Top 290 customer service representative Jobs in elma, ny

Consumer Care Representative (Collections Specialist/Customer Service)
Coast Professional, Inc. —East Aurora, NY
- $17.20 - $17.75 an hour
- Full-time
- Background check
- High school
- Office
- Paid training
- AD&D insurance
Quick Apply
4d
Administrative Assistant/Customer Service Representative
Surgical Repairs International —Lancaster, NY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Surgery
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Client Success Manager: K-12 SaaS Partnerships
PLS 3rd Learning —Buffalo, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
4d
Retail Customer Service Representative
Adams Nursery & Garden Center —Lancaster, NY
- $17 - $22 an hour
- Seasonal
- Merchandising
- Supervising experience
- In-person
- Employee discount
- Flexible schedule
Quick Apply
7d
Phone specialist
UB Neurosurgery, Inc —Buffalo, NY
- $19 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Success Representative
ConEquip Parts & Equipment, LLC —Depew, NY
- $18 - $25 an hour
- Email
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
Call Center Representative
Nicole Aldinger Associate Real Estate Broker —Buffalo, NY
- $26.54 - $32.35 an hour
- Part-time
- Remote
- Computer literacy
- Analysis skills
- Continuous improvement
- Work from home
- Professional development assistance
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9d
Customer Relations Representative
Upstate Niagara Cooperative, Inc. —Lancaster, NY
- $20 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Paid holidays
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Customer Service Associate I
Dollar Tree —Depew, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
(BUF) Part-Time Customer Service Agent
United Ground Express —Buffalo, NY
- $16 an hour
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid time off
Customer Service Representative
U-Haul —Cheektowaga, NY
- $16 - $18 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Part-Time Lead Customer Service Agent
Envoy Air Inc. —Buffalo, NY
- $18.08 an hour
- Part-time
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
7d
Customer Service Associate I
Family Dollar —Cheektowaga, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate - Temporary
Walgreens —Depew, NY
- $16 - $18 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Fraud Support Associate
M&T Bank —Buffalo, NY
- $18.68 - $31.14 an hour
- Weekends as needed
- Hybrid work
- Research
- Experience equivalent to degree accepted
- Associate's degree
- Paid training
8d
Customer Service Associate
Walgreens —Depew, NY
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
3d
Customer Service Rep - Scheduler
Zenner & Ritter —Lancaster, NY
- $17 - $20 an hour
- Full-time
- Computer literacy
- Office
- Residential
- Disability insurance
- Health insurance
Quick Apply
Social Media Customer Care Agent, Delaware North, Remote
Delaware North —Buffalo, NY
- $16 - $17 an hour
- Weekends as needed
- Remote
- No high school diploma
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
2d
Customer Service Representative
Creekview Veterinary Center —Buffalo, NY
- From $16 an hour
- Part-time
- Google Workspace
- Customer service
- Computer literacy
- Tuition reimbursement
- Paid time off
Quick Apply
10d
Financial Aid Customer Service Representative
Bryant & Stratton College —Orchard Park, NY
- $22.12 an hour
- Full-time
- Office
- No degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply

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Consumer Care Representative (Collections Specialist/Customer Service)

Coast Professional, Inc. -
East Aurora, NY

Quick Apply

Job Details

Full-time
$17.20 - $17.75 an hour
4 days ago

Benefits

Paid training
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program
Paid sick time

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

Job type

Full-time.

Location

This is an in-office opportunity located at 300 Gleed Ave, East Aurora, NY 14052.

Number of openings for this position

Ongoing need to fill this role.

Pay

Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare.
Monthly Bonus Potential.

Schedule

Monday to Friday.

Job Summary

The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.

Job Duties and Responsibilities

Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and schedule contact dates for follow-up calls.
Reading and following scripts verbatim.
Follow Federal/State laws and company policies.
Documenting interactions with Debtors.
Additional duties as assigned based on the line of business.

Qualifications

Education

High school diploma or GED required.

Knowledge, Skills, and Abilities

Reading and typing.
Working knowledge of modern office procedures, methods, and computer equipment.
Excellent communication skills.
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Benefits

Job type

Job Summary

Job Duties and Responsibilities

Skip-tracing debtors to locate current residence and employment information.

Handling incoming and outgoing collection calls.

Negotiating balance in full payments, payment arrangements or legal referrals.

Reviewing accounts and schedule contact dates for follow-up calls.

Reading and following scripts verbatim.

Follow Federal/State laws and company policies.

Documenting interactions with Debtors.

Additional duties as assigned based on the line of business.

Qualifications

Education

Knowledge, Skills, and Abilities

Reading and typing.

Working knowledge of modern office procedures, methods, and computer equipment.

Excellent communication skills.

Principles and practices of customer service.

Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.

Good organizational skills and attention to detail.

Ability to comply with rules, regulations, laws and methods as related to debt collection.

Work independently in the absence of immediate supervision.

Ability to handle and resolve recurring problems.

Successfully complete and pass the FDCPA test.

Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

Security

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Education