagnose and resolve issues quickly; escalate complex problems to the right team member with full context.
Manage user accounts — password resets, unlocks, re-enablement, and identity verification.
Maintain up-to-date knowledge of company policies and assist in compliance efforts.
Contribute to and maintain Help Desk documentation, knowledge base articles, and procedural guides.
Assist in keeping the Help Desk web presence current and useful.
Log, track, and document all technical issues accurately and completely.
Produce clear written materials — correspondence, memos, reports, and presentations — using word processing and graphics software.
Stay current on emerging technologies and trends relevant to the role.
Pitch in on other related duties as the team's needs evolve.

What We Are Looking For:

Associate's degree preferred, with 5+ years of hands-on technical and customer service experience.
Strong interpersonal skills with a genuine focus on customer satisfaction.
Proactive self-starter with a strong sense of ownership and the ability to work independently in a fast-paced environment.
Outstanding written and verbal communication skills.
Solid working knowledge of Windows-based PC environments.
Proficiency with common software packages — Microsoft Office, Adobe products, AutoCAD, and similar tools.
Intermediate understanding of TCP/IP networking and the ability to troubleshoot connectivity issues.
Comfortable working with users of all technical skill levels.
Ability to design and deliver basic technology training materials.
Strong grasp of organizational policies and procedures — and the judgment to apply them.
Unwavering commitment to confidentiality and data integrity.
Reliable personal transportation required (business mileage reimbursed).
Personal smartphone required for departmental communications.

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Help Desk Technician

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