Top 20 Network operations center Jobs in Elmendorf Afb, Ak

Network Support Technician I (Anchorage, Alaska)
GCI —Anchorage, AK
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
14d
Customer and Network Support Technician
Alaska Communications Systems Holdings, Inc. —Anchorage, AK
- $45.31 - $51.03 an hour
- Full-time
- Pass drug screening
- Mid-level
- CDL
Quick Apply
IT Client Support Specialist 2
State of Alaska —Anchorage, AK
- $31.54 an hour
- Part-time
- Inventory management
- Computer literacy
- Mid-level
- AD&D insurance
- Paid holidays
10d
IT Client Support Specialist 1/2
State of Alaska —Anchorage, AK
- $27.46 - $31.54 an hour
- Full-time
- Office
- Driver's License
- Fingerprint clearance
- AD&D insurance
- Paid holidays
9d
Network Technician - Data Shop
Alaska Communications Systems Holdings, Inc. —Anchorage, AK
- $45.31 - $51.03 an hour
- Full-time
- Schematics
- Pass drug screening
- Mid-level
Quick Apply
14d
Pipeline Operations NOC with Turin experience - Can travel from any US location
Computer Weavers —Anchorage, AK
- $110,000 - $148,000 a year
- Extended hours
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
1d
Lead Network Support Technician
GCI —Anchorage, AK
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
Network Engineer
ConocoPhillips —Anchorage, AK
- Weekends as needed
- Computer Science
- 5 years
- System design
- Paid parental leave
- Health insurance
8d
SYSTEMS TECHNICIAN II
ANCHORAGE NEIGHBORHOOD HEALTH CENTER INC —Anchorage, AK
- Full-time
- Microsoft Excel
- HIPAA
- Mid-level
Network Lead
Alaska-Santos —Anchorage, AK
- Full-time
- 5 years
- System design
- Supervising experience
Quick Apply
8d
IT Security Specialist 2 (Cybersecurity Analyst 2
State of Alaska —Anchorage, AK
- $8,745 - $9,183 a month
- Full-time
- Background check
- Computer Science
- Mid-level
- AD&D insurance
- Paid holidays
9d
Senior IT Manager - Alaska
Alaska-Santos —Anchorage, AK
- Full-time
- Computer science
- Computer Science
- 11+ years
Quick Apply
Server Systems Engineer Alaska-TS/SCI with Poly
CACI —Elmendorf AFB, AK
- $126,100 - $277,300 a year
- Full-time
- System design
- High school diploma or GED
- Bachelor's degree
- Health insurance
Senior Systems Engineer- TS/SCI w/Poly
General Dynamics Information Technology —Anchorage, AK
- $110,500 - $149,500 a year
- 5 years
- Bachelor of Science
- System design
- Paid time off
- 401(k) matching
Senior Cybersecurity Infrastructure Engineer III
V2X —Anchorage, AK
- Full-time
- Computer science
- Computer Science
- 8 years
Server Systems Engineer Senior - TS/SCI w/Poly
General Dynamics Information Technology —Anchorage, AK
- $110,500 - $149,500 a year
- 5 years
- Bachelor of Science
- System design
- Paid time off
- 401(k) matching

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GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and…
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Network Support Technician I (Anchorage, Alaska)

GCI -
Anchorage, AK

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Job Details

Full-time
14 days ago

Qualifications

High school diploma or GED
Customer support

Full Job Description

$2,500 Hiring Bonus! GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3 rd party call centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.

COMPETENCIES:

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- Demonstrated good verbal and written communication skills.
- Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- Demonstrated administrative and organizational skills.
- Ability to accurately document procedures and technical processes.
- Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
- General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Additional Job Requirements:

This is an entry level position within the Network Support team . Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.

Essential Duties:

Tier I Support:

First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented.

Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions.

Minimum Qualifications:

Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent.
Minimum of six (6) months experience in a customer service or call center environment. *

Preferred:

Associate degree in telecommunications, computer science, electronics or relevant field.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.

DRIVING REQUIREMENTS :

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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Refine Your Search

network operations center jobs in elmendorf afb, ak

Network Support Technician I (Anchorage, Alaska)

Customer and Network Support Technician

IT Client Support Specialist 2

IT Client Support Specialist 1/2

Network Technician - Data Shop

Pipeline Operations NOC with Turin experience - Can travel from any US location

Lead Network Support Technician

Network Engineer

SYSTEMS TECHNICIAN II

Network Lead

IT Security Specialist 2 (Cybersecurity Analyst 2

Senior IT Manager - Alaska

Server Systems Engineer Alaska-TS/SCI with Poly

Senior Systems Engineer- TS/SCI w/Poly

Senior Cybersecurity Infrastructure Engineer III

Server Systems Engineer Senior - TS/SCI w/Poly

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