Top 838 Customer service representative Jobs in Ellicott City Md

HVAC Customer Care Specialist
Amazing Heating and Air Conditioning, Inc. —Baltimore, MD
- $19 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- Residential
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
9d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
9d
Customer Service Representative
Medical Transportation Management (MTM, Inc.) —Baltimore, MD
- $21 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
ARC Document Solutions —Columbia, MD
- From $21 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
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Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Baltimore, MD
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
14d
Remote Client Agent (Work From Home) | Flexible Schedule
The Gainey Agency —Baltimore, MD
- Part-time
- Remote
- 18 years or older
- Computer literacy
- No experience needed
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Eddie Bleiberg - State Farm Agent —Ellicott City, MD
- $48,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Carrie Skinner - State Farm Agent —Columbia, MD
- $24 - $26 an hour
- Full-time
- Spanish
- Office
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Customer Service Representative (Full-Time) - Afternoon Shift
XPO Logistics Freight Inc. —Jessup, MD
- $23.57 - $27.06 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
10d
Customer Service Representative - State Farm Agent Team Member
Andrew Inglisa - State Farm Agent —Catonsville, MD
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
CSR
Gerber Collision & Glass —Ellicott City, MD
- $18 - $24 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Remote Customer Service & Client Support Agent – Work From Home
The Gainey Agency —Baltimore, MD
- Remote
- 18 years or older
- US work authorization
- Entry level
- Work from home
- Opportunities for advancement
Quick Apply
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays

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HVAC Customer Care Specialist

Amazing Heating and Air Conditioning, Inc.
Baltimore, MD

Quick Apply

Job Details

Full-time
$19 - $22 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
401(k) matching

Qualifications

Microsoft Outlook
Phone communication
High school diploma or GED
Telephone systems
Multi-line phone systems
Office phone management
Air conditioning

Full Job Description

HVAC Customer Care Specialist Job Description

Position: HVAC Customer Care Specialist

Position Type: Hourly, Non-Exempt

Pay: $19-$22 hourly

Reports to: Call Center Manager

*Our office is currently located in the 21230 area of Baltimore and set to relocate in several months to the Middle River/ White Marsh area. Individuals should be able to reliably commute to either location. Must be able to work from 8:30am-5:30pm and occasional evenings and weekends.*

Benefits:

Performance Bonus Employer Paid Medical, Dental & Life 401(k) 3.5% Match

PTO Short- & Long-Term Disability Legal Shield & Aflac

Position Summary

The HVAC Customer Care Specialist is the first point of contact for our customers. The HVAC Customer Care Specialist main role is to understand customers’ needs and schedule service appointments accordingly.

Key Responsibilities

· Create a positive first impression by responding promptly and professionally to all customer inquiries across phone, email, and web platforms.

· Schedule service appointments, maintenance visits, and new system estimates.

· Provide transparent information regarding fees in alignment with company pricing.

· Proactively follow up on unpaid or lapsed Comfort Club memberships, educate customers on membership benefits, and assist with renewal or enrollment.

· Maintain detailed, accurate, and up-to-date customer records, job notes, and equipment history within ServiceTitan.

· Coordinate with dispatch and other departments internally to ensure efficient job flow and high levels of customer satisfaction.

· Address customer concerns, escalate issues when necessary, and ensure timely resolution and follow-up.

· Participate in an on-call rotation, working in coordination with the answering service to ensure urgent customer needs are addressed.

Required Qualifications

High school diploma or GED.
Minimum of 1 year of experience as an HVAC CSR.
ServiceTitan software experience.
Reliable high-speed internet connection and dedicated, quiet home office.
Proficient computer skills (Outlook, Excel, Word).
Excellent follow-through and organizational skills.
Able to work in a fast-paced environment and handle multi-line phone systems.
Strong verbal communication, empathy, and problem-solving abilities.
Willing to work on-call during peak seasons.

Customer Service Skills We Value:

Professional and courteous phone demeanor.
Confidence in guiding customers to book appointments.
Ability to assess urgency and schedule appropriately.
Detail-oriented with a focus on efficiency and accuracy.

Working Conditions

· Work is to be performed in an office environment. A dedicated, quiet office space with reliable high-speed internet is required to be considered for at home work arrangements.

· Candidate must be comfortable sitting for extended periods of time.

· The call center team operates in a virtual office environment to stay connected and communicate throughout the day, so candidates must be comfortable working in a collaborative online setting.

About the Company

Amazing Plumbing, Heating & Air Conditioning is a family-owned and operated company proudly serving communities throughout the greater Baltimore area. Built by a service technician, our company was founded on the belief that great service starts with taking care of both customers and the people doing the work. We are a team of technicians who understand the trade because we have lived it, and we take pride in supporting one another, sharing knowledge, and doing the job the right way.

We provide residential and light commercial HVAC services across Annapolis, Anne Arundel County, Baltimore County, Baltimore City, Howard County, Montgomery County, Prince George’s County, and Harford County.

Why Work With Us

At Amazing Heating and Air Inc., you are not just another employee. You are part of a team built by people who understand the demands of the trade and respect the work that goes into it. We offer competitive pay with opportunities to earn additional incentives, along with a comprehensive benefits package that includes employer-paid medical, dental, and insurance coverage. We invest in ongoing training and development so you can continue to grow your skills and advance your career. We believe in showing up for our customers, doing honest work, and creating an environment where employees feel respected, supported, and part of something meaningful. This is a place where you can build a long-term career while being part of a company that genuinely cares.

Equal Opportunity Employer

Amazing Heating and Air Inc. is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Pay: $19.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Work from home

Experience:

HVAC: 1 year (Required)
ServiceTitan: 1 year (Required)

Shift availability:

Night Shift (Preferred)
Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in ellicott city md

HVAC Customer Care Specialist

Customer Service Representative / Customer Support Associate

Customer Service Advocate I (Remote)

Customer Service Advocate II (Remote)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Success Representative (Remote)

Customer Service Advocate II (West Baltimore In-Office)

Remote Client Agent (Work From Home) | Flexible Schedule

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Virtual Service Representative (Call Center, on site) - Part Time

Customer Service Representative (Full-Time) - Afternoon Shift

Customer Service Representative - State Farm Agent Team Member

Customer Service Advocate II (In-Office)

CSR

Call Center Operator

Remote Customer Service & Client Support Agent – Work From Home

Call Center Operator - Healthcare

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