Top 878 Customer service representative Jobs in Ellicott City Md

Warranty Coordinator
Douron, Inc. —Owings Mills, MD
- $21 - $24 an hour
- Online Application
- Writing skills
- ERP systems
- Mid-level
- AD&D insurance
- Paid holidays
6h
Customer Service Representative (CSR)
Confidential —Silver Spring, MD
- $800 - $1,200 a week
- Full-time
- Travel
- Communication skills
- Entry level
Quick Apply
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
7d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
7d
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
14d
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Customer Service Representative
Johns Hopkins Medical Management Corporation —Hanover, MD
- $21.87 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
Quick Apply
5d
Customer Service Representative - Remote
Power Finance Texas —Baltimore, MD
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
7d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
12d
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Remote Client Agent (Work From Home) | Flexible Schedule
The Gainey Agency —Baltimore, MD
- Part-time
- Remote
- 18 years or older
- Computer literacy
- No experience needed
- Opportunities for advancement
- Flexible schedule
Quick Apply
Client Success Representative (Remote)
Demand.com —Baltimore, MD
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Client Support Specialist
AMERICAN SUBSTANCE ABUSE PROFESSIONALS INC —Cockeysville, MD
- $18.50 - $19.00 an hour
- Remote
- Analysis skills
- Typing
- Communication skills
Supply Chain Customer Service Rep
Johns Hopkins Health System —Baltimore, MD
- Full-time
- ERP systems
- Administrative experience
- High school diploma or GED
6d
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching

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Warranty Coordinator

Douron, Inc. -
Owings Mills, MD

Apply Now

Job Details

Full-time
$21 - $24 an hour
6 hours ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer returns handling
Writing skills
High school diploma or GED
Productivity software

Full Job Description

1. POSITION SUMMARY

The Warranty Coordinator position supports clients, coworkers, and vendors to achieve seamless solutions for product issues. The Corrective Actions department delivers solutions for clients by troubleshooting any concern and processing claims for replacements or fixes. The role features strong communication, promptness, and thoroughness. This position actively supports Account Executives in maintaining the strength of established external relationships.

2. POSITION EXPECTATIONS

Portrays a positive company image, minimizes client effort, and maximizes efficient solutions by facilitating seamless, professional, and friendly communication amongst clients, vendors, and coworkers
Follows up to ensure timely resolutions and client satisfaction
Ensures thorough communication by reaching out to all affected parties with case updates
Coordinates regularly with various internal departments to ensure smooth and timely orders, corrections, deliveries, or installations, as applicable
Communicates with vendors, factories, and freight companies to check on order statuses and/or troubleshoots issues
Ensures all communications are sent and all logs are recorded within 48 hours of receipt
Actively checks on all open cases with regularity to confirm all cases are progressing at all times
Assists sales representatives and clients as needed regarding product concerns and requests via email, telephone, fax, and internet inquiries in a timely manner
Fields client concerns and generates a strategy to address them according to company protocol
Assesses various potential solutions’ cost to the company and selects a route that both serves the customer and limits expense for the company
Reviews reported delivery shortages and takes action to correct
Processes damaged or returned product by inspecting damages, entering warranty claims, and coordinating replacement product using appropriate software and procedures
Coordinates the collection of appropriate evidence for warranty claims and submits
Maintains records, statuses, updates, and notes in ERP system throughout resolution process, and closes open cases and deficiency reports in a timely manner
As needed, acts as backup receptionist:
- Answers incoming calls in a timely, efficient, and professional manner
- Performs clerical functions such as typing of letters, faxes, spreadsheets, etc. when no other clerical support is available
Maintains customer confidence and protects operations by keeping information confidential
Maintains a safe and clean working environment by complying with policies, procedures, and regulations
Other duties as assigned

3. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

4. MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

High school diploma or equivalent

Experience:

3+ years’ experience in customer service
Experience in commercial furnishings industry preferred

Knowledge/Skills:

Proficient PC skills using MS Office and other computer programs
Familiarity with CORE software preferred
Excellent presentation, listening, verbal, and written communication skills
Ability to manage and organize time to meet objectives and deadlines
Ability to work fully on-site, in-office during work hours
Ability to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
Lives and leads by company values and serves as an example of the best we want to see in our team.
Ability to interact professionally with customers, vendor partners, and fellow employees
Highly motivated to learn and grow - self-directed and proactive
Reliable and responsive
Demonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thing
Possesses a positive attitude and sense of humor
Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges

5. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat
Moving self in different positions to accomplish tasks in various environments
Remaining in a stationary position, often standing or sitting for prolonged periods
Moving about to accomplish tasks or moving from one worksite to another
Adjusting or moving objects up to 25 pounds in all directions
Communicating with others to exchange information
Repeating motions that may include the wrists, hands and/or fingers
Assessing the accuracy, neatness, and thoroughness of work

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

6. WORKING CONDITIONS AND ENVIRONMENT

This position primarily works in an indoor office environment. The noise level in the work environment is usually low to moderate.

7. COMPENSATION

Wage range: $21.00 – $24.00 per hour, paid on a biweekly basis
Medical, dental, and vision insurance available for single or family coverage for full-time employees
Employer-paid disability, AD&D, and life insurances coverage
Additional insurance and savings account opportunities
401(k) plans with company match for qualifying employees
Paid time off and holidays

About the Company

Douron, Inc., a division of TSRC, Inc., is a leading Mid-Atlantic furniture dealership that works diligently to guide our commercial, educational, healthcare, and government clients through the vast world of workplace furnishings. We pride ourselves on being genuine and dependable partners in business. Since Douron’s beginning in 1969, our primary goal has been to provide clients with the highest quality furniture experience. We work with the best manufacturers and guarantee the products and services we provide.

TSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.

If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (804) 412-1200.

TSRC, Inc. maintains a drug-free workplace.

Apply Now

Refine Your Search

customer service representative jobs in ellicott city md

Warranty Coordinator

Customer Service Representative (CSR)

Customer Service Advocate II (Remote)

Customer Service Advocate I (Remote)

Customer Care Representatives (Call Center)

Call Center Operator - Healthcare

Customer Service Representative

Customer Service Representative - Remote

Customer Service Advocate II (In-Office)

Customer Service Advocate II (West Baltimore In-Office)

Virtual Service Representative (Call Center, on site) - Part Time

Remote Client Agent (Work From Home) | Flexible Schedule

Client Success Representative (Remote)

Customer Service Call Center Agent

Client Support Specialist

Supply Chain Customer Service Rep

Call Center Operator

Access Call Center Representative

Call Center Operator - All Shifts

Customer Service Representative / Customer Support Associate

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