Top 13 Help desk Jobs in Elmira, Ny

Bilingual IT Helpdesk Technician
ICONMA, LLC —Painted Post, NY
- $13.60 - $22.87 an hour
- Contract
- Hybrid work
- Azure
- Microsoft Outlook
- Mid-level
- Health insurance
- Opportunities for advancement
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13d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Elmira, NY
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program

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Bilingual IT Helpdesk Technician

ICONMA, LLC -
Painted Post, NY

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Job Details

Contract
$13.60 - $22.87 an hour
13 days ago

Benefits

Health insurance
Opportunities for advancement
Referral program

Qualifications

Foreign language proficiency
Endpoint Security
Knowledge management
Network troubleshooting
Azure
Microsoft Outlook
Texting/chatbox tools
Smartphone (troubleshooting support)
IT asset management
Software deployment
Laptop (troubleshooting support)
IT service management
Incident management software
Public Cloud
Windows
Printer (troubleshooting support)
Software installation
High school diploma or GED
Schedule management
Desktop (troubleshooting support)
Software asset management
Computer management
Desktop applications
Mobile device management
Microsoft Teams
ServiceNow
Office equipment system configuration
VPN management
Desktop administration
Peripheral hardware support

Full Job Description

Our Client, a Business Maunufacturing and Supply company, is looking for a Bilingual IT Helpdesk Technician for their Painted Post, NY location.

Responsibilities:

Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
Effectively use ServiceNow to manage tickets throughout their lifecycle.
Contribute towards meeting or exceeding SD metrics, targets and goals.
Follows all client IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests.
Provide KB feedback to improve articles.
Interact with vendor technical support to ensure effective resolution of 3rd party services.
Actively maintain tickets according to processes and within established SLAs. This includes the timely update of tickets to track all troubleshooting performed and communications with users, vendors and other IT teams.
Proactively initiate ongoing communication with end users, via phone, chat and email, to continuously manage expectations.
Customer scheduling/follow-ups
Monitor the queue and action or route tickets.
Inform leadership of broader issues impacting users or the team
Interact with teammates throughout the day to share information and knowledge.
Fulfill all administrative requirements on-time
Answer, respond to and route Corporate Calls as needed

Requirements:

Associate degree in IT or related professional certification (Preferred)
High School Diploma or GED (Minimum Required)
A minimum of 2 year of IT Helpdesk or Service Desk experience
Must speak Spanish, with the ability to read, write, and comprehend
Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks and meet deadlines in a fast-paced environment
Customer service experience, preferably in a call center environment
Strong work ethic with an attention to detail and a positive attitude
Self-starter, able to work in team environment and motivate others
Strong technical abilities, including knowledge and skill with computers and mobile devices
Strong organization, and planning skills, with ability to handle changing priorities
Interpersonal skills, empathy, patience, and ability to communicate clearly
Must be fluent in English, with the ability to read, write, and comprehend
Microsoft-based applications, with emphasis on Windows 11, Microsoft O365, Teams, etc.
Experience with call management software such as Finesse or similar
Quality / documentation experience
Familiarity with Microsoft Azure.
Active Directory Administration
Experience resolving Outlook issues such as mail file size and data files (.ost)
Experience with Windows troubleshooting including monitor display issues, printing, connectivity, etc.
Configuration & distribution of corporate mobile devices
Troubleshooting Cisco VPN and Pulse clients
Facilitating Citrix connectivity
Remediating Symantec Endpoint Protection
LogMeIn remote connection/utilization or similar tool
MEMC Deployment of software
Asset management skills
Edge and Google Chrome support
Installation/configuration of various Adobe products /Software
Printer/driver troubleshooting & installation
ServiceNow or similar ticket management tool
Knowledge base utilization
Looking for a Bilingual- English and Spanish Candidate

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

#alljobs

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help desk jobs in elmira, ny

Bilingual IT Helpdesk Technician

Seasonal, Operations Technical Specialist (Part Time)

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