Top 11 Help desk support Jobs in Ellettsville In

Help Desk Technician
MAINSTREAM FIBER NETWORKS LLC —Bloomington, IN
- $18 - $20 an hour
- Overtime
- Office
- Residential
- High school diploma or GED
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1d
Anticipate Tech Aide
MSD Martinsville Schools —Martinsville, IN
- Online Application
- School experience
- Classroom
- Ability to walk for extended periods
- Disability insurance
- Health insurance
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Network Engineer
Indiana University —Bloomington, IN
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid parental leave
- Health savings account
9d
Senior Software Engineer, Core Experiences - Bloomington, IN, USA
Speechify —Bloomington, IN
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
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IT Desktop Support
Gaylor Electric —Indianapolis, IN
Remote problem-solving through use of remote connection tools. Laptop, tablet, cell phone configurations and deployments.
Quick Apply
Help Desk Technician
MAINSTREAM FIBER NETWORKS LLC —Bloomington, IN
Logs customer problems and tracks calls through resolution. Associates or Bachelors’ degree in related field, preferred.
$18 - $20 an hour
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1d

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Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
Quick Apply
14d
Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
2d

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Help Desk Technician

MAINSTREAM FIBER NETWORKS LLC -
Bloomington, IN

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Job Details

Full-time
$18 - $20 an hour
1 day ago

Qualifications

Telecommunications network troubleshooting
Phone communication
Equipment troubleshooting
High school diploma or GED
IP networking
Client interaction via phone calls

Full Job Description

Summary (Mon- Fri 11am-8PM)

The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the Company in connection with service order and installation activation for residential customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise.

Role and Responsibilities

Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations
Monitors and notifies management when similar frequent issues occur so that appropriate action can be taken
Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations as needed
May be required to perform additional duties and tasks as required by the Company
Respond to request for assistance by phone, email, and system alerts/tickets
Create, update, and provide follow up for tickets created in Mainstream’s customer relationship management portal
Logs customer problems and tracks calls through resolution
Escalate details of issues to NOC support if required
Ensure timely escalation of customer problems by assigning priority and resolution
Follow established documented procedures, and identify potential improvements
Provide triage and support for network and circuit outages
Perform additional tasks as assigned

Qualifications and Education Requirements

High School Diploma or equivalent education, required
Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP
Exposure to VOIP phones and knowledge of basic function
Ability to identify and distinguish audible tones/levels and colors
Ability to communicate naturally and pleasantly over the telephone
Requires alertness and attention to detail with ability to work under stress

Preferred Skills

Associates or Bachelors’ degree in related field, preferred
Network+ Certified, preferred

Additional Notes

Position is remote-based, following necessary in office training
Please note the Help Desk at Mainstream is NOT a traditional PC Help Desk. There is no computer troubleshooting required, past knowing how to run speed tests, verifying the end user equipment is receiving an IP address, and other basic network checks

Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.

Mon- Fri 11am-8PM

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help desk support jobs in ellettsville in

Help Desk Technician

Anticipate Tech Aide

Network Engineer

Senior Software Engineer, Core Experiences - Bloomington, IN, USA

Epic Healthy Planet Analyst II

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