Top 42 Bilingual customer service associate Jobs in Elon, Nc

Customer Support Specialist I: Bilingual
First Bank —Greensboro, NC
- Full-time
- Spanish
- Word processing
- Computer literacy
6d
Bilingual Healthcare Customer Service Representative, Spanish-English – Remote in North Carolina
TTEC —Greensboro, NC
- $17 an hour
- Remote
- Spanish
- Computer literacy
- HIPAA
- Wellness program
- Tuition reimbursement
1d
Customer Care Representative (Bilingual)
Trivantage LLC —Glen Raven, NC
- $39,000 - $49,000 a year
- Email
- Remote
- Spanish
- English
- Experience equivalent to degree accepted
- Wellness program
- Disability insurance
Quick Apply
2d
Customer Success Specialist-Food Service
ALAMANCE FOODS INC —Graham, NC
- $45,000 - $55,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
Bilingual Customer Service Representatives (Part-time)
Advanced Personnel Resources2 —Greensboro, NC
- $19 an hour
- Part-time
- Bilingual
- Entry level
Customer Care Representative II - Bilingual (English/Spanish)
Quest Diagnostics —Greensboro, NC
- From $17.20 an hour
- Overtime
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d
Bilingual Customer Service Representative
Sherrill —Greensboro, NC
- $20.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Burlington, NC
- $18.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
3d
Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Co —Greensboro, NC
- From $17 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative (Loan Consultant I)
Lendmark Financial Services, LLC —Reidsville, NC
- Full-time
- Spanish
- Microsoft Excel
- English
- Paid holidays
- Disability insurance
Quick Apply
8d
Bilingual Passionate Web Consultant
PhotoBiz —Greensboro, NC
- $30,000 - $38,000 a year
- Full-time
- Spanish
- Sales
- Marketing
- Profit sharing
- Paid holidays
Customer Service Representative
Capitol Coffee —Greensboro, NC
- $14 - $15 an hour
- Part-time
- No experience needed
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative- Bilingual Spanish Preferred
PLS —Greensboro, NC
- Weekends as needed
- Fair chance
- Financial services
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Edgar Collins - State Farm Agent —Greensboro, NC
- $39,000 - $75,000 a year
- Full-time
- Spanish
- Associate's degree
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative Bilingual Preferred
PLS —Greensboro, NC
- Weekends as needed
- Fair chance
- Financial services
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
BILINGUAL Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Co —Greensboro, NC
- $17.25 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Pro Customer Service/Sales
Home Depot —Burlington, NC
- Entry level
- Commercial
Warehouse Customer Service Associate
3bb DISTRIBUTORS —Greensboro, NC
- $14 - $18 an hour
- Full-time
- Bilingual
- Supervising experience
- Warehouse
Quick Apply
16h
Overnight Customer Service Representative
PLS —Greensboro, NC
- Weekends as needed
- Fair chance
- Financial services
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Remote Bilingual Contact Center Specialist
Advantmed —United States
- $15 - $17 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Specialist I: Bilingual

First Bank -
Greensboro, NC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Computer operation
Spanish
Word processing
Spreadsheets
English
Driver's License
Desktop applications
Productivity software

Full Job Description

SUMMARY:

The position of Customer Support Specialist-Bilingual provides for efficient and effective service to Spanish-speaking customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.

ESSENTIAL FUNCTIONS:

This position specializes in helping Spanish-speaking callers in Spanish.
Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.
Returns customer phone messages from after hours.
Performs account transactions including, but not limited to: payments & transfers.
Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.
Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.
Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.
Researches and responds to secure/unsecure customer messages.
Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.
Provide, present and promote Service Excellence to all external and internal customers.
Completes training as assigned.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business, financial industry or branch banking related.
Excellent verbal and written communication skills in both English and Spanish required.
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.
Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

bilingual customer service associate jobs in elon, nc

Customer Support Specialist I: Bilingual

Bilingual Healthcare Customer Service Representative, Spanish-English – Remote in North Carolina

Customer Care Representative (Bilingual)

Customer Success Specialist-Food Service

Bilingual Customer Service Representatives (Part-time)

Customer Care Representative II - Bilingual (English/Spanish)

Bilingual Customer Service Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Representative - Greensboro

Customer Service Representative (Loan Consultant I)

Bilingual Passionate Web Consultant

Customer Service Representative

Customer Service Representative- Bilingual Spanish Preferred

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative Bilingual Preferred

BILINGUAL Customer Service Representative - Greensboro

Pro Customer Service/Sales

Warehouse Customer Service Associate

Overnight Customer Service Representative

Remote Bilingual Contact Center Specialist

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