Job description:
A boutique wellness experience that delivers results our clients consider essential.
Experienced. Confident. Proactive. High-energy — grounded in empathy, care, and authenticity.
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You have:
- Prior management or team-lead experience
- Sales or client-facing experience in wellness, hospitality, fine dining, or luxury retail
- The ability to influence, guide, and develop others
- Strong executive functioning skills — ability to prioritize, take ownership, and move initiatives forward to completion with minimal oversight, while ensuring thoughtful execution and details are accurate
- Confidence operating independently within established systems and standards, with self-management, integrity, and accountability
- Exceptional professionalism, maturity, and good judgment — serving as a trusted right hand to the owner while driving sales and business growth
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You’re ready to:
- Create elevated, white-glove, personable client experiences that drive high-ticket sales, conversions, and long-term retention to ensure long-term sustainability and success of the business
- Follow up withwarmleads and past prospects by making 50+ outbound calls per day to continue conversations and guide next steps
- Confidently help people think through their lifestyle to make time and room in their life and budget for stretching to close membership sales and stretch packages
- Handle objections and customer service situations that require de-escalation with care, empathy, and poise, keeping client satisfaction top of mind while discerning what’s fair and reasonable for the business financially.
- Take initiative, anticipate studio and owner needs, and keep operations running smoothly, efficiently and to a standard of excellence
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You might be a:
- Corporate professional — ready for a more people-focused career shift
- Career professional — returning to the workforce after time dedicated to family
- Teacher or educator transitioning to a new career — skilled at multitasking and navigating chaos, parents, and competing priorities with empathy, patience and poise
- Manager from a fast-paced, high-end dining or hospitality environment — who thrives in premium service and team leadership
If this sounds like you — we’d love to meet you.
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Who We Are
We help people move better, feel better, and live better every day.
We deliver premium one-on-one assisted stretching through a science-backed method rooted in evidence-based research, incorporating PNF techniques to improve mobility, recovery, and performance.
Our Columbia studio blends:
- The strength of Xponential Fitness — the global leader in boutique wellness, with sister brands including Club Pilates, YogaSix, Pure Barre, and BFT and thousands of locations worldwide.
- The care and connection of hands-on local ownership.
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What You’ll Do
- Be the face and voice of the studio
- Deliver exceptional first-timer and member experiences consistently yourself and through other staff
- Drive membership sales and other revenue growth
- Support studio events and community outreach to drive lead collection and sales
- Collaborate with the team to keep daily operations flowing and regularly check in with the owner
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Compensation & Benefits
- $16–$24 per hour + commissions + performance bonuses
- Clear growth path into Senior, Lead, or Manager roles — advancement possible within 90 days based on performance and fit (management track shared later in the hiring process)
- Free stretch membership
- Healthcare stipend
- Paid Time Off
- Team outings, free snacks, sparkling water, and other studio perks
Pay: $16.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- ATTENTION: Answering all the pre-screening questions below are required for consideration for this role. Respond to this question with "I understand."
- When were the last 3 times you called out of work and what were the reasons?
- Why do you want to work at StretchLab?
- Describe your experience (and number of years of experience) with sales in fitness, wellness, or service industries. Include what type of formal or informal training you've had.
Ability to Commute:
- Columbia, MD 21045 (Required)
Work Location: In person
